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oct8ne
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud live chat & visual support for e-commerce
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oct8ne - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
oct8ne overview
What is oct8ne?
oct8ne is a cloud-based live chat and chatbot platform built for online retailers and service-based businesses across e-commerce, fashion, pharmacy, finance, insurance, and travel. At its core is a coviewer: a shared interactive space where agents and customers can simultaneously browse, annotate, and interact with product images and videos from a catalog in real time during a conversation. This replicates an in-store assisted shopping experience in a digital channel. Human agents, rule-based chatbots, and AI agents operate from a single omnichannel dashboard, covering web chat, WhatsApp Business API, Facebook Messenger, Instagram, and email without platform switching.
The platform supports the full purchase funnel from within the chat interface. Customers can search products by name, category, price, color, or manufacturer, select variants such as size and color, add items to cart, and complete checkout without leaving the conversation. Behavioral triggers send automated messages or pop-up banners based on visitor actions including idle time, cart value, and page visited, enabling proactive outreach at high-intent funnel moments. The visual chatbot is configurable via a drag-and-drop module system with no coding required, and an AI agent interprets natural language queries, recommends catalog products, and activates on zero-result searches. ChatGPT integration allows configurable conversational tone and prompt customization for chatbot responses. WhatsApp marketing campaigns with segmentation and automation extend outbound sales from the same panel.
oct8ne installs via script embed or API and offers plugins for Magento, PrestaShop, WooCommerce, and Vtex. Agents access the platform via a web control panel or mobile app. Supervisor mode allows administrators to monitor live conversations and leave private notes for agents. The visitor-side chat is WCAG 2.1 AA compliant. Tiered pricing across four plans accommodates businesses from small operations to enterprise conversation volumes, with a 14-day free trial and no credit card required.
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oct8ne’s user interface
oct8ne reviews
Overall rating
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- Value for money
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- Likelihood to recommend1.00/10
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oct8ne's key features
Most critical features, based on insights from oct8ne users:
All oct8ne features
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oct8ne alternatives
oct8ne
Starting from
49
/user
Per month
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oct8ne pricing
Pricing plans
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User opinions about oct8ne price and value
Value for money rating:
oct8ne support options
Typical customers
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oct8ne FAQs
Q. Does oct8ne support mobile devices?
oct8ne supports the following devices:
Android, iPhone, iPad
Q. What level of support does oct8ne offer?
oct8ne offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base