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Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

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Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

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Shopper Approved vs TrueReview Comparison (2026)

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Good recommendations?

Shopper Approved

TrueReview

Overview

Shopper Approved is an eCommerce tool for collecting, managing, and promoting seller ratings, product reviews, video reviews, Q&A, and other social signals on the website and throughout the web to drive traffic, create urgency, and improve conversions.

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

132

115

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

5.0

156

151

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

Pros

“customers with verified purchases, they don’t just allow anybody to post reviews.”

Alyx S.

Owner

“The reviews and the ratings for other companies”

emma b.

recruitment consultant

“I have always been able to connect with a real individual.”

Jackie S.

Self employed

Pros

“I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone.”

Chris C.

Marketing Manager

“We are using True Reviews to collect reviews from our B2C clients.”

Chris C.

Marketing Manager

“TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability.”

Chris C.

Marketing Manager

Cons

“Publishing the reviews for customer’s view requires coding that is not compatible with my platform therefore it’s hard for customers to find the reviews.”

Brooke H.

Owner

“I think it can be annoying that they email you multiple times asking for a review”

Erik S.

Customer care specialist

“I was an early adopter but ashamed to say didn't take advantage of everything they offer until recently.”

Ed S.

Vice President

Cons

“Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party.”

Reza Z.

President

“Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at.”

Gina M.

Office Manager

“One main thing I do not like about True Review is the contract we have to get each customer to sign to be able to send SMS Message Review Links.”

Tania C.

Customer Service