Verascape Pricing, Features, Reviews & Alternatives

Verascape

Customer service and order tracking solution for businesses

  0 reviews

Verascape overview

What is Verascape?

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

The Verascape platform helps administrators identify customers, find their order information, communicate the order status, and provide them with line item details. It allows users to resolve customer queries including benefits status, renewal date, renewal processing, claims submission, claims status, and dispositions, whilst also providing features to help customers locate this information themselves using self service tools. Customers can access backorder information and receive alternative product details via voice and digital channels. Plus, the solution manages collateral requests and provides customer product data, catalogs, warranty documents, and more.

Verascape includes an intelligent call routing module which uses predictive algorithms to determine the customer status and purchase history, helping managers analyze data points to set up call-routing workflows. It enables agents to access the credit profiles of customers in real-time and identify cross-selling opportunities. The system is suitable for businesses in sectors such as retail, financial services, hospitality, professional services, travel, transportation, utilities, and more.
www.verascape.com

Pricing

Starting from
$0.40
Pricing options
Free
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Self Service as a Service

Verascape reviews

There are currently no reviews of Verascape.
 

Verascape pricing

Starting from
$0.40
Pricing options
Free
Free trial
View Pricing Plans

Contact Verascape for pricing details

Verascape features

API
Activity Dashboard
Alerts / Escalation
Call Center Management
Knowledge Base Management
Live Chat
Self Service Portal
Support Ticket Management
Surveys & Feedback

Alerts/Notifications (160 other apps)
Chat/Messaging (236 other apps)
Customizable Branding (213 other apps)
Email Management (152 other apps)
Mobile Access (139 other apps)
Monitoring (139 other apps)
Multi-Channel Communication (191 other apps)
Real-Time Chat (142 other apps)
Reporting & Statistics (184 other apps)
Reporting/Analytics (270 other apps)
Third Party Integrations (220 other apps)

Videos and tutorials