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Track-It! vs Milvus Comparison (2026)
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Overview
Track-It! is a <b>help desk software</b> and <b>asset management</b> application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.0
77
5
4
3
2
1
29
29
14
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Agus M.
Application Specialist
Agus M.
Application Specialist
Adam S.
Service Desk Manager
Pros
Not enoughreviews yet
Cons
Nicole W.
Technician I
Renford j.
Senior technical support analyst
Nikki K.
Help Desk Coordiator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features20
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Prioritization
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Ticket Management
- Total features49
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Prioritization
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Ticket Management
Integrations
- Total integrationsN/A
- Total integrations1
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