Talkees - 2026 Pricing, Features, Reviews & Alternatives

Talkees is an omnichannel AI chatbot platform designed to automate customer support across multiple channels. It consolidates inquiries from web chat, email, SMS, WhatsApp, social media and messaging apps into a single interface. The solution addresses the needs of e-commerce businesses, retail operations and service providers seeking continuous support without additional human resources. The system is especially useful for organisations with high volumes of recurring queries, abandoned shopping carts or requirements for consistent engagement beyond business hours.

The platform features an AI engine tailored to replicate a company’s brand voice and communication style. It delivers live web chat support and executes automated workflows for routine tasks. Collaboration tools include internal notes, team assignment capabilities and a comprehensive preview of active conversations. Self-service is supported through multiple helpdesk portals, each offering articles, guides and videos. Notifications alert teams to new inquiries and reply templates streamline responses to common customer questions.

Advanced functionality includes automated chat segmentation and real time analytics that track metrics such as message volume, response latency, resolution duration and satisfaction indicators. The solution also supports targeted outreach through conversational and SMS campaigns that bypass spam filters. Integration is achieved via a simple one-click connection process that links the chatbot to existing applications and data sources.

The platform scales to meet the needs of organizations of varying size and complexity and provides a unified environment for customer engagement. It offers a centralized interface for monitoring interactions across all channels and reduces operational overhead by automating routine support tasks.