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Neotel Call Center Software Logo

Call center, virtual PBX and CRM solution

Table of Contents

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Neotel Call Center Software - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: August 2025

Neotel Call Center Software overview

What is Neotel Call Center Software?

Neotel is a call center software that offers a suite of features designed to help businesses create a more efficient and effective call center. With video calls, progressive & predictive dialer, SMS campaigns, and reporting features, agents can optimize customer service and ensure that customers receive the best possible experience.

The predictive dialer automatically assigns calls to agents based on their availability and skill level. Reporting allows supervisors to track response rates and other key metrics that will help improve business processes.

Starting price


Alternatives

with better value for money

Neotel Call Center Software’s user interface

Ease of use rating:

Neotel Call Center Software reviews

Overall rating

4.5

/5

8

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.88/10
Rating distribution

5

4

3

2

1

5

2

1

0

0

Neotel Call Center Software's key features

Most critical features, based on insights from Neotel Call Center Software users:

Caller id
Call logging

All Neotel Call Center Software features

Features rating:

Activity dashboard
Activity tracking
Alerts/Escalation
API
Auto-Dialer
Automatic call distribution
Callback scheduling
Call center management
Caller id
Call list management
Call logging
Call monitoring
Call recording
Call reporting
Call routing
Call scripting
Call transfer
Campaign management
Computer telephony integration
Conferencing
Contact management
CRM
Customizable reports
Inbound call center
IVR
Manual dialer
Monitoring
Outbound call center
Performance management
Predictive dialer
Progressive dialer
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Recording
Reporting/Analytics
Reporting & statistics
Third-Party integrations
Voice mail

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Neotel Call Center Software integrations (1)

Integrations rated by users

We looked at 8 user reviews to identify which products are mentioned as Neotel Call Center Software integrations and how users feel about them.

Integration rating: 4.0 (1)

Neotel Call Center Software support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

Live Online
Documentation
Videos

Neotel Call Center Software FAQs

Related categories