ClickDesk Pricing, Features, Reviews & Comparison of Alternatives

ClickDesk

Live chat for customer support

3.67/5 (18 reviews)

ClickDesk overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.

The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.
www.clickdesk.com

Pricing

Starting from
$14.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
ClickDesk screenshot: Themes can be customized to match brandingClickDesk Wonderful Combo - live chat, help desk, voice chat & social toolbar for websitesClickDesk screenshot: Social toolbar for Facebook and TwitterClickDesk screenshot: Voice chat optionsClickDesk screenshot: Help desk ticket managementClickDesk screenshot: Live chat interfaceClickDesk screenshot: Messages can be responded to within the help deskClickDesk screenshot: 2-way video chat can be used as a support optionClickDesk screenshot: Geolocation helps agents to identify where a customer is

ClickDesk reviews

Value for money
Features
Ease of use
Customer support
  3.6
  4.0
  3.9
  3.6
Anonymous

Cloud internet help

Used daily for 1-2 years
Reviewed 2018-04-07
Review Source: Capterra

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Pros
What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Cons
What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elizabeth Woolley

Cost Effective Chat Service

Used daily for 2+ years
Reviewed 2019-01-15
Review Source: Capterra

Pros
Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

Cons
Would benefit from a screen-sharing or file-sharing feature.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Aaron Chambers

Great way for social connections and messaging

Used daily for 6-12 months
Reviewed 2018-07-25
Review Source: Capterra

Pros
Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

Cons
A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Luciano Gardesani Marques

Useful

Reviewed 2015-09-18
Review Source: GetApp

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Pros
Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Cons
Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

Reviewed 2018-04-05
Review Source: Capterra

Pros
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers! Good for the small business helpdesk.

Cons
Cost is expensive Customer support takes more than 7 days for the reply back to your tickets. Overall quality is poor due to customer support is poor!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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ClickDesk pricing

Starting from
$14.99/month
Pricing options
Subscription
View Pricing Plans

ClickDesk is priced per operator per month.

Free: free for 10 users

Lite: $14.99/month/agent

Pro: $24.99/month/agent

Enterprise: $39.99/month/agent

A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

ClickDesk features

API
Chat
Contact History
Email Integration
Instant Messaging
Prioritizing
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration

Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Customizable Branding (91 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Workflow Management (74 other apps)

Additional information for ClickDesk

Key features of ClickDesk

  • Voice chat
  • Social toolbar
  • IM Integration - Google Talk and Skype
  • Chat transfer
  • Convert offline chats to tickets
  • Canned responses
  • Browser/VoIP phone
  • Local access numbers in 40 countries
  • Chat
  • Receiving
  • Customer experience management
  • Lead assignment
  • Incident management
  • Help desk management
  • Instant messaging
  • Surveys & feedback
  • Geographic maps
  • Geolocation
  • Contact history
  • Real time data
  • Filtered views
  • Multi-language
  • Customizable templates
  • Widgets
  • File transfer
  • Summary reports
  • Real time reporting
  • Chat transcript
  • Employee management
  • Performance reports
  • Prioritizing
  • Custom forms
  • Email integration
  • Third party integration
  • Permission management
  • Role-based permissions
  • Collaboration tools
  • Support ticket tracking
  • Ticket management
  • Search functionality
  • Data import/export
  • Project notes
  • Archiving & retention
  • Tagging
  • Two-way audio & video
  • Live / video conferencing
  • Computer telephony
  • Social media integration
  • Activity tracking
  • Status reporting
  • Visitor tracking
View All Features

Benefits

Cloud-based application: No hassle of software or hardware installation.

Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window.