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Vision Helpdesk Logo

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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Vision Helpdesk - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Vision Helpdesk?

Vision Helpdesk is a leading customer support ticketing software that serves all small, medium, and enterprise-level business with its 4 different products.

1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.

2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.

3) Service Desk Software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

4) Live Chat Software

A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

Vision Helpdesk license is available as SaaS (cloud platform) and Download(on premises) version.

Benefits of using Vision Helpdesk

  • Serving 15000+ Companies

  • ISO 27001:2013 Certified

  • GDPR & EU Data Protection

  • PinkVERIFY Certified

  • Easy to Setup and Get Started

  • 90% Code Open Easy To Integrate

  • Reliable and Quick Support

  • Highly Scalable & Location Selection USA, UK and EU

  • All in One Solution
  • Starting from

    15

    /user

    Per month

    start trial
    view pricing plans
    book a demo

    Vision Helpdesk's key features

    Most critical features, based on insights from Vision Helpdesk users:

    Mobile Access
    Real-time Consumer-facing Chat
    Alerts/Escalation
    Email Management
    Interaction Tracking

    Features

    4.7

    /5

    35

    Ease of use

    4.4

    /5

    35

    All Vision Helpdesk features

    Reporting/Analytics
    Self Service Portal
    Service Level Agreement (SLA) Management
    File Sharing
    Automated Routing
    Transcripts/Chat History
    Knowledge Base Management
    Contact Management
    Reporting & Statistics
    Release Management
    Recurring Issues
    Real-Time Reporting
    Real-Time Notifications
    Macros/Templated Responses
    Real-Time Chat
    Queue Management
    Project Management
    Monitoring
    Problem Management
    Proactive Chat
    Prioritization
    Performance Metrics
    Offline Form
    Multi-Channel Communication
    Workflow Management
    Widgets
    Virtual Assistant
    Transfers/Routing
    Third-Party Integrations
    Task Progress Tracking
    Task Management
    Tagging
    Surveys & Feedback
    Support Ticket Tracking
    Support Ticket Management
    SSL Security
    Social Media Integration
    Single Sign On
    Service Catalog
    Search/Filter
    Scheduled/Automated Reports
    Rules-Based Workflow
    Role-Based Permissions
    Configuration Management
    Configurable Workflow
    Commenting/Notes
    Collaboration Tools
    CMDB
    Chat/Messaging
    Change Management
    Canned Responses
    Call Center Management
    Autoresponders
    Assignment Management
    Asset Tracking
    Asset Lifecycle Management
    Approval Process Control
    API
    Alerts/Notifications
    Activity Tracking
    Activity Dashboard
    Access Controls/Permissions
    Live Chat
    IT Asset Management
    Issue Tracking
    Issue Scheduling
    Issue Management
    Issue Auditing
    Incident Management
    Help Desk Management
    Geotargeting
    Email Templates
    Drag & Drop
    Document Storage
    Dashboard
    Customizable Templates
    Customizable Reports
    Customizable Forms
    Customizable Fields
    Customizable Branding
    Customer Database
    Contract/License Management

    Vision Helpdesk alternatives

    Vision Helpdesk logo
    4.7
    (35)
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    Starting from

    15

    /user

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
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    SysAid logo
    4.5
    (479)
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    Starting from

    79

    Per month

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    Free version
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    HubSpot Service Hub logo
    4.4
    (165)
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    Starting from

    20

    Per month

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    Free version
    Ease of Use
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    Value for Money
    Customer Support
    Tidio logo
    4.7
    (459)
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    Starting from

    29

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    Vision Helpdesk pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range
    start trial
    view pricing plans

    Value for money

    4.5

    /5

    35

    Starting from

    15

    /user

    Per month

    Vision Helpdesk support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    Vision Helpdesk reviews

    Overall rating

    4.7

    /5

    35

    Positive reviews

    94

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.88/10
    Rating distribution

    5

    4

    3

    2

    1

    26

    7

    2

    0

    0

    Pros
    Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
    This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.
    What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
    Cons
    I don't like that the forums page is difficult to use.
    We use this system to help young people, children most, with their problem about bullying in the Netherlands.
    The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

    Vision Helpdesk FAQs

    Q. What type of pricing plans does Vision Helpdesk offer?

    Vision Helpdesk has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Vision Helpdesk?

    Vision Helpdesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Vision Helpdesk support?

    Vision Helpdesk supports the following languages:
    Turkish, Italian, Thai, Chinese (Simplified), Portuguese, Hungarian, Spanish, Ukrainian, Finnish, Irish, Hebrew, Korean, Norwegian (Bokmal), Chinese (Traditional), Indonesian, English, Japanese, Czech, Swedish, Dutch, Russian, Danish, German, Polish, Arabic, French


    Q. Does Vision Helpdesk support mobile devices?

    Vision Helpdesk supports the following devices:
    Android, iPad, iPhone


    Q. Does Vision Helpdesk offer an API?

    Yes, Vision Helpdesk has an API available for use.


    Q. What other apps does Vision Helpdesk integrate with?

    Vision Helpdesk integrates with the following applications:
    authorize.net, Capsule, Drupal, PayPal, Aircall, Redmine, WHMCS, Insightly, Jira, vBulletin, Zapier, Gmail, ClickDesk, Google Workspace, FreshBooks, Userlike, WordPress, Twitter/X, SugarCRM, Slack, Microsoft 365, GoTo Meeting, LiveChat, LinkedIn for Business, Meta for Business, Comm100 Live Chat, Mailchimp, Twilio, Joomla, Shopify


    Q. What level of support does Vision Helpdesk offer?

    Vision Helpdesk offers the following support options:
    Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

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