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Help Desk
Page 7

Help Desk Software with Collaboration Tools (2026) - Page 7

Last updated: April 2026

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Features

Support Ticket Management(137)

Reporting/Analytics(156)

Real-Time Notifications(126)

Email Management(136)

Alerts/Escalation(145)

Collaboration Tools

Integrated with

Microsoft Teams(42)

Microsoft 365(35)

Google Workspace(18)

Microsoft Outlook(35)

3CX(8)

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Free(48)

Open Source(9)

Free Trial(143)

One Time License(2)

Subscription(157)

Devices supported

Mac(96)

iPad(90)

Android(97)

Linux(80)

Web-based(169)

iPhone(94)

Windows(117)

Organization types

Small Business(160)

Non Profit(122)

Large Enterprises(159)

Public Administrations(88)

Freelancers(78)

Mid Size Business(157)

User rating

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169 software options

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Naofix

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communication, automated ticket qualification worthy of superior intelligence, and crystal-clear metrics, your agents can tackle customer issues with the speed of a hero.

Read more about Naofix

Users also considered

Artologik HelpDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help desk and ticketing software

Artologik HelpDesk is a ticketing system designed to enhance customer support and strengthen client relations. The system's flexibility allows organizations to customize the workflow to match their unique needs and scale the system as requirements evolve.

Read more about Artologik HelpDesk

Users also considered

DevRev

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

DevRev OneCRM, purpose-built for technology companies

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

Read more about DevRev

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered

Atomicwork

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based agentic service management platform

Atomicwork is an agentic service management platform helping IT teams automate workflows for better digital workplace experiences.

Read more about Atomicwork

Users also considered

Resolve

(0)

Never Touch Another Ticket

Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.

Read more about Resolve

Users also considered

CallVU

(0)

Digital call experience platform for call centers

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

Read more about CallVU

Users also considered

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

Read more about SOGEDES.X

Users also considered

T-HelpDesk

(0)

Advanced ticketing system

T-HelpDesk offers functionalities of a service desk, helpdesk, IT ticketing, and asset management in a single environment.

Read more about T-HelpDesk

Users also considered

Infraon Helpdesk

(0)

Cloud-based helpdesk and customer success software

Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.

Read more about Infraon Helpdesk

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

ReplyDesk

(0)

Cloud-based help desk software

ReplyDesk is a comprehensive ecommerce helpdesk platform designed to simplify customer service for online sellers by bringing support tickets from all their communication channels together into one inbox.

Read more about ReplyDesk

Users also considered

Issuebear

(0)

Cloud-based help desk software for businesses

Issuebear is a cloud-based help desk solution for B2B support. Key features include shared inbox, ticket management, client management, knowledge base, automation, reporting and more.

Read more about Issuebear

Users also considered

Jack Project

(0)

Project management solution

Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.

Read more about Jack Project

Users also considered

HelpLane

(0)

AI powered unified customer support platform

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

Read more about HelpLane

Users also considered

Diadyn

(0)

Business management application

Diadyn Helpdesk manages tickets, offers support, and integrates with Diadyn apps for efficient issue resolution. It centralizes customer inquiries, streamlines workflows, and provides real-time tracking, ensuring fast responses, enhanced customer satisfaction, and smooth operations across all teams.

Read more about Diadyn

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

Multi-channel customer service software fully powered by artificial intelligence.

Read more about ThinkOwl

Users also considered

CloudOffix

(0)

Cloud-based Customer Based Business Management Platform

CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization features, having access to all the natively integrated apps through one screen.

Read more about CloudOffix

Users also considered

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