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Customer Support Software - Page 17

Last updated: October 2026

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451 software options

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Elba logo

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Laivly logo

Conversational AI platform for Contact Centers

Laivly’s platform, Sidd enabled you to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction.

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Kundo logo

Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

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DRUID logo

Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

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Floatbot logo

AI Agent Platform for Enterprises and Contact Center

Floatbot is a cloud-based conversational AI platform helping insurance carriers and fintechs enhance digital sales, automate inbound and outbound calls, and streamline customer support processes.

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Drift logo

Cloud-based AI chat platform for B2B sales teams

Drift is a cloud-based AI chat agent platform for B2B sales and marketing teams that identifies high-intent visitors, automates lead.

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ClearFeed logo

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

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Messagio logo

AI-powered unified customer messaging platform

Messagio is a unified messaging platform consolidating communication across ten channels, including live chat, WhatsApp, Telegram, Facebook Messenger, Instagram, email, Viber, and voice AI, into one dashboard. Its AI assistant, Melina, classifies messages by intent, detects sentiment, and provides automated responses. Features include smart routing, e-commerce integrations for Magento and WooCommerce, and team collaboration tools with role-based access.

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Kav logo

Answers from your own systems, not from a FAQ

Customer-facing AI assistant that reads real answers from your own business systems, with no code and human hand-off.

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Verascape logo

Customer service and order tracking solution for businesses

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

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Hay logo

AI customer support automation platform

Hay.chat is source-available AI support automation that resolves tickets by executing real actions across your e-commerce and helpdesk tools. It processes refunds, tracks orders, updates addresses, and resets passwords inside the conversation without needing escalation.

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OneTone.ai logo

AI tool for customer support and QA management

OneTone.ai replaces manual supervision (reviewing, improving, feed-back…) of customer support agents with an automated AI solution.

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Chat360 logo

Cloud-based conversational AI chatbot for businesses.

Chat360 is a conversational AI platform that enables enterprises to enhance customer engagement and support across multiple channels. The solution provides a no-code chatbot builder that allows businesses to create engaging chatbots without any coding expertise. Enterprises can connect with customers on their preferred channels including WhatsApp, Facebook Messenger, Instagram DMs, and websites.

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