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Microsoft 365 Help Desk Ticketing System

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Seamless communication between employees and helpdesk agents

Microsoft 365 Help Desk Ticketing System - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Microsoft 365 Help Desk Ticketing System?

For efficient business management, Veelead Solutions offers a simple internal cloud-based helpdesk ticketing system from the Microsoft 365 applications.

The Microsoft 365 Helpdesk is developed to facilitate collaboration between employees and the help desk workforce. Employees have the ability to open support tickets and monitor their progress in one place. Simple reporting options provide administrators with a thorough understanding of agent performance and support decision-making.

During the ticket creation, resolution, and response management, users who are concerned can receive automated notifications from the application. Cross-functional teams can coordinate and work together for greater productivity.

Ticket routing stops tickets from going to the incorrect department. Such circumstances would be frustrating for both the employees and the agent. The ticket routing system also guarantees that each ticket is handled individually and receives the best suggestions and responses.

Benefits of using Microsoft 365 Help Desk Ticketing System

Cloud-based help desk system
Ability to mark top priority requests and statuses
Knowledge base to reduce repetitive requests
Cross-device accessibility
Microsoft account Single Sign-On(SSO)
Reduce agent response time
Unlimited ticket volume
Easy integration with other enterprise systems
Use built-in reports on Power BI
Quick updates on the status
Department-to-department synchronization
Advanced reporting
Simple-to-use interface

Starting from

/user

One-time payment

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Microsoft 365 Help Desk Ticketing System's features

Access Controls/Permissions

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Activity Dashboard

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Automated Routing

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Customizable Branding

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Customizable Fields

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Data Import/Export

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Document Storage

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Email Templates

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IT Asset Management

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Knowledge Base Management

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Performance Metrics

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Prioritization

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Real-Time Notifications

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Reporting/Analytics

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Self Service Portal

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Third-Party Integrations

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Workflow Management

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Microsoft 365 Help Desk Ticketing System alternatives

Microsoft 365 Help Desk Ticketing System

(0)

Starting from

/user

One-time payment

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

HubSpot Service Hub

4.4

(170)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

Microsoft 365 Help Desk Ticketing System pricing

Value for money:

0.0

Starting from

/user

One-time payment

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Microsoft 365 Help Desk Ticketing System support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Training options

In Person

Live Online

Microsoft 365 Help Desk Ticketing System FAQs

Q. What type of pricing plans does Microsoft 365 Help Desk Ticketing System offer?

Microsoft 365 Help Desk Ticketing System has the following pricing plans:
Starting from: $49.00
Pricing model: One Time License

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Q. Who are the typical users of Microsoft 365 Help Desk Ticketing System?

Microsoft 365 Help Desk Ticketing System has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Microsoft 365 Help Desk Ticketing System support?

Microsoft 365 Help Desk Ticketing System supports the following languages:
English

Q. Does Microsoft 365 Help Desk Ticketing System offer an API?

No, Microsoft 365 Help Desk Ticketing System does not have an API available.

Q. What level of support does Microsoft 365 Help Desk Ticketing System offer?

Microsoft 365 Help Desk Ticketing System offers the following support options:
Phone Support, Email/Help Desk

Related categories

Help Desk