0

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Call Center
Page 12

Call Center Software with Call Routing (2026) - Page 12

Last updated: April 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

1 filter applied

Features

Mobile Access(120)

Call Recording(276)

Real-Time Notifications(92)

Alerts/Notifications(164)

Support Ticket Management(62)

Call Routing

Integrated with

Salesforce Sales Cloud(64)

WordPress(18)

Shopify(32)

Jira(11)

Microsoft 365(12)

Pricing model

Free(61)

Open Source(11)

Free Trial(177)

One Time License(7)

Subscription(231)

Devices supported

Mac(142)

iPad(93)

Android(118)

Linux(119)

Web-based(292)

iPhone(112)

Windows(181)

Organization types

Small Business(280)

Non Profit(144)

Large Enterprises(262)

Public Administrations(144)

Freelancers(113)

Mid Size Business(275)

User rating

All Reviews

& up

(232)

& up

(249)

& up

(249)

294 software options

Sort by

Sponsored

DCDial

(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered

CalLite CRM

(0)

CRM software for managing marketing activities

CalLite CRM helps businesses manage various sales-related activities such as outbound (telemarketing, teleselling), inbound/help desk, uploading practices, contracts, PDA, pyramid/multilevel sales networks, appointment making, surveys/data collection, multi-channel messaging (outgoing and incoming), reporting, and business intelligence.

Read more about CalLite CRM

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Read more about etrack1

Users also considered

PBXware

(0)

A UCaaS Platform for Telecom Service Providers

The Bicom Platform is a comprehensive, flexible, white label Unified Communications & Collaboration suite. Including UCaaS, Contact Center as a Service, omnichannel, hybrid meetings, mobile UC, geo-redundancy, UC virtualization, and more, the Bicom Platform supports your business as it grows.

Read more about PBXware

Users also considered

Antelope Systems

(0)

Customer relationship management (CRM) solution for brokers

Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

Read more about Antelope Systems

Users also considered

CT-MAX

(0)

Computer telephony integration solution for call centers

CT-MAX is a computer telephony integration (CTI) solution for call centers that helps manage customer service operations via call control and monitoring, interactive voice response (IVR), and automatic call distribution (ACD).

Read more about CT-MAX

Users also considered

Nvoip

(0)

Connecting businesses and customers.

Nvoip is a communication platform that helps businesses communicate better with their customers.

Read more about Nvoip

Users also considered

DialLink

(0)

The Best Phone System for Small Businesses

DialLink provides SMBs and startups with a business phone system that combines AI voice agents, advanced call handling, and business messaging to automate routine interactions and project a professional image, without the cost or complexity of enterprise tools.

Read more about DialLink

Users also considered

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Call Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions.

Read more about GoContact

Users also considered

Belsmart

(0)

Cloud based omni-channel contact center software

Contact Center Software is a comprehensive platform that enables businesses to streamline their customer support operations. It offers flexible deployment options, including cloud-based and hybrid solutions, and seamless integrations with popular CRM systems. The software provides a range of features, such as multi-channel communication capabilities, predictive dialing, and real-time analytics, to help organizations enhance their customer experience and boost agent productivity.

Read more about Belsmart

Users also considered

Chronicall

(0)

Cloud-based call centre management solution

Chronicall is a cloud-based solution that assists businesses with call queuing, skills-based routing, live agent call recording, and interactive voice response. Key features include standard and custom reports, real-time wallboards, scorecards, evaluations, and a central repository.

Read more about Chronicall

Users also considered

Cordless

(0)

Improve phone support for your customers and your agents

Modern telephony for customer support teams.

Ready to use in minutes.

Improve phone support for your customers and your agents.

Read more about Cordless

Users also considered

CINNOX

(0)

Humanising connections for better business

CINNOX is a total experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

Read more about CINNOX

Users also considered

Voice Solution

(0)

We simplify enterprise communication platform

Voice Solution is a cloud-based telephony solution that helps improve enterprises' communication systems to connect with customers at scale via a multi-channel platform.

Read more about Voice Solution

Users also considered

Vaani

(0)

Customized Solutions Providing Seamless Customer Experience

SaaS solution VAANI is an advanced omnichannel solution to simplify the contact center solution that delivers a seamless customer experience. It provides all integrations of popular CRMs and ERPs that helps to provide exceptional CX and improved sales engagement.

Read more about Vaani

Users also considered

Fusion Connect CCaaS

(0)

Contact Center as a Service for customer communication

Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.

Read more about Fusion Connect CCaaS

Users also considered

KingAsterisk Call Center Dialer

(0)

Contact center and VICIDIAL software

KingAsterisk Contact Center Software provides comprehensive cloud-based solutions designed for enhanced customer interactions across multiple communication channels.

Read more about KingAsterisk Call Center Dialer

Users also considered

Personalized Agent Intelligent Routing (PAIR)

(0)

AI-enabled automated call routing software

PAIR Conversations is an automated call routing solution that uses emotion AI and voice data to match customers with the best-suited agents for specific calls. The system leverages behavioral signal processing and NLP algorithms to create optimal customer-agent pairings based on natural human affinity and rapport. This technology helps organizations improve call outcomes, reduce handling time, and enhance customer satisfaction across sales, support, and collection interactions.

Read more about Personalized Agent Intelligent Routing (PAIR)

Users also considered

Wiserep

(0)

Enterprise AI call center automation

Wiserep is call center software that enables multilingual conversations with analytics and integration capabilities.

Read more about Wiserep

Users also considered

page 12 of 12

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us We're hiring!News Legal Privacy Policy Vulnerability Disclosure Program

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.