PlayVox Alternatives

NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Read more about NICE inContact

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream

InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius

PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Read more about Freshcaller

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. Read more about Talkdesk

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents. Read more about Freshdesk

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Read more about PhoneBurner

Everyware is a web-based solution designed to help businesses and consumers manage processes related to two-way text messaging, appointment scheduling, payment reminders, and more to drive customer engagement and facilitate communication. Read more about Everyware

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat. Read more about VICIdial

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!

Easy to deploy cloud-based contact center solution with advanced calling features, management and operator platforms, data security, system integrations and real-time statistics. Read more about VCC Live

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers. Read more about XCALLY

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. Read more about uContact - IVR - Gamification - Recording - WFM

Aloware is a cloud-based call center software, which helps small, midsize, and large enterprises manage two-way business communication with prospects and potential customers. Aloware offers a PBX platform, business SMS messaging, integrated call tracking, lead outreach automation, and IVR tools. Read more about Aloware

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics. Read more about Omnis

Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more. Read more about Dialfire

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability. Read more about ChaseData

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. Read more about Ytel Platform

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more. Read more about Newfies-Dialer

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge. Read more about ProcedureFlow

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue

TRACK is a cloud-based hospitality & vacation rental solution that offers integrated property management features, along with call tracking functionality for revenue optimization. The suite of tools is designed for individual property owners, mid-sized property chains, & large enterprise portfolios. Read more about TRACK

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools. Read more about RingCentral Contact Center

Jive is a leader in customer satisfaction that emphasizes easy-to-use communication tools. The Jive Cloud architecture has been purpose-built to deliver the most reliable and scalable unified communications platform. Customers love our award winning dial plan editor and mobile accessibility. Read more about Jive Voice

Dialpad is a modern cloud communications system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. Read more about Dialpad

8x8's self-service cloud contact center provides a flexible way to engage with customers, enabling any business to deliver a positive customer experience with a complete multi-channel solution and extensive customer analytics. Read more about Virtual Contact Center

XenCALL is an all-in-one CRM and VoIP predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone. Read more about XenCALL

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface… Read more about InfoFlo

OurRecords is a record and credentialing management solution that allows businesses to manage the compliance of their business partners, vendors or workforce. Read more about OurRecords

Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Read more about bpm'online CRM

Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing. Read more about Acquire

SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more. Read more about ManageEngine SupportCenter Plus

HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick Live Chat Software

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in a single collaborative platform. Read more about Front

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Read more about Toonimo Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.

Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically. Read more about Bookafy

Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu

We offer three products to manage customer support for all size business. 1) Multi channel help desk software 2) Satellite help desk (Multi company help desk ) 3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk

Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix

Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub

ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl is an AI-based platform which collects & analyzes customer interactions across different channels such as live chat, Facebook & Twitter. Read more about ThinkOwl

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control

Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools. Read more about Help Scout

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat

TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. Your customers are on your website right now. Chat with them and look what they do. Read more about Smartsupp Live Chat

Pipefy is the Lean Management Platform - we help anyone take control of their daily work. Our software puts the proven benefits of Lean management within easy reach, including greater agility, improved efficiency and higher quality outcomes. Read more about Pipefy

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk

Calling App for Customer Service Teams & Sales Teams accessible within your browser. CrazyCall requires no installation process and it takes less than 5 minutes to get started. Plus, it offers an IVR, call recordings, phone numbers from 75+ countries, and much more!… Read more about CrazyCall

Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid

uniPoint Quality Management Software is a cloud-based solution which helps manufacturers manage product quality maintenance with collaboration tools and ERP integration, & lets users handle supplier access across critical data, to ensure legal compliance throughout the supply chain. Read more about uniPoint Quality Management Software

It processes and tracks jobs in real-time from estimating through order entry, loading, scheduling, purchasing, routing, inventory, job costing, shipping, invoicing, quality and management reports. Read more about Realtrac

GAGEpack is a gage management software which enables SMBs & enterprises to organize gages, manage calibrations & conduct measurement system analyses easily. Read more about GAGEpack

Intuitive. Comprehensive. No-code. Discover Process Director, the only process automation platform incorporating the element of time. With 4 consecutive years on the Gartner Magic Quadrant Process Director empowers IT teams & business users to rapidly create & deploy sophisticated, customized apps. Read more about Process Director

Digital Business Transformation Suite allows user to map, document, analyze, and optimize business processes. Processes, procedures, roles, org units, resources, risks, rules, controls and documents are included in one platform. It facilitates workflow automation and process improvement… Read more about Digital Business Transformation

Intellect provides next generation QMS software for compliance and digital transformation. Meet FDA compliance and ISO standards while also enhancing business productivity. Read more about Intellect

IQS Enterprise Quality Management Software: audits, supplier quality, nonconformance, corrective actions, inspections, document control and employee training. Read more about IQS Enterprise Quality Management Software

Qualityze Suite is a cloud-based QMS built on Salesforce that includes modules for CAPA, change, compliance, audit, document, training and supplier management. Read more about Qualityze Audit System

BlueCherry is an ERP (enterprise resource planning) & PLM (product lifecycle management) solution which provides fashion & lifestyle brands with a suite of tools including omni-channel planning, manufacturing, shop floor control, logistics management, and more… Read more about BlueCherry

ComplianceQuest is a modular, cloud based, social enterprise quality management system (EQMS), built on Salesforce, designed to streamline quality, compliance, content and collaboration management for manufacturers and suppliers. Read more about ComplianceQuest

Anything less than best practices in your Quality Intelligence solution just won’t do any more. InfinityQS Enact® is the winner of Frost & Sullivan's North American SPC Product Leadership Award. Use real-time statistical process control to give insight into process performance & product quality. Read more about InfinityQS - Enact

SafetyChain is a Quality Management System (QMS) that helps F&B companies improve yield, throughput and compliance with a flexible, user-friendly software platform that captures, manages and analyzes real-time operations data. Read more about SafetyChain

Intellimas is an enterprise level software with spreadsheet features. Build your own web apps with it or use our built-in supply chain solutions. Read more about Intellimas

Dashpivot is a flexible project management and delivery solution which enables construction, oil & gas, mining and other industrial companies to improve how they do work and deliver projects. Dashpivot organizes and automates the movement of site data and then displays it in workflows and analytics. Read more about Dashpivot

ProShop is a web-based shop management system intended for small to medium sized machine shops, regulated industries requiring ISO-9000, AS9100, API, 13485, or other certifications, and more. It can be accessed through all web-enabled devices including mobile phones and desktop computers. Read more about ProShop

RizePoint’s quality management software helps you proactively manage your quality and supplier programs. We’ve been working with companies across the globe for over 20 years to help them collect and analyze data to create meaningful reports, spots trends, and improve processes with the ultimate goal… Read more about RizePoint

Integrum is an all-in-one online QHSE risk and compliance software solution that blends incident, investigation and audit management with BI reporting features. Read more about Integrum

audits.io is a cloud-based audit management platform for organizations of all sizes, designed to streamline the auditing process and visually highlight results. Read more about audits.io

Project & Quality Management for achieving and maintaining ISO 13485:2016, CE Mark or U.S.QSR (21CFR 820) for 510(K) Compliance Success. Read more about qmsWrapper

Compliance and management software spanning EHS and Sustainability, Quality, Security, Responsible Sourcing and Product Stewardship sectors. Read more about Gensuite

ETQ Reliance is a modular, flexible, enterprise-level compliance platform that provides you with the visibility and control to manage quality, EHS and risk. It provides one platform solution that helps you drive efficiency and achieve operational excellence. Read more about EtQ Reliance

Cority offers a web-based environment, health, safety and quality management software solution to enhance environmental sustainability , occupational health, safety and quality. Read more about Cority

EnterpriseIQ is a manufacturing ERP software for small plant to large multi-plant manufacturers. Read more about EnterpriseIQ

MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards. Read more about MasterControl

VelocityEHS comprehensive EHS management software includes risk analysis, incident management, corrective action, compliance management, ergonomics, and more. Read more about VelocityEHS

Q-Pulse is a quality, safety, and risk management system offering tools for audit management, document control incident management, corrective actions, and more. Read more about Q-Pulse

Paradigm 3 is a web-based document and compliance management solution which helps businesses in maintaining ISO certification & promoting compliance management. Read more about Paradigm 3

InstraStage is a cloud-based quality management solution designed to manufacturing firms of all sizes manage workflows, analysis, measurement characterization, issue tracking & data normalization. The platform's BlackBelt Manufacturing Suite and consulting tools aid users in streamline processes. Read more about IntraStage