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Sumsub
5
51
4
17
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Technical and legal solution for all KYC/AML requirements
Table of Contents
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Sumsub - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Sumsub overview
What is Sumsub?
Sumsub is an identity verification platform that provides an all-in-one technical and legal toolkit to cover KYC/AML needs. The platform provides accelerated ID verification, digital fraud detection, and compliance. Sumsub employs top market technologies combined with legal expertise and assistance with financial requirements (FCA, CySec, MAS, FINMA, BAFIN, etc).
Starting price
Alternatives
with better value for money
Pros & Cons
Client Management
Integrations
Product Development
Verification
Document Verification
Customer Support
Sumsub’s user interface
Sumsub pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about Sumsub?
Of course, there might be some inaccuracies in some checks, but they are rare.
Select to learn more
Who uses Sumsub?
Based on 70 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Sumsub's key features
Most critical features, based on insights from Sumsub users:
All Sumsub features
Features rating:
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Sumsub integrations (1)
Integrations rated by users
We looked at 70 user reviews to identify which products are mentioned as Sumsub integrations and how users feel about them.
Integration rating: 5.0 (1)
“Because it allows us to use the "one click joining link" and ensure our data is cohesive”
Zara P.
Marketing Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“CRM and support integration to enable performance reporting”
Saravana S.
Service Delivery Owner
Other top integrations
Sumsub customer support
What do users say about Sumsub customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Sumsub customer support.
A significant portion of users highlight Sumsub's customer support as fast, efficient, and helpful in resolving issues.
Multiple users appreciate the support team's willingness to find solutions and provide agile, effective responses.
A minority of users report slow response times, disorganized communication, and inconsistent answers from the support team.
Support options
Training options
To see what individual users say about Sumsub's customer support, check out the review snippets below.
“The customer service always fast and appropriate in the reply”
adrian s.
Customer service officer
“Overall expiries is positive, we have used S&S for more than 3 years and the level of service provision is growing every year”
Kiryl F.
Product Manager
“The support team, although responsible, looks very disorganized, they give conflictive information, sometimes they don't even answer the question we asked.”
Bruna A.
Product Owner
“Our IT team had difficulties to implement it in the correct way at first, when it shouldn't be the issue.”
Julija T.
CCO
