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Smartsupp vs Pure Chat Comparison (2026)

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Smartsupp

Pure Chat

Overview

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

343

245

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.6

337

206

114

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

Pros

“The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product.”

Tsvetanka N.

Co-Owner

“Lack of offline access is the only slight issue that the vendor should fix.”

Clarke C.

Desktop Support Analyst

“I like how the Smartsupp shows me in real time the active customers on my website so I can chat with them and their navigation history.”

Saoussen B.

Front-end-developper

Pros

“Ease of use,it have best features and it is free of cost.”

Nitish P.

developer

“The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness.”

Ulycel M.

Apparel

“Easy to set up, pricing is good compared to other live chat apps.”

Paula T.

Co-Owner

Cons

“On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.”

José E.

Customer Support Agent

“During the period we ran on the free version, we were missing the premium features essential for basic functionality.”

Ladislav P.

CEO

“There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that”

Sourav S.

Senior System Administrator

Cons

“Notification system can be overwhelming and hard to turn off.”

Casey W.

Office Manager

“Sometimes notifications do not go off causing you to miss a chat.”

Parker V.

Customer Service Rep

“It was hard to setup for chat logs to be attached to our CRM , I don't if that's an issue with Pure Chat or on our end .”

Jessica A.

Call Center Customer Service Representative