Verascape Pricing, Features, Reviews & Comparison of Alternatives

Verascape

Customer service and order tracking solution for businesses

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Verascape overview

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

The Verascape platform helps administrators identify customers, find their order information, communicate the order status, and provide them with line item details. It allows users to resolve customer queries including benefits status, renewal date, renewal processing, claims submission, claims status, and dispositions, whilst also providing features to help customers locate this information themselves using self service tools. Customers can access backorder information and receive alternative product details via voice and digital channels. Plus, the solution manages collateral requests and provides customer product data, catalogs, warranty documents, and more.

Verascape includes an intelligent call routing module which uses predictive algorithms to determine the customer status and purchase history, helping managers analyze data points to set up call-routing workflows. It enables agents to access the credit profiles of customers in real-time and identify cross-selling opportunities. The system is suitable for businesses in sectors such as retail, financial services, hospitality, professional services, travel, transportation, utilities, and more.
www.verascape.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Self Service as a Service

Verascape reviews

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Verascape pricing

Pricing options
Free trial
Subscription
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Contact Verascape for pricing details

Verascape features

API
Activity Dashboard
Knowledge Base Management
Surveys & Feedback

Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Additional information for Verascape

Key features of Verascape

  • Account Payment System
  • Advanced Audio Playback
  • Automated Routing
  • Automatic Message Retrieval
  • Call Center
  • Call Logging
  • Computer Telephony
  • Customer Engagement Center
  • Dial in Computer Control
  • Digital Line Support
  • Employee Directory Access
  • Help Desk
  • Inbound Call Center
  • Interactive Voice Response
  • Knowledge Base
  • Known Issue Management
  • Line Transfer
  • Live Chat
  • Multi-Line Support
  • Multiple Scripts
  • Outbound Call Center
  • Outside Party Line Transfer
  • Phone Key Input
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Support Ticketing
  • Supports Caller ID
  • Supports TDD / TTY
  • Voice Customization
  • XML Data Pull
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