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Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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Vision Helpdesk Pricing, Features, Reviews and Alternatives

Vision Helpdesk product overview

Price starts from

8

/user

Per month

What is Vision Helpdesk?

Vision Helpdesk is a leading customer support ticketing software that serves all small, medium, and enterprise-level business with its 4 different products.

Key benefits of using Vision Helpdesk

  • Serving 15000+ Companies

  • ISO 27001:2013 Certified

  • GDPR & EU Data Protection

  • PinkVERIFY™ Certified

  • Easy to Setup and Get Started

  • 90% Code Open Easy To Integrate

  • Reliable and Quick Support

  • Highly Scalable & Location Selection USA, UK and EU

  • All in One Solution
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    Vision Helpdesk pricing information

    Value for money

    4.4

    /5

    29

    Starting from

    8

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Vision Helpdesk features

    Functionality

    4.5

    /5

    29

    Total features

    101

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Customizable Branding
    Multi-Channel Communication
    Live Chat

    Functionality contenders

    Vision Helpdesk users reviews

    Overall Rating

    4.6

    /5

    29

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.36/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    7

    2

    0

    0

    Pros
    What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

    HP

    Hafifah P.

    The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

    PB

    Pavel B.

    SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
    AvatarImg

    Gitesh T.

    Cons
    I don't like that the forums page is difficult to use.

    KB

    Kyle B.

    We use this system to help young people, children most, with their problem about bullying in the Netherlands.

    MM

    Mike M.

    The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

    MM

    Mike M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Excellent Help Desk software with wonderful features.

    Reviewed 8 years ago

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

    Pros

    SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

    Cons

    Till today I didn't find out any.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Vision Help Desk Review

    Reviewed 3 years ago

    Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

    Pros

    Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

    Cons

    The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Pretty good app for managing tickets

    Reviewed 4 years ago
    Pros

    This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

    Cons

    Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Vision Helpdesk Trial

    Reviewed a year ago

    I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

    Pros

    I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.

    Cons

    So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Best software for managing the various internet based customer interaction channels

    Reviewed 4 years ago

    Talking to customers using Facebook, Twitter and other platforms is faster

    Pros

    Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

    Cons

    The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

    Vision Helpdesk FAQs and common questions

    Q. What type of pricing plans does Vision Helpdesk offer?

    Vision Helpdesk has the following pricing plans:
    Starting from: $8.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Vision Helpdesk?

    Vision Helpdesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Vision Helpdesk support?

    Vision Helpdesk supports the following languages:
    Turkish, Italian, Thai, Chinese (Simplified), Portuguese, Hungarian, Spanish, Ukrainian, Finnish, Irish, Hebrew, Korean, Norwegian (Bokmal), Chinese (Traditional), Indonesian, English, Japanese, Czech, Swedish, Dutch, Russian, Danish, German, Polish, Arabic, French


    Q. Does Vision Helpdesk support mobile devices?

    Vision Helpdesk supports the following devices:
    Android, iPad, iPhone


    Q. Does Vision Helpdesk offer an API?

    Yes, Vision Helpdesk has an API available for use.


    Q. What other apps does Vision Helpdesk integrate with?

    Vision Helpdesk integrates with the following applications:
    Authorize.Net, Capsule, Drupal, PayPal, Aircall, Redmine, WHMCS, Insightly, Jira, GoToAssist, vBulletin, Zapier, Gmail, ClickDesk, Google Workspace, FreshBooks, Userlike, WordPress, Twitter, SugarCRM, Slack, Microsoft 365, GoTo Meeting, LiveChat, LinkedIn for Business, Meta for Business, Comm100 Live Chat, Mailchimp, Twilio, Joomla, Shopify


    Q. What level of support does Vision Helpdesk offer?

    Vision Helpdesk offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

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