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Zendesk Suite vs Salesforce Sales Cloud Comparison (2026)
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LiveChat
4.6

LiveAgent
4.7
Good recommendations?

Zendesk Suite
5
2.2K
4
1.3K
3
320
2
66
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Salesforce Sales Cloud
5
10.4K
4
6.5K
3
1.5K
2
269
1
168
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Salesforce Sales Cloud gives you a 360° view of your contacts, pulling in social activity, campaign and communication history, key contacts & deals, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4.1K
5
4
3
2
1
2.2K
1.3K
320
66
54
- Value for money
- Ease of use
- Features
- Customer support
4.4
19K
5
4
3
2
1
10.4K
6.5K
1.5K
269
168
- Value for money
- Ease of use
- Features
- Customer support
Pros
Estrella A.
Software Engineer
Tushar G.
Cloud Engineer
Sonu P.
Systems Analyst
Pros
Swaminathan S.
ERC Sr. Associate

Bruno M.
Sales Executive

darshan k.
Owner
Cons
Maisie T.
Customer Support Specialist
Musawenkosi N.
Technical Support Officer
Yevgeniy K.
Data Analyst
Cons
Marwa S.
Senior Solutions Engineer

RAUL M.
Software support
Isla W.
Sales Operations Manager
- Vendor responds to reviews
- Last review12 days ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features180
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Management
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audience Targeting
- Audit Trail
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Batch Processing
- Bid Management
- Blended Call Center
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- CMDB
- CRM
- CRM Integration
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Order Management
- Channel Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Correlation Analysis
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Feedback Management
- Field Sales Management
- File Sharing
- Filtering
- Financial Management
- For AEC Industry
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Management
- Graphical Data Presentation
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Costing
- Job Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Listing Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Projects
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Predictive Dialer
- Presentation Tools
- Price Optimization
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Catalog
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recommendations
- Recording
- Recurring Issues
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Onboarding & Training
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Total features180
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Management
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audience Targeting
- Audit Trail
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Batch Processing
- Bid Management
- Blended Call Center
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- CMDB
- CRM
- CRM Integration
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Order Management
- Channel Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Correlation Analysis
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Integration
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Feedback Management
- Field Sales Management
- File Sharing
- Filtering
- Financial Management
- For AEC Industry
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Management
- Graphical Data Presentation
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Costing
- Job Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Listing Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Projects
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Predictive Dialer
- Presentation Tools
- Price Optimization
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Catalog
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recommendations
- Recording
- Recurring Issues
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Onboarding & Training
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
Integrations
- Total integrations209
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Birdeye
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClearSlide
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Conga Composer
- Crisp
- Crowdstack Pro
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Docusign
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- GTM Workspace - Powered by ZoomInfo
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- GoTo Meeting
- Gong
- Google Analytics 360
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- HubSpot Marketing Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OutSystems
- Outreach
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Professional Services Cloud
- QuickBooks Online
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Salesloft
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Tableau
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- UserVoice
- Usersnap
- ValueOps
- Veeva CRM
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Webinato
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMAX
- XCALLY
- XTM Transifex
- Yesware
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
- Total integrations32
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Birdeye
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClearSlide
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Conga Composer
- Crisp
- Crowdstack Pro
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Docusign
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Eventbrite
- Evernote Teams
- Expensify
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- GTM Workspace - Powered by ZoomInfo
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- GoTo Meeting
- Gong
- Google Analytics 360
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- HubSpot Marketing Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OutSystems
- Outreach
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Professional Services Cloud
- QuickBooks Online
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Salesloft
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Tableau
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- UserVoice
- Usersnap
- ValueOps
- Veeva CRM
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Webinato
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMAX
- XCALLY
- XTM Transifex
- Yesware
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
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