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Zoho Assist vs Splashtop Comparison (2026)

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Zoho Assist

Splashtop

Overview

Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Splashtop Business Access: A remote solution for professionals & teams. Access work PCs from any device. Features: 90% cost savings, top performance, file transfer, remote print & wake, solid security. Free iOS & Android apps.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

₹

480

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.5K

1.1K

311

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.7

736

583

120

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

Pros

“It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations.”

Jerry L.

Owner

“We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services.”

Hosam K.

Owner

“As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software.”

Sean S.

network manager

Pros

“Super positive. When my outdated SSL VPN device went EOL and I was in need of a way to inexpensively access my office resources when working remotely, I demoed Splashtop and others and Splashtop just worked! ”

Brad S.

COO

“The software can be configured such as one click remote, set message once in machine and many more.”

Wasek T.

IT Support Supervisor

“You'd get the get same canned answers as if you'd be corresponding with a chatbot more or less expecting this level of support.”

Daniel B.

Director - Technical Support and Implementation

Cons

“While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.”

Ulysses C.

Coding Consultant

“Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version.”

Miki L.

Owner

“At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions.”

Narsuri S.

Student

Cons

“It has become difficult to connect to a remote device (you get the circling, formerly hourglass, image going forever until you close the window and try another 2 to 6 times before connecting or giving up depending on the individual). ”

Daniel B.

Director - Technical Support and Implementation

“Even after shelling out several thousands of dollars management has decided to eat their loss and move to another platform as they were facing a revolt by technicians claiming they would go on sick leave rather than having to use the tool.”

Daniel B.

Director - Technical Support and Implementation

“I came into a team that was using a single Parsec account to manage multiple systems which is not a good place to be in. ”