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Odoo vs Playvox Comparison (2026)
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Good recommendations?
Overview
Odoo CRM: Cloud, mobile, social and gamified. The leading Open Source CRM software helps you track leads, close opportunities and get accurate forecasts.
Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
1.3K
5
4
3
2
1
703
403
103
38
88
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this app4.8
109
5
4
3
2
1
90
16
1
2
0
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“It integrates CRM, sales, accounting, inventory, HR, and project management into a single platform, which reduces the need for multiple software tools.”
Junaid T.
Head of Business and Administration
“Information flows are automated to the extreme: a customer order instantly triggers an inventory update and prepares the corresponding invoice without any duplicate data entry.”
HH
Heather H.
Marketing and Communications Executive
“I required something that could provide student contacts, course billing and some minimal sales management without the sophistication of the enterprise package.”
BK
Blerta K.
Language Instructor
Pros
“Useful solution for coaching sessions and calibrations.”
DM
David M.
Escalations Specialist
“This made track my QA score as well as my agents score real time.”
WH
Wilson H.
Subject matter expert
“Since the system only bases the data on your performance or scorecards, I have no dislike for this platform.”
JJ
Jeremy J.
Travel Consultant
Cons
“After disputing the fee, our database access was shut down/restricted, forcing us into an extremely difficult position operationally. After the database was restored, we began having issues with our email-fetch services and incoming emails were no longer properly entering the system.”
Brian B.
President
“I had to invest a massive amount of time configuring the tool so that it aligned precisely with my specific business processes, and I have sometimes encountered frustrating bugs after major system updates.”
PK
Patrick K.
Vice President at JPK and Associates, Inc.
“Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times.”
hd
hana d.
CEO
Cons
“generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances.”
John E.
Regional Platforms Lead
“It lacks a bit on the reporting side and customization.”
FK
Fotios K.
Customer Support Team Lead
“I face an issue while using the product that I get locked from using my credentials but it gets fixed quickly.”
Tarek A.
Customer service specialist
- Vendor responds to reviews
- Last review17 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- 360 Degree Feedback
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Agile Methodologies
- Aging Tracking
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Autoresponders
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Bar Chart
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Processing
- Benefits Management
- Bid Management
- Bill of Material Analysis
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Buy Side (Suppliers)
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Cancellation Management
- Capacity Planning
- Cash Management
- Catalog Management
- Change Management
- Check Writing
- Check-in/Check-out
- Client Management
- Client Portal
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Compatibility Testing
- Compensation Management
- Completion Tracking
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Custom Development
- Customer Database
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Debugging
- Delivery Management
- Delivery Tracking
- Demand Forecasting
- Deployment Management
- Design Management
- Digital Signature
- Discount Management
- Dispatch Management
- Distribution Management
- Document Coding & Control
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Duplicate Payment Alert
- EDI
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Reward Programs
- Employee Scheduling
- Enrollments/Onboarding
- Enterprise Asset Management
- Equipment Maintenance
- Equipment Tracking
- Event Scheduling
- Expense Claims
- Expense Tracking
- Feedback Management
- File Sharing
- Financial Management
- Financial Reporting
- Fixed Asset Management
- Fleet Management
- Food Traceability
- For Call Centers
- For Insurance Industry
- For Metal Fabrication
- For Restaurants
- For Retail
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Management
- Full Text Search
- Fund Accounting
- GPS
- Gamification
- Gantt/Timeline View
- General Ledger
- Gift Card Management
- Graphical User Interface
- HR Management
- Historical Reporting
- Hourly Billing
- Idea Management
- Import/Export Management
- Income & Balance Sheet
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Internal Chat Integration
- Intraday Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Management
- Item Management
- Job Management
- KPI Monitoring
- Kanban Board
- Key Performance Indicators
- Kitting
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Leave Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Productivity Analysis
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Time Off Requests
- Trend Analysis
- Vacation/Leave Tracking
- Visual Analytics
- Workflow Automation
- Workforce Management
- eCommerce Management
- Total features77
- 360 Degree Feedback
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Agile Methodologies
- Aging Tracking
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Autoresponders
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Bar Chart
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Processing
- Benefits Management
- Bid Management
- Bill of Material Analysis
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Buy Side (Suppliers)
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Cancellation Management
- Capacity Planning
- Cash Management
- Catalog Management
- Change Management
- Check Writing
- Check-in/Check-out
- Client Management
- Client Portal
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Compatibility Testing
- Compensation Management
- Completion Tracking
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Custom Development
- Customer Database
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Debugging
- Delivery Management
- Delivery Tracking
- Demand Forecasting
- Deployment Management
- Design Management
- Digital Signature
- Discount Management
- Dispatch Management
- Distribution Management
- Document Coding & Control
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Duplicate Payment Alert
- EDI
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Reward Programs
- Employee Scheduling
- Enrollments/Onboarding
- Enterprise Asset Management
- Equipment Maintenance
- Equipment Tracking
- Event Scheduling
- Expense Claims
- Expense Tracking
- Feedback Management
- File Sharing
- Financial Management
- Financial Reporting
- Fixed Asset Management
- Fleet Management
- Food Traceability
- For Call Centers
- For Insurance Industry
- For Metal Fabrication
- For Restaurants
- For Retail
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Management
- Full Text Search
- Fund Accounting
- GPS
- Gamification
- Gantt/Timeline View
- General Ledger
- Gift Card Management
- Graphical User Interface
- HR Management
- Historical Reporting
- Hourly Billing
- Idea Management
- Import/Export Management
- Income & Balance Sheet
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Internal Chat Integration
- Intraday Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Management
- Item Management
- Job Management
- KPI Monitoring
- Kanban Board
- Key Performance Indicators
- Kitting
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Leave Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Productivity Analysis
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Time Off Requests
- Trend Analysis
- Vacation/Leave Tracking
- Visual Analytics
- Workflow Automation
- Workforce Management
- eCommerce Management
Integrations
- Total integrations14
- Adobe Commerce
- Adyen
- Amazon Connect
- BroadVoice Cloud PBX
- Calendly
- CloudTalk
- Dialpad
- FedEx Ship Manager
- Freshdesk
- Freshdesk Omni
- Glia
- Gmail
- Google Docs
- Google Translate
- Help Scout
- Helpshift
- Joomla
- Kustomer
- LiveChat
- Meta for Business
- Microsoft Outlook
- Natterbox
- PayPal
- RingCX
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Stripe
- Talkdesk
- UJET
- Vonage Contact Center
- Zapier
- Zendesk Suite
- authorize.net
- Total integrations21
- Adobe Commerce
- Adyen
- Amazon Connect
- BroadVoice Cloud PBX
- Calendly
- CloudTalk
- Dialpad
- FedEx Ship Manager
- Freshdesk
- Freshdesk Omni
- Glia
- Gmail
- Google Docs
- Google Translate
- Help Scout
- Helpshift
- Joomla
- Kustomer
- LiveChat
- Meta for Business
- Microsoft Outlook
- Natterbox
- PayPal
- RingCX
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Stripe
- Talkdesk
- UJET
- Vonage Contact Center
- Zapier
- Zendesk Suite
- authorize.net
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