Odoo  vs HubSpot CRM

QuickBooks Online

QuickBooks Enterprise

NetSuite

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Technical Assistant

Customer support could be a bit slow at times, especially if you’re on one of the lower-tier plans, which is frustrating when you need help quickly.

Manging Dir.

Modularity and great customer service when getting stuck.

Marketing Head

Customer service support is prompt and very helpful to solve my issues.

Odoo Accounting helps you to manage your daily accounting easily and have a global view of the state of your business. Features include: bank synchronization, automatic invoices, recurring billing management, reconciliations, and more.

360 Degree Feedback

Access Controls/Permissions

Accounting

Accounting Integration

Accounts Payable

Accounts Receivable

ACH Payment Processing

Activity Dashboard

Activity Tracking

Agile Methodologies

Aging Tracking

Alerts/Escalation

Alerts/Notifications

Applicant Tracking

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Attendee Management

Audit Management

Audit Trail

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Billing

Autoresponders

Backorder Management

Bank Reconciliation

Bar Chart

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Batch Processing

Benefits Management

Bid Management

Billing & Invoicing

Billing Portal

Bill of Material Analysis

Bills of Material

BOM Creation

Budgeting/Forecasting

Budget Management

Buy Side (Suppliers)

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Management

Cancellation Management

Capacity Planning

Cash Management

Catalog Management

Change Management

Check-in/Check-out

Check Writing

Client Management

Client Portal

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Compatibility Testing

Compensation Management

Completion Tracking

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Content Management

Contingency Billing

Contract Drafting

Contract/License Management

Cost-to-Completion Tracking

Cost Tracking

Credit Card Processing

Custom Development

Customer Database

Customer History

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Templates

Dashboard

Data Extraction

Data Import/Export

Data Modeling

Data Synchronization

Data Visualization

Debugging

Delivery Management

Delivery Tracking

Demand Forecasting

Deployment Management

Design Management

Digital Signature

Discount Management

Reviews for Odoo come from a wide variety of industries, including information technology and services (12% of reviewers), computer software (8%), and retail (5%). The most frequent use case for Odoo cited by reviewers is CRM (36% of reviewers).

Users and use cases

Reviewers appreciate Odoo’s free Community edition and modular pricing, which they say offer value and flexibility for small businesses. However, some users report escalating costs, complex pricing, and high fees for customization and support.

Value for money

Odoo is a CRM solution offering key features such as billing and invoicing, task management, inventory management, and sales pipeline management, among others.

Open Source

Odoo 

Web-based

Windows

iPad

Android

Linux

iPhone

Zoho CRM

ERPNext

Zoho One

Dynamics 365

SAP S/4HANA Cloud

SAP Business One

Salesforce Sales Cloud

Sage Intacct

HubSpot CRM

Sage 50 Accounting

Acumatica Cloud ERP

Zoho Desk

Bitrix24

WordPress

SAP Concur

Standard

Custom

Challenging updates and upgrades

Keep in mind that too many modules with customizations and integrations can be harder to test for version upgrades.

75% of reviewers feel negative about Odoo’s updates and upgrades. Users report that upgrading to new versions is often complex, time-consuming, and may break customizations or integrations. Reviewers say frequent updates can introduce new bugs and require significant technical expertise to manage. Some users mention that forced upgrades in SaaS environments can disrupt operations, while others find the lack of backward compatibility and insufficient documentation around updates frustrating. Many feel the process is costly and operationally risky, especially for businesses with heavy customizations.

Payment and billing frustrations

We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users.

74% of reviewers feel negative about Odoo’s payment and billing processes. Users indicate issues with unexpected charges, complicated subscription management, and lack of transparency in billing. Reviewers report difficulties with payment gateway integrations, extra fees for additional usage, and challenges accessing support without paying for premium service. Some users feel misled about costs and express frustration over strict refund policies and account deactivations for payment disputes. Many mention that implementing and maintaining the system can become expensive, especially for small businesses.

Slow and ineffective email support

The response time for service issues is too much

Director

They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company.

59% of reviewers feel negative about Odoo’s email response and support. Users say support tickets often take days or weeks to receive a reply, leading to prolonged resolution times. Reviewers mention difficulty getting clear answers or escalation for urgent issues, and some feel customer service is unresponsive or redirects them without solving problems. Many users express frustration over the lack of phone support and the need for multiple follow-ups to get attention. Delays in support can significantly impact business operations.

Insufficient support documentation

Managing Director

As soon as I started giving him negative feedback on my initial experience (documentation was COMPLETELY out of date - Support had to send me a totally different workflow to get basic task of connecting bank accounts set up) and the fact that I was concerned what else might be out of date...he flippantly said that their docs are often outdated and that's just how it is....then HUNG UP on me mid-sentence (if line disconnected, I'd assume he'd call me back - but never did).

University average technician

Sometimes the documentation can be less detailed for certain specific functionalities making it difficult to customize or troubleshoot without outside help.

46% of reviewers feel negative about Odoo’s support documentation. Users report that official guides and manuals are often outdated, incomplete, or lack detail for specific features. Reviewers say this makes troubleshooting and customization difficult, especially for new users or those without technical backgrounds. Some users mention the need to rely on community forums or third-party consultants for help. Many feel the lack of clear, accessible documentation slows down implementation and increases dependence on external support, which can be costly and time-consuming.

