TIKTING - 2025 Pricing, Features, Reviews & Alternatives

The main benefits of TIKTING Help Desk and Change Management are as follows.

1. Produce an organized workflow with the documented evidence and automate the repetitive tasks.

2. Identify shortcomings in the organization e.g. under / over-resourced problems and plan necessary actions to save the operational costs.

3. Systematically handle all the tasks and change requests within an organization.

------------- How it works ---------------

TIKTING integrates with the company's mail server, automatically create support tickets and provides tons of features to enforces the deadlines for the tasks based on sensitivity and severity of the request email based on the defined criteria.

It facilitates to split the requst ticket into assignable sub-tasks to other team members for a group effort.

It keeps record for all the steps, events, actions and work logs of any request and provide comprehensive reporting.

------------- Flexibility ---------------

It can be used as a SaaS (software as a service) or can be installed in your On-Prem / Cloud based existing IT infrastructure.

It is fully customizable in functionality, usability and provides customizability in its user experience.

------------- Reliability ---------------

Its strong foundation is created using Microsoft backed properietory technologies.

It has zero limits to hold number of tickets or connected users at the same time.

It offers complete control over how and where you store your data thus provides unparalled data privacy and security.

It offers periodic archiving and provision to take ITIL compliant complete database backups.

------------- Features ---------------

Use as SaaS or Deploy in your On-Premises environment.

Automatic Ticket Creation & Assignment

Multiple and customizable priority and levels to define severity of emails.

Categorise in multiple levels and assign Tags to filter the tickets.

Predefined Search filters along with customizable criteria to search and filter the tickets.

Make use of Groups, Teams, Departments and Sites.

Define Custom User Roles to allow as per your business requirements and policies.

Create and assigne Tasks to other team members to split the work.

Automatic and manual control to enter worklogs.

Comprehensive and useful reports & dashboards to gives an overview of the team's performance.

Prioritize notifications to get only the critical alerts.

Integrates with Microsoft Active Directory and Azure Active Directory to sync user profiles.

Develop Institutinoal intelligence using integrated Q & A style Knowledgebase.

Mobile Apps provides on-the-go updates.*

Internal Chat System provides easy to communicate and resolve the conflict without depending on any third-party tool.

Customizable Email templates for quick response.

Intuitive and searchable documentation.

Customize working days and hours and define holidays to accurately calculate SLA.

Integration with all major Mail Servers. (Office 365 etc).