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RingCX vs 800.com Comparison (2026)
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Good recommendations?
Overview
RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.2
265
5
4
3
2
1
143
73
31
7
11
- Value for money
- Ease of use
- Features
- Customer support
71%
would recommend this app4.7
371
5
4
3
2
1
302
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
“I can handle all the customer incoming calls and monitor conversation history to track customer interaction from one platform.”
Goodwin g.
Customer Relation Manager
“The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call.”
CM
Coral M.
Sales Associate
“I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform.”
LL
Lidia L.
medical assistant
Pros
“The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.”
JP
Justin P.
Owner
“It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.”
JP
Justin P.
Owner
“The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.”
HO
Habeeb O.
CEO
Cons
“The main issue need to be troubleshoot is when on a call sometimes small interruption occurred as reconnecting or called disconnected automatically, may be this happen by slow internet or any bugs.”
Goodwin g.
Customer Relation Manager
“I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message.”
Ryan P.
Speech Language Pathologist
“The only thing I dont like with RingCX is the notifications that we get on the phone app.”
CM
Coral M.
Sales Associate
Cons
“There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.”
LR
Louis R.
Owner
“The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.”
HO
Habeeb O.
CEO
“Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))”
JG
Jeremy G.
Partner
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last review4 days ago
Key features
- Total features111
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Bulk SMS
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- Forecasting
- Generative AI
- Geo-Routing
- IVR
- Inbound Call Center
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- List Management
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- Progressive Dialer
- QR Codes
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Time & Attendance
- Toll-Free Numbers
- Transactional SMS
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Web-based Deployment
- White Label
- Workflow Management
- Workforce Management
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Auto-Dialer
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Bulk SMS
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- Forecasting
- Generative AI
- Geo-Routing
- IVR
- Inbound Call Center
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- List Management
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- Progressive Dialer
- QR Codes
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Time & Attendance
- Toll-Free Numbers
- Transactional SMS
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Web-based Deployment
- White Label
- Workflow Management
- Workforce Management
Integrations
- Total integrations80
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Service Cloud
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- Total integrationsN/A
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Service Cloud
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
