App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ClickDesk Logo

Live chat for customer support

ClickDesk - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is ClickDesk?

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.

The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

Benefits of using ClickDesk

  • Cloud-based application: No hassle of software or hardware installation.

  • Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

  • Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

  • Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

  • Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window.
  • Starting from

    14.99

    Per month

    Alternatives with better value for money

    ClickDesk's key features

    Most critical features, based on insights from ClickDesk users:

    Mobile Access
    Email Management
    Real-time Consumer-facing Chat
    Transfers/Routing
    Proactive Chat
    Reporting/Analytics

    Features

    3.6

    /5

    21

    Ease of use

    3.5

    /5

    21

    All ClickDesk features

    Access Controls/Permissions
    Activity Tracking
    API
    Autoresponders
    Call Reporting
    Chat/Messaging
    Collaboration Tools
    Computer Telephony Integration
    Customer Experience Management
    Customizable Forms
    Customizable Templates
    Data Import/Export
    Geotargeting
    Help Desk Management
    Interaction Tracking
    Live Chat
    Macros/Templated Responses
    Performance Metrics
    Prioritization
    Real-Time Chat
    Real-Time Data
    Role-Based Permissions
    Search/Filter
    Social Media Integration
    Support Ticket Management
    Surveys & Feedback
    Tagging
    Third-Party Integrations
    Video Conferencing
    Widgets

    ClickDesk alternatives

    ClickDesk logo
    3.4
    (21)

    Starting from

    14.99

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Tidio logo
    4.7
    (459)
    visit website

    Starting from

    29

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    HubSpot Service Hub logo
    4.4
    (165)
    visit website

    Starting from

    20

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Zoho Desk logo
    4.5
    (2.1K)
    visit website

    Starting from

    14

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    ClickDesk pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money

    3.1

    /5

    21

    Starting from

    14.99

    Per month

    Flat Rate

    ClickDesk support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Videos

    ClickDesk reviews

    Overall rating

    3.4

    /5

    21

    Positive reviews

    62

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.22/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    7

    2

    1

    5

    Pros
    Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.
    This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
    Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
    Cons
    Terrible business practice and on principle alone would NEVER advise doing business with this company.
    ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
    A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

    ClickDesk FAQs

    Q. What type of pricing plans does ClickDesk offer?

    ClickDesk has the following pricing plans:
    Starting from: $14.99/month
    Pricing model: Free, Subscription

    These products have better value for money


    Q. Who are the typical users of ClickDesk?

    ClickDesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ClickDesk support?

    ClickDesk supports the following languages:
    English


    Q. Does ClickDesk support mobile devices?

    ClickDesk supports the following devices:
    Android


    Q. Does ClickDesk offer an API?

    Yes, ClickDesk has an API available for use.


    Q. What other apps does ClickDesk integrate with?

    ClickDesk integrates with the following applications:
    Vtiger CRM, Wix, OpenCart, Capsule, Constant Contact, Adobe Commerce, Google Analytics 360, Redmine, WHMCS, Zoho CRM, ActiveCampaign, PrestaShop, Zapier, Gmail, Unbounce, FreshBooks, Agile CRM, WordPress, Help Scout, Salesforce Sales Cloud, Slack, Basecamp, GetResponse, Weebly, Meta for Business, Highrise, Keap, Mailchimp, Joomla, Hootsuite, Xero, Smartsheet, BigCommerce, Join.Me, Shopify, Zendesk Suite


    Q. What level of support does ClickDesk offer?

    ClickDesk offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support

    Related categories