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LiveChat vs Vision Helpdesk Comparison (2026)
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Good recommendations?
LiveChat
4.6
(1.7K)5
1.2K
4
429
3
63
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Vision Helpdesk
4.6
(49)5
34
4
12
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
Vision Helpdesk offers four products to manage customer support for all size business. 1) Multi channel Help Desk Software 2) Satellite Help Desk (Multi company help desk ) 3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint) 4) Live Chat Software
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
49
5
4
3
2
1
34
12
3
0
0
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved.”
LP
LEONARDO P.
Management Accountant
“The ticket management system is solid and straightforward.”
Rabindra k.
Network Security Administrator
“Can be better updated for the price that's paid”
DC
Deanna C.
Leasing Agent
Cons
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“Navigation can feel confusing at times, and features take extra steps to locate and use efficiently.”
Madeline-Michelle C.
CEO
“I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high.”
AB
Abhishek B.
Director
- Vendor responds to reviews
- Last review17 days ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Responses
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features90
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Responses
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations112
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Aircall
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- ClickDesk
- Close
- Comm100
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- GoTo Meeting
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Workspace
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Lime Connect
- LinkedIn for Business
- LiveChat
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Netskope One Platform
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- PayPal Payments
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Redmine
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- authorize.net
- elevio
- iContact
- vBulletin
- Total integrations27
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Aircall
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- ClickDesk
- Close
- Comm100
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- GoTo Meeting
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Workspace
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Lime Connect
- LinkedIn for Business
- LiveChat
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Netskope One Platform
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- PayPal Payments
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Redmine
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- authorize.net
- elevio
- iContact
- vBulletin
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