SympoQ - 2025 Pricing, Features, Reviews & Alternatives

SympoQ is a web-based help desk solution delivered as a software-a-service solution. The essential set of features enables support teams to automate their daily tasks required to provide effective support to their customers.

SympoQ’s robust configuration and customization sections offer the freedom to fulfill the specific requirements of each team without overlong implementation. Among others, you can easily set up the portal appearance, customize submission forms, and email notifications, fine-tune automated workflows, and others.

For support teams, it enables an extended set of features with automation capabilities. The workflow engine provides an automated categorization of incoming requests, assignments, email notification rules, and scheduled actions.

The AI-driven engine provides a ranked list of recommended solutions to each specific request, based on previous similar solutions.

As a pillar of the help desk solution, support ticketing is enabled with built-in action forms required to resolve customer issues: easily reply and close, submit internal comments and notify team members, use canned replies, move tickets between support queues, and others.

Along with the support ticketing enabled within the agent and customer portal, the email-to-ticket utility adds a communication channel. It converts all incoming email messages into support requests or adds them as a conversation to existing tickets.

SympoQ’s live chat combines real-time chat support with self-service features. In addition to using live chat within the customer portal, it can be also enabled as a web widget for website pages. The only required action is to place a simple javascript snippet on any web page. Afterward, the website visitors can start a live chat or submit their requests without the need to visit the customer portal.