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Zoho Assist vs UltraVNC Comparison (2026)

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Good recommendations?

Zoho Assist logo

Zoho Assist

UltraVNC logo

UltraVNC

Overview

Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT support services, and other operations. With remote frame buffer (RFB) protocol, users view and manage applications, interface, user access, and settings.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

₹

480

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.5K

5

4

3

2

1

1.1K

312

33

8

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.3

44

5

4

3

2

1

24

13

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
66%
would recommend this app

Pros

“We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services.”
HK

Hosam K.

Owner

“As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software.”
SS

Sean S.

network manager

“One of its biggest advantages is its licensing flexibility, allowing us to easily scale the number of licenses up or down based on our current workloads and active projects.”
FP

Fernando P.

CEO

Pros

“The most advantageous feature of this software is that it is free of cost and can be installed as a service allowing systems to be accessible at every reboot.”
Verified reviewer profile picture

Robert R.

Systems Administrator

“UltraVNC sets a static password when deployed.”
Verified reviewer profile picture

Robert R.

Systems Administrator

“This software is Free of cost and provides a wide range of resources.”
MM

Manav M.

Software Developer

Cons

“While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.”
UC

Ulysses C.

Coding Consultant

“Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version.”
Verified reviewer profile picture

Miki L.

Owner

“At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions.”
NS

Narsuri S.

Student

Cons

“Fixed password and limited accessibility makes it an undesirable option for corporate use.”
Verified reviewer profile picture

Robert R.

Systems Administrator

“The usability is not as good as it should be for newbies.”
Verified reviewer profile picture

Gabriele A.

Mental Coach e Trainer

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features70
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts/Notifications
  • Annotations
  • Authentication
  • Availability Indicator
  • Backup and Recovery
  • Billing & Invoicing
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Cross-Platform
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Diagnostics Tools
  • Email Reminders
  • Endpoint Protection
  • File Sharing
  • File Transfer
  • For MSPs
  • HD Audio/Video
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Issue Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple User Accounts
  • On-Demand Recording
  • Problem Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Monitoring
  • Recording
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Troubleshooting
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Video Streaming
  • Total features17
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts/Notifications
  • Annotations
  • Authentication
  • Availability Indicator
  • Backup and Recovery
  • Billing & Invoicing
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Cross-Platform
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Diagnostics Tools
  • Email Reminders
  • Endpoint Protection
  • File Sharing
  • File Transfer
  • For MSPs
  • HD Audio/Video
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Issue Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple User Accounts
  • On-Demand Recording
  • Problem Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Monitoring
  • Recording
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Troubleshooting
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Video Streaming

Integrations

  • Total integrations17
  • Freshdesk
  • Google Workspace
  • JIRA Service Management
  • Jira
  • ManageEngine Endpoint Central
  • ManageEngine Mobile Device Manager Plus
  • ManageEngine ServiceDesk Plus
  • ManageEngine ServiceDesk Plus MSP
  • Microsoft Teams
  • ServiceNow
  • Slack
  • Spiceworks Cloud Help Desk
  • Zendesk Suite
  • Zoho Bookings
  • Zoho Desk
  • Zoho Flow
  • Zoho SalesIQ
  • Total integrationsN/A
  • Freshdesk
  • Google Workspace
  • JIRA Service Management
  • Jira
  • ManageEngine Endpoint Central
  • ManageEngine Mobile Device Manager Plus
  • ManageEngine ServiceDesk Plus
  • ManageEngine ServiceDesk Plus MSP
  • Microsoft Teams
  • ServiceNow
  • Slack
  • Spiceworks Cloud Help Desk
  • Zendesk Suite
  • Zoho Bookings
  • Zoho Desk
  • Zoho Flow
  • Zoho SalesIQ

Alternatives

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