App comparison
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Pure Chat
5
206
4
114
3
15
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for SMBs
Last updated: September 2026
Pure Chat Alternatives & Competitors (2026)
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.1
Value for money
Starting price
0.2
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.7/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Chat/Messaging
4.8/5
Alerts/Notifications
4.7/5
Audio Calls
4.5/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.2
Value for money
Starting price
0.2
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.3
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Autoresponders
5/5
Canned Responses
5/5
Chat/Messaging
5/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.4
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.6
Value for money
No pricing info
Starting price
0.5
Functionality
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Autoresponders
4/5
API
3/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
Value for money
Starting price
0.1
Functionality
Chatbot
4.8/5
Activity Dashboard
4.8/5
Chat/Messaging
4.7/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
0.4
Value for money
Starting price
0.4
Functionality
API
5/5
File Sharing
5/5
Interaction Tracking
5/5
Top Features
Interaction Tracking
5/5
Offline Form
4.4/5
Chat/Messaging
4.3/5
