Vision Helpdesk Software Pricing & Features

Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

4.63/5 (27 reviews)

Vision Helpdesk overview

Vision Helpdesk is a leading customer support ticketing software that serve all small, medium and enterprise level business with its 3 different products.

1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.

2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.

3) ITIL / ITSM Service desk software -- A product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

Vision Helpdesk license is available as SaaS (cloud platform) and Download(on premises) version.

Pricing

Starting from
$8/month
Pricing options
Free trial
One-time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 other languages, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Vision Helpdesk screenshot: Responsive Vision Helpdesk V5 versionSatellite / Multi Company Help Desk Software by Vision HelpdeskVision Helpdesk screenshot: Vision Helpdesk V5Vision Helpdesk screenshot: Incident ManagementVision Helpdesk screenshot: Incident / Ticket ScreenVision Helpdesk screenshot: Vision Helpdesk Responsive Client PortalVision Helpdesk screenshot: Multi Company Help Desk SoftwareVision Helpdesk screenshot: Vision Helpdesk - Service Desk Software - PinkVerify CertifiedVision Helpdesk screenshot: Problem ManagementVision Helpdesk screenshot: Change ManagementVision Helpdesk screenshot: Asset ManagementVision Helpdesk screenshot: Vision Helpdesk Mobile Apps

Vision Helpdesk reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.2
  4.7
Dennis Maina

Best software for managing the various internet based customer interaction channels

Used daily for 1-2 years
Reviewed 2018-05-25
Review Source: Capterra

Talking to customers using Facebook, Twitter and other platforms is faster Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

Read the full review


Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Todd Ray

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Reviewed 2010-01-21
Review Source: Capterra

Overall We Highly Recommend Vision Helpdesk!! They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

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Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Ganesh Anchan

VHD tool & team has been instrumental for one of our significant client business.

Used daily for 6-12 months
Reviewed 2017-09-19
Review Source: Capterra

Easy Navigation however UI can be improved. simplified set up. supportive team. cost friendly reporting customization should be improved.

Read the full review


Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Hafifah Pooloo

Great product and would recommend

Used daily for less than 6 months
Reviewed 2016-06-27
Review Source: Capterra

You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

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Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Michael Chun

Easy Setup, Intuitive GUI

Used daily for less than 6 months
Reviewed 2017-03-31
Review Source: Capterra

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy. The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations. The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers. Easy Setup, Clean and Intuitive GUI. Good features.

Read the full review


Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Vision Helpdesk pricing

Starting from
$8/month
Pricing options
Free trial
One-time license
Subscription
View Pricing Plans

We offer Vision Helpdesk in two models SaaS and Download

A) SaaS License
Starter Help Desk Software -- $15 /staff/mo ($12 purchased annual)
Pro Help Desk Software -- $25 /staff/mo ($20 purchased annual)
Satellite Help Desk (Multi Company) -- $30 /staff/mo ($24 purchased annual)
Pro Service Desk (ITIL-ITSM ) -- $40 /staff/mo ($32 purchased annual)
Ent Service Desk (ITIL-ITSM ) -- $60 /staff/mo ($48 purchased annual)

B) Download One Time On Premises License
Starter Help Desk Software -- $8 /staff/mo ($10 purchased annual)
Pro Help Desk Software -- $20 /staff/mo ($16 purchased annual)
Satellite Help Desk (Multi Company) -- $25 /staff/mo ($20 purchased annual)
Pro Service Desk (ITIL-ITSM ) -- $30 /staff/mo ($24 purchased annual)
Ent Service Desk (ITIL-ITSM ) -- $40 /staff/mo ($32 purchased annual)

C) Download Recurring On Premises License
Starter Help Desk Software -- $200 /staff/ one time
Pro Help Desk Software -- $400 /staff/ one time
Satellite Help Desk (Multi Company) -- $500 /staff/ one time
Pro Service Desk (ITIL-ITSM ) -- $600 /staff/ one time
Ent Service Desk (ITIL-ITSM ) -- $800 /staff/ one time

Pricing Comparison

How does Vision Helpdesk compare with other Customer Service & Support apps?

