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OpenText Core Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled IT service management solution
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OpenText Core Service Management - 2026 Pricing, Features, Reviews & Alternatives
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OpenText Core Service Management overview
What is OpenText Core Service Management?
Service Manager is an ITSM solution that helps businesses utilize machine learning and artificial intelligence technologies to categorize tickets, identify trends, resolve issues, create knowledge articles, evaluate user surveys, and fulfill requests from within a unified platform. With the built-in self-service portal, users can handle live chats, connect with virtual agents, and utilize search feature to resolve issues.
Service Manager also enables staff members to generate KPI-based reports, handle release management processes, and configure DevOps integrations.
Starting price
Alternatives
with better value for money
OpenText Core Service Management’s user interface
OpenText Core Service Management reviews
Overall rating
4.4
/5
9
Positive reviews
89
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.56/10
5
4
3
2
1
5
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OpenText Core Service Management's features
Features rating:
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OpenText Core Service Management integrations (1)
Top integrations
OpenText Core Service Management support options
Typical customers
Platforms supported
OpenText Core Service Management FAQs
OpenText Core Service Management has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does OpenText Core Service Management support?
OpenText Core Service Management supports the following languages:
English
Q. Does OpenText Core Service Management offer an API?
No, OpenText Core Service Management does not have an API available.