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Additional information for QwikDial
Key features of QwikDial
- Predictive dialer with preview dialing features
- Automatic dialer capabilities
- Accept payments via touchtone devices
- Web-based predictive dialer for debt collection purposes
- Automatic call recording and archiving
- Integrates with ARM systems via API
- Full visual reporting options on call/campaign performance
- Drag-and-drop based Graphical Call Campaign Designer
- Plot call campaigns with Graphical Call Campaign Designer
- Maintains a secure call contact database
QwikDial integrates with DAKCS’s Beyond Accounts Receivable Management (ARM) suite or any ARM system by virtue of open API support.
Securely hosted and optimized for PCI regulations, QwikDial adds preview dialing to predictive capabilities to maintain compliancy and increase call contacts.
The system enables consumers to make payments online or over the phone without talking to a live representative, instead securely accepting payments via touchtone phone and integrated IVR (interactive voice response).
AR and debtor calls are automatically recorded and stored within the hosted system archive for rapid retrieval.
An integrated Graphical Call Designer allows call campaigns to be visually planned and scripted to meet standards and optimize collection performance.