GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Pure Chat vs tawk.to Comparison (2026)

Add to Compare

Compare similar apps

4.7

LiveChat

4.6

Tidio

4.7

Good recommendations?

Pure Chat

tawk.to

Overview

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

337

206

114

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

4.6

345

223

102

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“Ease of use,it have best features and it is free of cost.”

Nitish P.

developer

“The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness.”

Ulycel M.

Apparel

“Easy to set up, pricing is good compared to other live chat apps.”

Paula T.

Co-Owner

Pros

“What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality.”

Andrea L.

Innovation Manager

“Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience.”

Andrea L.

Innovation Manager

“It has become an important communication channel for engaging with website visitors and providing timely customer support.”

Andrea L.

Innovation Manager

Cons

“Notification system can be overwhelming and hard to turn off.”

Casey W.

Office Manager

“Sometimes notifications do not go off causing you to miss a chat.”

Parker V.

Customer Service Rep