Zendesk vs Track-It! Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Gabe Gordon

Easy to use/collaborate, track issues

2017-04-12

Very happy working with team to keep track of IT / tech questions.

Pros

Statistics (average amount of time to respond to and resolve an issue); clean interface

Cons

Email notifications can be somewhat confusing; takes a little time to get used to labeling process.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
Read more
Anonymous
(Computer Software company, 11-50 employees)

It has been very helpful to our company

2018-03-27

Pros

We can add internal notes so that we can keep track of it notes pertaining to the tickets

Cons

mmmm nothing that I can think of. goes down at odd times (not that often though) I really don't have anything that i wish was better

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
Read more
Chaz Hager

2013-06-28

That is a problem, now we track it.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
Read more