UJET vs ServiceNow Customer Service Management

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Activity Dashboard

Alerts/Escalation

Archiving & Retention

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Canned Responses

Chat/Messaging

Communication Management

Computer Telephony Integration

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Dashboard

Feedback Management

File Sharing

File Transfer

Forecasting

Geotargeting

Inbound Call Center

Interaction Tracking

Interactive Content

Knowledge Base Management

Knowledge Management

Live Chat

Manual Dialer

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Negative Feedback Management

On-Demand Communications

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Personalization

Phone Key Input

Proactive Chat

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

SSL Security

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Text to Speech

Transcripts/Chat History

Transfers/Routing

Voice Customization

Voice Mail

VoIP

VoIP Connection

Workforce Management

UJET

Web-based

iPad

Android

iPhone

Five9

Talkdesk

NiCE CXone

Basic

Team Leader

Sometimes we are experiencing some glitches or bugs that slowers down our service level

Customer Service Represenative 

What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start

Agent

In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly.

Supervisor

I can easily monitor my agent's auxes, status and even do a call listening real time.

The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent.

It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch.

Member Experience Associate

It manages inbound and outbound calls, I can make both, and it has an intuitive whisper notification for incoming calls.

customer service support

I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.

Customer support

It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide.

Customer service representative

I like its feature where customer can give feedback real time and accurate.

As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product.

SME Mentor Support

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

You can see the time avail and also you can easily change your auxes

Customer Service Representative

specially I am a customer representative it is easy to use  tools in ujet that is why I have a lot of satisfied customer service experienced.

Ujet was helpful when it comes of interacting with customer service

Customer Service Representetative

It is already a year since I started using UJET and so far there is no problem that I experienced.

As a daily UJET user, I highly prefer to use this continuously.

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

call center agent

Ujet is easy to use specially on our daily work.

Customer Service Agent 

Very satisfies with the quality on the programming done for the software, since some options on similar platforms might be bugged, but UJET shows a really bast amount of resources well organized and user friendly so that there is always a way to trace any type of metric for X type of business, options are always endless.

Tech Support Agent

It provides several insights that can help track call information and keep tabs of everything that is going on.

Happiness Manager

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.

Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Customer Service Rep

There's also times you can not answer a call for unknown reasons (it freezes and doesn't allow to you do anything).

It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

I use Ujet through Kustomer and I like how they work together and pull up customers information.

It somehow resets to always being super loud when it rings and when I'm placing a call.

It has the options for breaks, bathroom, meetings, ect.

There were several times when calls would glitch out and you wouldn't know what exactly happened.

I wish that the volume I set on my laptop would stay at the level I set it.

Asesor Sr

Is a very efficent tool to have a register of what you do and the work to do

Care Representative

Sometimes it will make the noise that I chat has come in, but I am unable to see it.

customer service

its slow, it takes time to load and its frustrating

customer service 

sometimes have issues, when we are receiving conversations.

I have done the trouble-shooting methods that have been presented to us.

Customer service representative 

Overall, it is great working with UJET to ensure our customers are satisfied.

Gerente de sucursal

Really easy to use, no need to have a lot of resources.

This product is easy to use and doesn't cause for much explanation.

call center

its easy to use and very detailed in what you are using

One of the good things about Ujet is it is super easy to use!

Call Management

Ease of Use

Customer Support

Bugs and Issues

Status Management

Agent Call Monitoring

User Interface

Features

Reporting

Mid-size Business

Large Enterprises

Small Business

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

ServiceNow CSM enables companies to deliver exceptional customer service, automate and streamline operations to reduce the cost to serve. It enhances agent productivity, reduces response times, and delivers personalized customer experiences, resulting in increased satisfaction and loyalty.

UJET vs ServiceNow Customer Service Management Comparison (2026)

UJET

ServiceNow Customer Service Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives