App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Microsoft 365 Help Desk Ticketing System
Seamless communication between employees and helpdesk agents
Last updated: August 2026
Microsoft 365 Help Desk Ticketing System Alternatives & Competitors (2026)
Top 6 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
Value for money
Starting price
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
Value for money
Starting price
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
Automated Routing
N/A
CRM
N/A
Value for money
Starting price
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Access Management
5/5
Audit Trail
5/5
Authentication
4.8/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
CRM
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Annotations
4.5/5
API
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
CRM
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
File Management
5/5
Data Import/Export
4.8/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Fields
N/A
Value for money
Starting price
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
CRM
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
No pricing info
Starting price
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Automated Routing
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
Top Features
Access Controls/Permissions
N/A
Activity Dashboard
N/A
CRM
N/A
Value for money
No pricing info
Starting price
Functionality
Knowledge Base Management
4.8/5
Prioritization
4.8/5
Chatbot
4.8/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customizable Branding
N/A