Tikit - 2026 Pricing, Features, Reviews & Alternatives

Tikit is a Microsoft Teams-native IT service management platform designed to integrate with the Microsoft Cloud ecosystem. The platform enables organizations to create, update, resolve, and track tickets directly within Microsoft Teams, allowing support agents to convert any MS Teams message into a ticket with a right-click. The integration extends to Microsoft Entra for single sign-on capabilities and user detail retrieval, as well as Microsoft Intune for direct access to device inventory, enabling support agents to troubleshoot and take immediate action on devices.

The platform leverages artificial intelligence through OpenAI on Azure to power its service catalog, providing conversational self-service capabilities that allow users to resolve common issues independently. The automation of routine inquiries enables IT teams to focus on complex issues and high-value tasks. Tikit also integrates with Power Automate and Logic Apps to streamline critical IT processes such as employee onboarding and offboarding, automating redundant tasks, such as user creation in MS Entra and simplifying MS Azure infrastructure management.

Tikit offers reporting capabilities through integration with MS Power BI and MS Excel, allowing IT teams to build personalized dashboards aligned with organizational key performance indicators and ITIL processes. The platform provides dedicated web portals for both agents and end users, ensuring clear role separation and privacy protection. The agent portal serves as a centralized hub for managing tickets, knowledge base articles, automations, and lifecycles, while the end-user portal offers a streamlined experience for submitting and tracking requests.