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ClickDesk
Live chat for customer support
(6)
ClickDesk Pricing, Features, Reviews and Alternatives
ClickDesk FAQs
Q. Who are the typical users of ClickDesk?
Q. What other apps does ClickDesk integrate with?
ClickDesk integrates with the following applications:
Vtiger CRM, Wix, OpenCart, Capsule, Constant Contact, Adobe Commerce, Google Analytics 360, Redmine, WHMCS, Zoho CRM, ActiveCampaign, PrestaShop, Zapier, Gmail, Unbounce, FreshBooks, Agile CRM, WordPress, Help Scout, Salesforce Sales Cloud, Slack, Basecamp, GetResponse, Weebly, Meta for Business, Highrise, Keap, Mailchimp, Joomla, Hootsuite, Xero, Smartsheet, BigCommerce, Join.Me, Shopify, Zendesk Suite
ClickDesk product overview
What is ClickDesk?
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.
Key benefits of using ClickDesk
Typical customers
Platforms supported
Support options
Training options
Not sure about ClickDesk? Compare it with a popular alternative
ClickDesk
Starting from
14.99
Per month
Flat Rate
Starting from
55
/user
Per month
ClickDesk pricing information
ClickDesk features
Functionality
3.6
/5
21
Total features
39
6 categories
Most valued features by users
Functionality contenders
ClickDesk users reviews
Overall Rating
3.4
/5
21
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.22/10
6
7
2
1
5
Luisana P.
Overall rating contenders
Aaron C.
201-500 employees
Used daily for 6-12 months
Review source
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Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.
Elizabeth W.
Retail, 1-10 employees
Used daily for 2+ years
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Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
Would benefit from a screen-sharing or file-sharing feature.
Lee C.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 1-2 years
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There is nothing I like about the Clickdesk solution
They took a large payment of above €1,000 when we were inactive, not using the solution
Luciano G.
E-Learning, 11-50 employees
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I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
Edward R.
11-50 employees
Used weekly for 6-12 months
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My company can connect with customers without having to download additional add-ons or programs to my desktop.
I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.
In some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation.
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