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Olark vs Zoho SalesIQ Comparison (2026)

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Olark logo

Olark

Zoho SalesIQ logo

Zoho SalesIQ

Overview

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

10

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

471

5

4

3

2

1

287

157

22

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.4

98

5

4

3

2

1

58

27

11

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
70%
would recommend this app

Pros

“It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.”
CB

Cynthia B.

Client Care Representative

“Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market”
JR

Jayanth R.

Project Manager

“This has been a long journey that keeps evolving and maturing with constant feedback and teamwork”
CB

Cynthia B.

Client Care Representative

Pros

“The ability to connect and manage all my chats from different social media channels in one platfom is awesome!”
Verified reviewer profile picture

Sarp O.

Founding Consultant

“Excelent Live chat, Chatbot, Visitor tracking excelent feature.”
DC

Divaldo C.

CEO

“Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.”
ST

Sandra T.

Consultant

Cons

“Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.”
NM

Nick M.

BDM

“The interface's colors can be frustrating.”
Bİ

Betül İ.

Organizator

“Not good analys and didn't like the chat module.”
NM

Nick M.

BDM

Cons

“As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.”
DC

Divaldo C.

CEO

“Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side.”
EH

Ed H.

Studio Owner

“Next, live chat may mess up the names in CRM for the recognized leads/contacts.”
EH

Ed H.

Studio Owner

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features27
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • CRM
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Blending
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For Websites
  • Geotargeting
  • Integration into Third Party Applications
  • Interaction Tracking
  • Language Detection
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Query Suggestions
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Widgets
  • Total features82
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • CRM
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Blending
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For Websites
  • Geotargeting
  • Integration into Third Party Applications
  • Interaction Tracking
  • Language Detection
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Query Suggestions
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Widgets

Integrations

  • Total integrations13
  • AWeber
  • ActiveCampaign
  • BigCommerce
  • CS-Cart Store Builder
  • Calendly
  • Campaign Monitor by Marigold
  • Clicky
  • CoreCommerce
  • Drupal
  • Front
  • GetResponse
  • Google Analytics 360
  • HappyFox Help Desk
  • HubSpot Agent Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Intuit Mailchimp Email Marketing
  • Jimdo
  • Joomla
  • Kissmetrics
  • Leadberry
  • Mad Mimi
  • Matomo
  • Meta for Business
  • Mixpanel
  • Nutshell
  • Pinnacle Cart
  • Piwik PRO
  • PrestaShop
  • Salesforce Nonprofit Cloud
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Slack
  • Squarespace
  • TeamSupport
  • Unbounce
  • Vendio
  • VerticalResponse
  • Vision Helpdesk
  • Volusion
  • Weebly
  • Wix
  • WooCommerce
  • Woopra
  • WordPress
  • Zapier
  • Zendesk AI
  • Zendesk Suite
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Desk
  • Zoho Mail
  • Zoho Sites
  • Zoho Survey
  • Zoom Workplace
  • iContact
  • Total integrations46
  • AWeber
  • ActiveCampaign
  • BigCommerce
  • CS-Cart Store Builder
  • Calendly
  • Campaign Monitor by Marigold
  • Clicky
  • CoreCommerce
  • Drupal
  • Front
  • GetResponse
  • Google Analytics 360
  • HappyFox Help Desk
  • HubSpot Agent Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Intuit Mailchimp Email Marketing
  • Jimdo
  • Joomla
  • Kissmetrics
  • Leadberry
  • Mad Mimi
  • Matomo
  • Meta for Business
  • Mixpanel
  • Nutshell
  • Pinnacle Cart
  • Piwik PRO
  • PrestaShop
  • Salesforce Nonprofit Cloud
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Slack
  • Squarespace
  • TeamSupport
  • Unbounce
  • Vendio
  • VerticalResponse
  • Vision Helpdesk
  • Volusion
  • Weebly
  • Wix
  • WooCommerce
  • Woopra
  • WordPress
  • Zapier
  • Zendesk AI
  • Zendesk Suite
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Desk
  • Zoho Mail
  • Zoho Sites
  • Zoho Survey
  • Zoom Workplace
  • iContact

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