Subscription plan?

Vision Helpdesk



98% of apps offer a
subscription plan

Free trial?

Vision Helpdesk



88% of apps have a
free trial

Free plan?

Vision Helpdesk



32% of apps have a
free plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Vision Helpdesk Pricing Reviews

Pros
  • Fully featured Affordable Great client support.
  • Easy Navigation however UI can be improved. simplified set up. supportive team. cost friendly reporting customization should be improved.
  • SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
  • Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop
Cons
  • Till today I didn't find out any.
  • The installation of the software needs much time.Other than that I have nothing bad to say about this software
  • Email support team is a little slow to respond. I guess it's the queue but at least you can easily contact them via skype or online chat.
  • The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
100%
recommended this to a friend or a colleague

Vision Helpdesk features

API
Automatic Notifications
Chat
Email Integration
Instant Messaging
Knowledge Base
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Ticket Management
Workflow Management

Activity Dashboard (64 other apps)
CRM Integration (61 other apps)
Contact History (62 other apps)
Customizable Branding (63 other apps)
Customizable Templates (51 other apps)
Monitoring (68 other apps)
Third Party Integration (79 other apps)

Competitor Feature Comparison

API
Access Control
Accounting Management
Action Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Asset Management
Assignment Management
Authentication
Auto-Responders
Automated Scheduling
Automatic Notifications
Billable Hours Tracking
Billing & Invoicing
CRM Integration
Categorization
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Custom Fields
Custom Forms
Custom User Interface
Customer Activity Reporting
Customer Analysis
Customer Database
Customer Experience Management
Customer History
Customer Service Analytics
Customer Support Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Financial Management
Gamification
Help Desk Integration
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base
Labeling
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Currency
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Problem Management
Production Tracking
Queue Manager
Real Time Data
Real Time Notifications
Recurring Tasks
Release Management
Reporting & Statistics
Requirements Management
Routing Options
Rules-Based Workflow
SLA Management
SSL Security
Scheduled Reporting
Self Service Portal
Service Level Management
Service Ticket Billing
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Survey Management
Surveys & Feedback
Tagging
Task Scheduling
Third Party Integration
Ticket Management
Time / Task Reporting
Trouble Ticketing
Two-Factor Authentication
Vendor Managed Inventory
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Accounting Management
Action Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Asset Management
Assignment Management
Authentication
Auto-Responders
Automated Scheduling
Automatic Notifications
Billable Hours Tracking
Billing & Invoicing
CRM Integration
Categorization
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Custom Fields
Custom Forms
Custom User Interface
Customer Activity Reporting
Customer Analysis
Customer Database
Customer Experience Management
Customer History
Customer Service Analytics
Customer Support Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Financial Management
Gamification
Help Desk Integration
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base
Labeling
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Currency
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Problem Management
Production Tracking
Queue Manager
Real Time Data
Real Time Notifications
Recurring Tasks
Release Management
Reporting & Statistics
Requirements Management
Routing Options
Rules-Based Workflow
SLA Management
SSL Security
Scheduled Reporting
Self Service Portal
Service Level Management
Service Ticket Billing
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Survey Management
Surveys & Feedback
Tagging
Task Scheduling
Third Party Integration
Ticket Management
Time / Task Reporting
Trouble Ticketing
Two-Factor Authentication
Vendor Managed Inventory
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Accounting Management
Action Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Asset Management
Assignment Management
Authentication
Auto-Responders
Automated Scheduling
Automatic Notifications
Billable Hours Tracking
Billing & Invoicing
CRM Integration
Categorization
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Custom Fields
Custom Forms
Custom User Interface
Customer Activity Reporting
Customer Analysis
Customer Database
Customer Experience Management
Customer History
Customer Service Analytics
Customer Support Tracking
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Financial Management
Gamification
Help Desk Integration
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base
Labeling
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Currency
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Problem Management
Production Tracking
Queue Manager
Real Time Data
Real Time Notifications
Recurring Tasks
Release Management
Reporting & Statistics
Requirements Management
Routing Options
Rules-Based Workflow
SLA Management
SSL Security
Scheduled Reporting
Self Service Portal
Service Level Management
Service Ticket Billing
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Tracking
Survey Management
Surveys & Feedback
Tagging
Task Scheduling
Third Party Integration
Ticket Management
Time / Task Reporting
Trouble Ticketing
Two-Factor Authentication
Vendor Managed Inventory
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App

0 reviews

See all iOS Apps

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

GetApp Analysis

What started as a simple ticketing tool has blossomed into much more for Vision Helpdesk. Since its inception in 2007, the company has expanded its offering, and its product offerings now include software for multi-channel help desks, satellite help desk, and IT service desk (ITIL/ITSM). Vision Helpdesk works with more than 8,000 companies, ranging in size from small businesses to enterprise-level organizations.

Vision Helpdesk scales with its customers, and provides a clean user interface that engages staffers with elements of “gamification” and fun. Although Vision Helpdesk’s help desk software includes standard features like ticket management, knowledge bases, SLA, help desk automation, and customer portals, it also includes more unique features such as ticket billing, Blabby (a staff collaboration tool), and task management tools.


What is Vision Helpdesk?

Vision Helpdesk has created a way to keep companies organized. The web-based solution includes three main products: help desk software, satellite help desk, and service desk (ITIL/ITSM).

Vision Helpdesk’s help desk software is a multi-channel solution that uses digital tickets to centralize customer conversations that occur through email, a web portal, social media channels, telephone, and live chats. A gamification element helps keep employees engaged, as well.

For larger companies and brands, Vision Helpdesk has developed a satellite desk platform. Using satellite desks, organizations with multiple companies, brands, or even products can better manage customer support from within a single portal. Individual branded customer portals, which can be created for each brand or company, also help companies stay organize and professional when using satellite desk software.

Finally, Vision Helpdesk offers IT service desk functionality. Following the discipline of IT service management, defined by the Information Technology Infrastructure Library, Vision Helpdesk’s IT service desk includes advanced features such as CMDB, asset management, incident management, problem management, knowledge management, change management, and release management.


Who is Vision Helpdesk for?

  • Experience level: All levels
  • Industry: All industries
  • Business size: Small businesses, medium-size businesses, large businesses, enterprise organizations
  • Departments/roles: Customer service, IT departments
  • Budget/point: Starting at $7 per agent, per month
  • Example customers: Thomas Cook, TNM Software, Uptime Solution, Cynetix, Muthoot Group

Main features

Ticketing System

Vision Helpdesk’s help desk software includes powerful multi-channel ticket manegment tools. The robust system centralizes requests. Vision Helpdesk parses emails, live chats, and other forms of communication, and coverts the communication into help desk tickets that customer service employees can categorize, prioritize, and assign.

Connect the channels you’d like to utilize for your ticketing system, and then begin categorizing support tickets with tree structure. (Tree structure categorizes tickets by company, department, and status.) You can also create custom ticket listing views, separate tickets using flags, labels, or tags, and search your ticket database using whichever criteria you select.

Client Portals

Responsive self-service portals are a hallmark of Vision Helpdesk’s satellite help desk tool. Self-service portals may include knowledge bases, along with features that enable customers to open new tickets, track existing tickets, send feedback, change their profiles, and manage sub-contacts.

Customize your client portal to fit your existing company branding. With Vision Helpdesk, you can customize the logo, template, and CSS files within your portal. You can also design a multi-level, category-based knowledge base where customers can find answers to frequently asked questions. In addition to submitting and tracking tickets, you can also allow your tickets to order billing products and track invoices from within the portal.

Multi-Channel Support

Having a multi-channel help desk means that Vision Helpdesk users are able to quickly convert communication that occurs through email, telephone, social media (Facebook and Twitter), and web forms into tickets. This helps keep conversations organized and centralized, and it ensures that important customer queries never fall through the cracks.

With Vision Helpdesk, you can convert the posts on your company’s Facebook page into tickets. You can also use the web interface and email parsing to centralize communication, along with live chat and telephone integrations. Vision Helpdesk integrates with any third-party VoIP service to convert phone calls into tickets.

Staff Collaboration

Vision Helpdesk’s staff collaboration tool is called Blabby. Blabby helps colleagues have both group and private conversations online. Teams can also use Blabby to collaborate on issues or tickets, seek feedback on presentations, and share files and documents.

You can make it easier for your colleagues to collaborate amongst themselves by setting up Vision Helpdesk’s collaboration tool. Not only can staff members communicate directly with Blabby, but they can also use advanced features to keep eachother informed. For example, employees can add #hashtags to posts on Blabby based on trending topics, they can sign up for Blab notifications, and they can share knowledge with other staff members from within the secure communication portal.

Asset Management

One of the major components to Vision Helpdesk’s service desk is IT asset management. IT asset management keeps track of IT assets from procurement, to maintenance, depreciation, and disposal. Users can track and manage configuration items throughout the entire asset lifecycle.

You can link assets based on their relationships, and associate specific items with various ITIL modules. (For example, you can link CI’s with incident, service requests, problems, changes, or releases.) You can also use the asset management feature to track maintenance costs, and analyze the impact of various assets on the bottom line.


Integrations

Organizations can integrate Vision Helpdesk with Facebook, Twitter, live chat, VoIP, and email for multi-channel ticketing management. The cloud-based help desk solution also integrates with social media channels such as LinkedIn and Google+, CMS platforms such as Joomla, Wordpress, and Drupal, live chat services such as Userlike, Com100, Livezilla, and Livechat Inc, VoIP services such as Twilio, remote sessions such as Teamviewer, Gotomeeting, Gotoassist, and Webex, payment gateways such as Paypal and Authorize.net, and billing software such as WHMCS and Hostbill.


Pricing

Vision Helpdesk offers plans for every business, regardless of size or industry. Pricing for SaaS licensing starts at $7 per staff member, per month for help desk software. Satellite help desk software starts at $14 per staff member, per month, and service desk software starts at $21 per staff member, per month. Businesses also have the option to download recurring licenses. The cost for that starts at $7 per staff member, per month for help desk software $14 per staff member, per month for satellite help desk software, and $21 per staff member, per month for service desk software.

Organizations that are interested in downloading one-time licenses can expect to pay $150 per staff member, per month for help desk software, $250 per staff member, per month for satellite desk software, and $300 per staff member, per month for service desk software.


Bottom line

  • Help desk solutions for businesses of all sizes
  • Pricing starts from $7 per month, per staff agent
  • Top-quality user experience
  • Innovative features, such as satellite desks, ticket billing, and gamification
  • Used by more than 8,000 companies

Videos and tutorials

Additional information for Vision Helpdesk

Key features of Vision Helpdesk

  • Ticket Billing & Time Tracking
  • E-Mail Parsing
  • Blabby - Private Social Hub for your staff members
  • Ticket Queues, Department and Status Creations
  • 3rd Party Single Login and Integrations
  • Vision Helpdesk API
  • Vision Helpdesk Mobile APPS
  • Macros, Predefined reply
  • Round Robin ticket assignment
View All Features

Benefits

Serving 15000+ Companies
ISO 27001:2013 Certified
GDPR & EU Data Protection
PinkVERIFY™ Certified
Easy to Setup and Get Started
90% Code Open Easy To Integrate
Reliable and Quick Support
Highly Scalable & Location Selection USA, UK and EU
All in One Solution