REVE Chat Pricing, Features, Reviews & Alternatives

REVE Chat

Multi Channel Live Chat Software for Website Engagement

4.36/5 (14 reviews)

REVE Chat overview

What is REVE Chat?

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
www.revechat.com

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

B@180cc0fb
REVE Chat screenshot: REVE Chat DashboardHow to Integrate and Getting Started with REVE ChatREVE Chat screenshot: Visitor AnalyticsREVE Chat screenshot: Live Chat Window CustomizationREVE Chat screenshot: Live Chat WindowREVE Chat screenshot: Chat History

REVE Chat user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.3
  4.5
Paul G.

Overall installation and support is fantastic.

Used daily for 6-12 months
Reviewed 2017-08-16
Review Source: Capterra

Converting potential customers into customers. Providing great support to our customers about product information " how to's" etc..

Pros
The user interface is simple. Product setup is easy and intuitive. But, Facebook messager integration is my favourite. You are able to handle all your messaging in a single interface.

Cons
The outbound and offline, messages, in general, you are not able to add space or paragraph your messages.

Response from REVE Chat


Thanks Paul :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mary L.

Malicious software impossible to remove from website

Used occasionally for free trial
Reviewed 2020-06-08
Review Source: GetApp

Pros
nothing. I do not like the software.

Cons
Cannot remove the product from the website. Contacting them is no help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anurag M.

Amazing Live Chat Interface

Used daily for 6-12 months
Reviewed 2016-10-04
Review Source: Capterra

I've used many live chat programs but liked REVE Chat because of various reasons: It is easy to integrate and customize. Most important thing is that it's dashboard is very easy to work and understand. Even handling multiple chats at a single time is very easy. Their customer support team is also very prompt and supportive.

Pros
Proactive chat feature is really amazing, it helped me reaching out to website visitors before they leave.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eli S.

A little more old fashioned, lacks features

Used occasionally for 2+ years
Reviewed 2018-12-29
Review Source: Capterra

Pros
The pricing is the best I have found and it can connect to Facebook Messenger to make chatting easier for some people.

Cons
The features haven't been updated thoroughly in a while, it could use a refresher.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Zoya A.

A one stop shop for your Customer Engagement Software requirement

Reviewed 2017-01-25
Review Source: GetApp

Good software. My company has managed to resolve a number of customer queries using this software. Could help if the pricing is reduced a little bit.

Pros
Video chat Offline form Visitor analytics Facebook chat integration

Cons
Free trial is only for 14 days, extending to 21 days would be preferable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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REVE Chat pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Standard: $13.50 per license, per month

Advanced: $25 per license, per month

Enterprise: Custom pricing

REVE Chat features

API
Activity Dashboard
Alerts / Escalation
Chat/Messaging
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Queue Management
Reporting & Statistics
Support Ticket Management
Surveys & Feedback
Third Party Integrations

Alerts/Notifications (157 other apps)
Call Center Management (136 other apps)
Mobile Access (136 other apps)
Real-Time Chat (138 other apps)
Reporting/Analytics (262 other apps)
Self Service Portal (154 other apps)

Videos and tutorials

Additional information for REVE Chat

Key features of REVE Chat

  • Video chat
  • Proactive invitations
  • Shortcut messages
  • Offline form
  • Transfers / routing
  • Call me option
  • Persistent chat
  • Agent scheduling
  • GeoTargeting
  • Visitor targeting
  • Live chat
  • Voice call
  • Queuing
  • Visitor analytics
  • Proactive chat
  • Website integration
  • Expected wait time
  • Chat requests
  • Saved replies as canned responses
  • Facebook chat integration
  • Chat monitoring
  • Chat widget customization
  • Multiple website integration
  • Progress tracking
  • Queue position
  • Queue limit modification
  • Track and monitor website visitors
  • Past visit information
  • Total number of chats initiated
  • Viewed pages tracking
  • Customer behavior analysis
  • Key metrics monitoring
  • Website visitor targeting
  • Chat invitation messages
  • Visual sound effects
  • Agent performance monitoring
  • Chat window customization
  • Social media icons
  • Referral website URL
View All Features

Benefits

Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.
Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard.
Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard.
Real-time Visitor Analytics: Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience
Department Management: Improve customer response time by routing your customer queries to the right department.
Auto Triggers: Send automatic invitations to your website visitors based on certain time, ULR or location.
Chat Monitoring: Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers