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QueueMetrics
5
22
4
3
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
Table of Contents
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QueueMetrics - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
QueueMetrics overview
What is QueueMetrics?
QueueMetrics is a comprehensive call center monitoring software designed for Asterisk, FreePBX, Yeastar, and Grandstream systems. It offers a robust set of features to help businesses measure, control, and improve all aspects of their call center operations.
The software provides detailed tracking of agent productivity, working time, payrolls, sales targets, and conversion rates. It also monitors Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and Music-on-Hold (MoH) events, generating statistics for both inbound and outbound call campaigns. QueueMetrics' realtime process monitoring capabilities include customizable wallboards and reports, allowing managers to stay on top of their contact center activities.
To simplify agents' daily workflow, QueueMetrics offers a dedicated agent interface with text messages and alarm options. The software seamlessly integrates with modern CRM platforms such as Vtiger and Salesforce, and includes a ready-to-use WebRTC softphone as well as a comprehensive quality tracking tool. With over 200 different metrics, the solution enables businesses to measure and improve all aspects of their contact center operations. QueueMetrics is available as a cloud-based service or an on-premise software package, and is trusted by thousands of companies worldwide for its reliability, scope, and regular feature updates.
QueueMetrics’s user interface
QueueMetrics pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about QueueMetrics?
Administrators need to work on two interfaces in order to set up things.
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Who uses QueueMetrics?
Based on 27 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
QueueMetrics's key features
Most critical features, based on insights from QueueMetrics users:
All QueueMetrics features
Features rating:
QueueMetrics alternatives
QueueMetrics
Starting from
8
/user
Per month
Ringover
Starting from
29
/user
Per month
Convoso
Starting from
90
/user
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
QueueMetrics pricing
Value for money rating:
Starting from
8
/user
Per month
User opinions about QueueMetrics price and value
Value for money rating:
To see what individual users think of QueueMetrics's price and value, check out the review snippets below.
Alvar F.
business development
Edgar P.
General Director
QueueMetrics support options
Typical customers
Platforms supported
Support options
Training options