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Zoho Desk vs Odoo Comparison (2026)
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Good recommendations?
Overview
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.
A fully integrated cloud solution to MRP, Quality, Maintenance, and PLM.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
2.2K
5
4
3
2
1
1.3K
765
121
13
8
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.2
1.3K
5
4
3
2
1
703
403
103
38
88
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this appPros
“It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day.”
DM
David M.
Technical Support Engineer
“The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process.”
EÇ
Eren Ç.
Architectural specialist
“I like the ticketing system in Zoho Desk, which allows me to easily track and prioritize client IT problems and keep them organized on one place through email and chat.”
RB
Rian B.
Technical Support Specialist
Pros
“It integrates CRM, sales, accounting, inventory, HR, and project management into a single platform, which reduces the need for multiple software tools.”
Junaid T.
Head of Business and Administration
“Information flows are automated to the extreme: a customer order instantly triggers an inventory update and prepares the corresponding invoice without any duplicate data entry.”
HH
Heather H.
Marketing and Communications Executive
“I required something that could provide student contacts, course billing and some minimal sales management without the sophistication of the enterprise package.”
BK
Blerta K.
Language Instructor
Cons
“Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error.”
Mustafa A.
Director
“When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices”
DT
Daniel T.
IT Engineer
“There are also quite a few features missing from their reporting and analytics, as well as leaving much to be desired in how notifications are disbursed”
Greg R.
Customer Success Manager
Cons
“After disputing the fee, our database access was shut down/restricted, forcing us into an extremely difficult position operationally. After the database was restored, we began having issues with our email-fetch services and incoming emails were no longer properly entering the system.”
Brian B.
President
“I had to invest a massive amount of time configuring the tool so that it aligned precisely with my specific business processes, and I have sometimes encountered frustrating bugs after major system updates.”
PK
Patrick K.
Vice President at JPK and Associates, Inc.
“Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times.”
hd
hana d.
CEO
- Vendor responds to reviews
- Last review25 days ago
- Vendor responds to reviews
- Last review9 days ago
Key features
- Total features166
- 360 Degree Feedback
- @mentions
- ACH Payment Processing
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Aging Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendee Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Automatic Call Distribution
- Autoresponders
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Bar Chart
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Communications
- Batch Processing
- Benefits Management
- Bid Management
- Bill of Material Analysis
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Buy Side (Suppliers)
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Campaign Management
- Cancellation Management
- Canned Responses
- Capacity Planning
- Case Management
- Cash Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check Writing
- Check-in/Check-out
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compensation Management
- Completion Tracking
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Custom Development
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Debugging
- Decision Support
- Delivery Management
- Delivery Tracking
- Demand Forecasting
- Deployment Management
- Design Management
- Digital Signature
- Discount Management
- Discussions/Forums
- Dispatch Management
- Distribution Management
- Document Coding & Control
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Duplicate Payment Alert
- EDI
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Enrollments/Onboarding
- Enterprise Asset Management
- Equipment Maintenance
- Equipment Tracking
- Event Scheduling
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- Feedback Management
- File Sharing
- Financial Management
- Financial Reporting
- Fixed Asset Management
- Fleet Management
- Food Traceability
- For Insurance Industry
- For Metal Fabrication
- For Restaurants
- For Retail
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Management
- Full Text Search
- Fund Accounting
- GPS
- Gamification
- Gantt/Timeline View
- General Ledger
- Gift Card Management
- Graphical User Interface
- HR Management
- Help Desk Management
- Historical Reporting
- Hourly Billing
- IVR
- Idea Management
- Import/Export Management
- Inbound Call Center
- Inbox Management
- Income & Balance Sheet
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Item Management
- Job Management
- Kanban Board
- Kitting
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features180
- 360 Degree Feedback
- @mentions
- ACH Payment Processing
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Aging Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendee Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Automatic Call Distribution
- Autoresponders
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Bar Chart
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Communications
- Batch Processing
- Benefits Management
- Bid Management
- Bill of Material Analysis
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Buy Side (Suppliers)
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Campaign Management
- Cancellation Management
- Canned Responses
- Capacity Planning
- Case Management
- Cash Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check Writing
- Check-in/Check-out
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compensation Management
- Completion Tracking
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Custom Development
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Debugging
- Decision Support
- Delivery Management
- Delivery Tracking
- Demand Forecasting
- Deployment Management
- Design Management
- Digital Signature
- Discount Management
- Discussions/Forums
- Dispatch Management
- Distribution Management
- Document Coding & Control
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Duplicate Payment Alert
- EDI
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Enrollments/Onboarding
- Enterprise Asset Management
- Equipment Maintenance
- Equipment Tracking
- Event Scheduling
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- Feedback Management
- File Sharing
- Financial Management
- Financial Reporting
- Fixed Asset Management
- Fleet Management
- Food Traceability
- For Insurance Industry
- For Metal Fabrication
- For Restaurants
- For Retail
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Management
- Full Text Search
- Fund Accounting
- GPS
- Gamification
- Gantt/Timeline View
- General Ledger
- Gift Card Management
- Graphical User Interface
- HR Management
- Help Desk Management
- Historical Reporting
- Hourly Billing
- IVR
- Idea Management
- Import/Export Management
- Inbound Call Center
- Inbox Management
- Income & Balance Sheet
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Item Management
- Job Management
- Kanban Board
- Kitting
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations83
- 3CX
- Action1
- Adobe Commerce
- Adyen
- Agentic AI
- Aircall
- Amazon Connect
- Bigin by Zoho CRM
- Botpress
- CallGear
- ChatGPT
- Chatbase
- Claude
- Claude Code
- ClickUp
- Contaque
- Delphi AI
- Discord
- FedEx Ship Manager
- GitLab
- Gmail
- Google Authenticator
- Google Docs
- Google Translate
- Google Workspace
- Gupshup
- HubSpot Marketing Hub
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Joomla
- Jotform
- JustCall
- Keka
- Linear
- Lovable
- Meta for Business
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- PA Server Monitor
- PayPal
- Permit To Work
- Pipedrive
- QuickBooks Online
- Rezdy
- RingCentral Contact Center
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Service Fusion
- Shopify
- Shopify Plus
- Stripe
- TickTick
- Tidy
- Trello
- Twilio
- WhatsApp API
- Wix
- WooCommerce
- WordPress.org
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- authorize.net
- n8n embed
- sipgate
- Total integrations14
- 3CX
- Action1
- Adobe Commerce
- Adyen
- Agentic AI
- Aircall
- Amazon Connect
- Bigin by Zoho CRM
- Botpress
- CallGear
- ChatGPT
- Chatbase
- Claude
- Claude Code
- ClickUp
- Contaque
- Delphi AI
- Discord
- FedEx Ship Manager
- GitLab
- Gmail
- Google Authenticator
- Google Docs
- Google Translate
- Google Workspace
- Gupshup
- HubSpot Marketing Hub
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Joomla
- Jotform
- JustCall
- Keka
- Linear
- Lovable
- Meta for Business
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- PA Server Monitor
- PayPal
- Permit To Work
- Pipedrive
- QuickBooks Online
- Rezdy
- RingCentral Contact Center
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Service Fusion
- Shopify
- Shopify Plus
- Stripe
- TickTick
- Tidy
- Trello
- Twilio
- WhatsApp API
- Wix
- WooCommerce
- WordPress.org
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- authorize.net
- n8n embed
- sipgate
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