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Microsoft 365 Help Desk Ticketing System
Seamless communication between employees and helpdesk agents
Last updated: March 2026
Microsoft 365 Help Desk Ticketing System Alternatives & Competitors (2026)
Top 6 free alternatives
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
N/A
Automated Routing
N/A
Customizable Branding
N/A
Freshdesk
Online helpdesk system and customer service software
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
Zoho Desk
Customer service software for businesses of all sizes
Value for money
Starting price
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
ISL Light
Remote support software & unattended remote access
Value for money
Starting price
Functionality
Annotations
4.5/5
API
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
JIRA Service Management
IT service platform for unified support
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
Customizable Branding
N/A
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
Functionality
Analytics
4.3/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
SysAid
AI-enabled ITSM platform for businesses of all sizes
Value for money
No pricing info
Starting price
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
Atera
Cloud and mobile-based IT management platform with AI
Value for money
Starting price
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
HelpDesk
Ticketing software for effortless customer support
Value for money
Starting price
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
Functionality
AI Copilot
5/5
Alerts/Notifications
4.6/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
Value for money
Starting price
Functionality
Access Management
5/5
Audit Trail
5/5
Authentication
4.8/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
File Management
5/5
Data Import/Export
4.8/5
Top Features
Automated Routing
N/A
Customizable Fields
N/A
Email Templates
N/A
Value for money
Starting price
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Access Controls/Permissions
N/A
Customizable Branding
N/A
Customizable Fields
N/A
Value for money
Starting price
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
Customizable Branding
N/A
Value for money
No pricing info
Starting price
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Automated Routing
N/A
Customizable Branding
N/A
Customizable Fields
N/A
Value for money
Starting price
Functionality
Dashboard
5/5
Knowledge Management
5/5
Self Service Portal
4.6/5
Top Features
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Customizable Branding
N/A
Value for money
No pricing info
Starting price
Functionality
Knowledge Base Management
4.8/5
Chatbot
4.8/5
Prioritization
4.8/5
Top Features
Access Controls/Permissions
N/A
Customizable Branding
N/A
Customizable Fields
N/A