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Playvox vs Singlepoint Comparison (2026)
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Good recommendations?
Playvox
4.8
(109)5
90
4
16
3
1
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Singlepoint
4.7
(24)5
16
4
8
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.
Singlepoint is a cloud-based QMS and workflow management software that helps businesses automate and streamline internal audit programs, handle official documents, and track projects across teams. The tool allows users to capture, triage, resolve and analyze multiple workplace incidents.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
109
5
4
3
2
1
90
16
1
2
0
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
24
5
4
3
2
1
16
8
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
92%
would recommend this appPros
“Useful solution for coaching sessions and calibrations.”
DM
David M.
Escalations Specialist
“This made track my QA score as well as my agents score real time.”
WH
Wilson H.
Subject matter expert
“Since the system only bases the data on your performance or scorecards, I have no dislike for this platform.”
JJ
Jeremy J.
Travel Consultant
Pros
“Singlepoint is based on an SQL based backend + powerful front-end system that incorporates a drag and drop interface in many areas, reducing the possibility of errors and speeding up development. ”
CS
Chris S.
Production Support
“Report creation is comprehensive (if sometimes a little daunting, given that interfaces for the different parts of the software are very different). Whilst it has some rough edges, Singlepoint is nevertheless a very flexible and useful software package, that I hope will get better and better over time.”
CS
Chris S.
Production Support
“One or two clunky areas but those are becoming fewer with product development”
PD
Peter D.
Senior Manager - Compliance and Risk
Cons
“generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances.”
John E.
Regional Platforms Lead
“It lacks a bit on the reporting side and customization.”
FK
Fotios K.
Customer Support Team Lead
“I face an issue while using the product that I get locked from using my credentials but it gets fixed quickly.”
Tarek A.
Customer service specialist
Cons
“The different aspects of the software have very different interfaces, which can be confusing until you get used to it.”
CS
Chris S.
Production Support
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features77
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Planning
- Audit Trail
- Automated Routing
- Automated Scheduling
- Benchmarking
- Bills of Material
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Campaign Management
- Change Management
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Content Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Experience Management
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Blending
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Mining
- Data Synchronization
- Data Transformation
- Data Visualization
- Defect Tracking
- Design Management
- Digital Signature
- Disaster Recovery
- Document Automation
- Document Capture
- Document Check-in/Check-out
- Document Classification
- Document Coding & Control
- Document Generation
- Document Lifecycle Management
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Reward Programs
- Employee Scheduling
- Equipment Management
- Feedback Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- For Call Centers
- For Engineering Documents
- For Legal Professionals
- For Medical Purposes
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Graphical Workflow Editor
- ISO Standards Management
- Ideation
- Incident Management
- Indexing
- Inspection Management
- Interaction Tracking
- Interactive Reports
- Intraday Management
- Issue Management
- Item Management
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Labor Forecasting
- Leave Tracking
- Lifecycle Management
- Live Chat
- Maintenance Management
- Metadata Management
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Data Sources
- Multiple Format Support
- Natural Language Processing
- No-Code
- Nonconformance Tracking
- OLAP
- Optical Character Recognition
- Performance Management
- Performance Metrics
- Policy Management
- Portfolio Management
- Predictive Analytics
- Prioritization
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Production Management
- Productivity Analysis
- Profitability Analysis
- Progress Tracking
- Project Management
- Project Workflow
- Publishing/Sharing
- Quality Control
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Revision History
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scorecards
- Search/Filter
- Secure Data Storage
- Security Auditing
- Self Service Data Preparation
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Status Tracking
- Strategic Planning
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Time Off Requests
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- User Management
- Vacation/Leave Tracking
- Version Comparison
- Version Control
- Version Rollback
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Workforce Management
- Total features163
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Planning
- Audit Trail
- Automated Routing
- Automated Scheduling
- Benchmarking
- Bills of Material
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Campaign Management
- Change Management
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Content Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Experience Management
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Blending
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Mining
- Data Synchronization
- Data Transformation
- Data Visualization
- Defect Tracking
- Design Management
- Digital Signature
- Disaster Recovery
- Document Automation
- Document Capture
- Document Check-in/Check-out
- Document Classification
- Document Coding & Control
- Document Generation
- Document Lifecycle Management
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Reward Programs
- Employee Scheduling
- Equipment Management
- Feedback Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- For Call Centers
- For Engineering Documents
- For Legal Professionals
- For Medical Purposes
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Graphical Workflow Editor
- ISO Standards Management
- Ideation
- Incident Management
- Indexing
- Inspection Management
- Interaction Tracking
- Interactive Reports
- Intraday Management
- Issue Management
- Item Management
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Labor Forecasting
- Leave Tracking
- Lifecycle Management
- Live Chat
- Maintenance Management
- Metadata Management
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Data Sources
- Multiple Format Support
- Natural Language Processing
- No-Code
- Nonconformance Tracking
- OLAP
- Optical Character Recognition
- Performance Management
- Performance Metrics
- Policy Management
- Portfolio Management
- Predictive Analytics
- Prioritization
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Production Management
- Productivity Analysis
- Profitability Analysis
- Progress Tracking
- Project Management
- Project Workflow
- Publishing/Sharing
- Quality Control
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Revision History
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scorecards
- Search/Filter
- Secure Data Storage
- Security Auditing
- Self Service Data Preparation
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Status Tracking
- Strategic Planning
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Time Off Requests
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- User Management
- Vacation/Leave Tracking
- Version Comparison
- Version Control
- Version Rollback
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Total integrations21
- Amazon Connect
- BroadVoice Cloud PBX
- Calendly
- CloudTalk
- Dialpad
- Freshdesk
- Freshdesk Omni
- Glia
- Help Scout
- Helpshift
- Kustomer
- LiveChat
- Natterbox
- RingCX
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Talkdesk
- UJET
- Vonage Contact Center
- Zendesk Suite
- Total integrationsN/A
- Amazon Connect
- BroadVoice Cloud PBX
- Calendly
- CloudTalk
- Dialpad
- Freshdesk
- Freshdesk Omni
- Glia
- Help Scout
- Helpshift
- Kustomer
- LiveChat
- Natterbox
- RingCX
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Talkdesk
- UJET
- Vonage Contact Center
- Zendesk Suite
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