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Zoho Desk vs LiveAgent Comparison (2026)
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Good recommendations?
Overview
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
2.2K
5
4
3
2
1
1.3K
765
121
13
8
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“The software provides helpful features for ticket management, reporting, and improving overall team productivity. Although occasional bugs or technical issues may occur, regular updates and improvements help enhance performance and service efficiency.”
MZ
Muhammad Z.
Talent Acquisition Officer
“It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day.”
DM
David M.
Technical Support Engineer
“The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process.”
EÇ
Eren Ç.
Architectural specialist
Pros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Cons
“Some users can also experience occasional bugs, delayed notifications, or limited customization in certain areas, which can affect support efficiency.”
MZ
Muhammad Z.
Talent Acquisition Officer
“Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error.”
Mustafa A.
Director
“When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices”
DT
Daniel T.
IT Engineer
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features166
- @mentions
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Decision Support
- Discussions/Forums
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Insurance Industry
- For Small Businesses
- For Startups
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Internationalization
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Lead Management
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
- Total features180
- @mentions
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Decision Support
- Discussions/Forums
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Insurance Industry
- For Small Businesses
- For Startups
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Internationalization
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Lead Management
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations74
- 3CX
- AWeber
- Action1
- ActiveCampaign
- Adobe Commerce
- Aircall
- Amazon Connect
- BigCommerce
- Bigin by Zoho CRM
- Botpress
- CallGear
- ChargeDesk
- Chatbase
- Claude
- Claude Code
- ClickUp
- Delphi AI
- Discord
- FlowHunt
- GetResponse
- GitHub
- Google Authenticator
- Google Workspace
- Gupshup
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Keka
- Klaviyo
- Linear
- Lovable
- Microsoft 365
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Nicereply
- PA Server Monitor
- Permit To Work
- Pipedrive
- PrestaShop
- QuickBooks Online
- Rezdy
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Salesflare
- Salesforce Sales Cloud
- Service Fusion
- Shopify
- Shopify Plus
- Slack
- Telegram
- TickTick
- Tidy
- Trello
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- sipgate
- Total integrations30
- 3CX
- AWeber
- Action1
- ActiveCampaign
- Adobe Commerce
- Aircall
- Amazon Connect
- BigCommerce
- Bigin by Zoho CRM
- Botpress
- CallGear
- ChargeDesk
- Chatbase
- Claude
- Claude Code
- ClickUp
- Delphi AI
- Discord
- FlowHunt
- GetResponse
- GitHub
- Google Authenticator
- Google Workspace
- Gupshup
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Keka
- Klaviyo
- Linear
- Lovable
- Microsoft 365
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Nicereply
- PA Server Monitor
- Permit To Work
- Pipedrive
- PrestaShop
- QuickBooks Online
- Rezdy
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Salesflare
- Salesforce Sales Cloud
- Service Fusion
- Shopify
- Shopify Plus
- Slack
- Telegram
- TickTick
- Tidy
- Trello
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- sipgate
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