Persistent bugs and reliability issues

Senior Director Of Digital Marketing

Its platform sometimes presents certain Bugs and lags which causes the work to be delayed, it still needs better optimization. Although it has an open source community, it still lacks a section of tutorials and proper guides for users.

73% of reviewers feel negative about Odoo’s bugs and system issues. Users report frequent errors, glitches, and malfunctions that disrupt workflows and require technical intervention. Reviewers mention that bugs often appear after updates, and fixing them can be slow or require developer assistance. Some users say error messages are unclear, making troubleshooting difficult. Many feel that these reliability problems undermine confidence in the platform, especially for businesses without dedicated IT resources. Users also highlight challenges with third-party modules causing additional instability.

Comprehensive ERP platform

Product Owner

Odoo provides a flexible, scalable, and cost-effective ERP solution that suits a wide range of business needs.

IT Administrator

Odoo is an open source ERP system, so it is easy to customize according to your needs, provides many pre-installed modules that are very useful and easy to handle and can be used in all types of companies from small to large corporations.  

95% of reviewers feel positive about Odoo’s ERP capabilities. Users think the platform unifies business processes like CRM, sales, inventory, accounting, and HR into a single, user-friendly system. Reviewers appreciate the modular approach, allowing businesses to scale and customize as needed. They say it’s cost-effective compared to other ERPs and suitable for companies of all sizes. Some users find the interface intuitive and easy to navigate, while others highlight the wide range of pre-installed modules and the ability to manage everything from one place, reducing the need for multiple software tools.

Open source customization

The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable.

93% of reviewers feel positive about Odoo’s open source nature. Users say having access to the source code enables deep customization and flexibility, making it easier to tailor the platform to specific business needs. Reviewers appreciate the cost savings from the free community edition and the large, active community that provides support and new modules. They find the open-source model increases security and ownership, allowing businesses to control their implementation and avoid vendor lock-in. Many users value the ability to add or modify features without relying on proprietary restrictions.

Highly adaptable system

President

The flexibility of the modules and ability to build custom workflows is one of its strongest features.

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

90% of reviewers feel positive about Odoo’s flexibility. Users indicate the platform’s modular design and customizable workflows let them adapt the system to diverse business requirements. Reviewers appreciate being able to tailor processes, integrate with other software, and adjust modules to fit unique operational needs. They say this adaptability is crucial for businesses experiencing growth or changing market conditions. Some users highlight the ease of configuring the platform for different industries and company sizes, while others value the ability to make adjustments without extensive technical expertise.

Integrated inventory management

Audit Staff

Being part of audit team, this software really helps in identifying details of purchase order and inventory tracking. As we checked every details of materials, we need some details and information that will help us in auditing so Odoo really helps us in identifying data that will give us clues and information that part of invistigation.  

85% of reviewers feel positive about Odoo’s inventory management. Users say the platform centralizes inventory tracking, purchasing, and stock control, which helps reduce errors and streamline operations. Reviewers appreciate the integration with other modules like sales and accounting, allowing for real-time updates and better decision-making. They find features like bulk import, multi-location tracking, and synchronization with e-commerce platforms valuable for efficient management. Some users mention the ease of managing complex inventory needs and the cost savings from not needing separate systems.

Streamlined process automation

HR Supervisor

businesses can customize and configure the system to suit their specific requirements, Its intuitive user interface and automation of business processes make it a popular choice for companies seeking an all-in-one solution.

network engineer

Thanks to Odoo, I save time by avoiding manual tasks and automating processes, which allows me to focus on higher value-added tasks.

86% of reviewers feel positive about Odoo’s process automation features. Users report that automating workflows for tasks like sales, HR, inventory, and manufacturing saves significant time and reduces manual errors. Reviewers find the system’s integration of multiple business functions allows for smoother operations and better visibility. They say automation enables employees to focus on higher-value tasks and improves overall productivity. Some users highlight the ease of customizing automated processes and the benefit of having everything managed within a single platform.

Lead Designer

Odoo’s biggest strength is its modular design...you can pick and choose what apps you need (CRM, inventory, accounting, project management, e-commerce, HR, etc.) and grow by adding more later.

Chief Product Officer and Co-Founder

I can access this system with my cell phone while sitting at the dentist office waiting. As we continue to expand into various countries and subsequently multiple currency accounts, odoo can manage them all. Since we transitioned away from quickbooks, the audit trail is much cleaner and the auditors can simply go through their process.

Head of Business and Administration

It integrates CRM, sales, accounting, inventory, HR, and project management into a single platform, which reduces the need for multiple software tools.

System Admin

It is an all-in-one suite that eliminates the need for multiple, disconnected software systems by centralising functions like CRM, sales, and accounting.

After disputing the fee, our database access was shut down/restricted, forcing us into an extremely difficult position operationally. After the database was restored, we began having issues with our email-fetch services and incoming emails were no longer properly entering the system.

Omni Associate

Odoo also automates many stuffs such as invoicing, workflow approvals and follow ups which saves a lot of time.

Language Instructor

I required something that could provide student contacts, course billing and some minimal sales management without the sophistication of the enterprise package.

Vice President at JPK and Associates, Inc.

I had to invest a massive amount of time configuring the tool so that it aligned precisely with my specific business processes, and I have sometimes encountered frustrating bugs after major system updates.

Odoo vs HubSpot CRM Comparison (2026)

Odoo

HubSpot CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives