Olark vs Zoho SalesIQ

WhatsApp

LiveChat

LiveAgent

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Real-Time Notifications

Chat/Messaging

Transcripts/Chat History

Canned Responses

Autoresponders

File Sharing

Mobile Access

Transfers/Routing

Most reviewers indicate Olark offers good value for money, especially for small teams, and they appreciate its affordable, flexible pricing. However, some users report costs rise quickly for growing teams, and they find the pricing structure inconvenient.

Value for money

Reviews for Olark come from a wide variety of industries, including computer software (14% of reviewers), retail (10%), and information technology and services (6%). The most frequent use case for Olark cited by reviewers is live chat (100% of reviewers).

Proprietary

Olark

Web-based

Windows

Android

Linux

iPad

iPhone

Chromebook

Intercom

Zendesk Suite

Tidio

Pipedrive

tawk.to

Smartsupp

Olark Pro

Client Care Representative

It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.

Project Manager

Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market

This has been a long journey that keeps evolving and maturing with constant feedback and teamwork

Marketing Director

It's cheap and serves a purpose when you're a start-up trying to save money.

telecommunications computer technician

Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.

Sales Development Manager

Chats came through in real-time and there were no specific disruptions and it did the job we needed it to connect with website visitors.

Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.

Organizator

The interface's colors can be frustrating.

Not good analys and didn't like the chat module.

Google Workspace Consultant

Olark worked consistently well, no issues whatsoever, it got the job done as I was working within the Customer Care Deparment of my company.

I recall as well it didn0t have a high contrast option.

Executive Assistant

It would be nice to utilize the program on a smartphone, but in my experience, this isn't possible.

Sr. Product Manager

They should add more data/reporting metrics from manager perspective.

I would like a summarized list of things customers asked and rep was not able to provide with.

Systems Administrator

Since we have a large inventory implementation was difficult and took a long time.  

Sr. Analyst

I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done.

Owner

Overall Olark is a useful tool to have for any online store

E-manager

Very nice way to chat with your customers.

This point of sale software was very easy to use in our lounge.  

Regional Account Executive

It's super simple to use, is very reliable, and doesn't crash.

As I mentioned, its easy to use and quick to setup software.

Chat Customer Support

Pricing

User Interface

Mobile Compatibility

Integrations

Bugs and Issues

Setup

Customer Support

Options and Shortcuts

Reporting

Small Business

Large Enterprises

Mid-size Business

Freelancers

Most reviewers indicate that Olark offers good value for money, especially for small teams and solo operators who appreciate its affordability and straightforward pricing plans. They find the free trial and free tier useful for getting started, though the free version includes Olark branding. Users say the paid plans provide a solid mix of features at a reasonable cost, making it easy for lean support teams or startups to look more professional without a significant investment. Some reviewers appreciate the flexibility of month-to-month billing and the ability to add operators as needed. They feel Olark is cost-effective, easy to use, and delivers a high quality-to-price ratio.

However, some users report that costs can increase quickly, particularly for growing teams, as Olark charges per user or per seat. They mention that managing multiple sites can become expensive and that the pricing structure—requiring purchases in set user increments—can be inconvenient. Some reviewers feel Olark is less competitive for small businesses or those with limited budgets, especially compared to free alternatives. A few users say the lack of shared seats and higher white-label pricing are drawbacks when considering overall value for money.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Chatbase

Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Wati

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Live chat software to increase sales and improve customer service.
Engage in real time and send targeted messages to your prospects and customers.

Multi-Channel Communication

Support Ticket Management

Third-Party Integrations

Zoho SalesIQ

Freshdesk

Free

Basic

Professional

Enterprise

Founding Consultant

The ability to connect and manage all my chats from different social media channels in one platfom is awesome!

Consultant

Proactive reach out,, tracking the visitor ,  the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

Marketing Manager CRM

Hard to customize if you operate in several languages and markets.

Zoho Sales IQ Chatbot is poor and does not work.

Product Manager

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

Excelent Live chat, Chatbot, Visitor tracking excelent feature.

You can see what visitors do on your website and you can get in contact with them to bring information or help

Studio Owner

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side.

Lastly, some of the user/device data seen during the live visit disappears after the visit.

Next, live chat may mess up the names in CRM for the recognized leads/contacts.

Customer success specialist

The chats integrate with Zoho CRM and I can see the questions they asked on the chat

Equipped with a comprehensive suite of applications that cater to every business requirement.

We catch all the end customer's requirements no matter the hour or day when they make contact.

Director

I use the tool to offer customer support service online since it is faster and easy to implement, comes with call feature that does not need any number connecting hence increasing ROI

It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors.

There are restrictions on account-level settings and structures.

It can also be connected to my Facebook business page inbox and Instagram DM!

Not all applications are well-integrated for seamless collaboration.

Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window.

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

It offers great insights into customer behavior and helps me adjust my sales strategies.

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Marketing Analyst

I cannot recommend it as a chat, as I have a small team that is not able to manage chat on the platform.

Manager 

Tracking leads, handling chats manually, using bot is very simple and easy.

I rate the product I rate the team behind.

Marketing Ambassador

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

A bit complicated UX when you have to setup advanced functionality

It gives you a real sense of how your business is visited across the planet.

Business developer

have had some good leads from using the live chat bot

They have improved  a lots and many things are beta versions.

Manager, Product Specialists

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline.

It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

Email. Marketer

You can convert the chat into ticket in n middle of chat itself.

Product manager

Financial Services Manager

We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Olark vs Zoho SalesIQ Comparison (2026)

Olark

Zoho SalesIQ

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives