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ClickDesk Logo

ClickDesk

3.6
(19)

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Live chat for customer support

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(5)

ClickDesk Pricing, Features, Reviews and Alternatives

ClickDesk product overview

Price starts from

14.99

Per month

Flat Rate

What is ClickDesk?

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

Key benefits of using ClickDesk

  • Cloud-based application: No hassle of software or hardware installation.

  • Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

  • Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

  • Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

  • Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Videos

    ClickDesk FAQs

    Q. What type of pricing plans does ClickDesk offer?

    ClickDesk has the following pricing plans:
    Starting from: $14.99/month
    Pricing model: Free, Subscription

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    Q. Who are the typical users of ClickDesk?

    ClickDesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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    Q. What languages does ClickDesk support?

    ClickDesk supports the following languages:
    English

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    Q. Does ClickDesk support mobile devices?

    ClickDesk supports the following devices:
    Android

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    Q. Does ClickDesk offer an API?

    Yes, ClickDesk has an API available for use.

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    Q. What other apps does ClickDesk integrate with?

    ClickDesk integrates with the following applications:
    Vtiger CRM, Wix, OpenCart, Capsule, Constant Contact, Chargify, Adobe Commerce, Google Analytics 360, Redmine, WHMCS, Zoho CRM, ActiveCampaign, PrestaShop, Zapier, Gmail, Unbounce, FreshBooks, Agile CRM, WordPress, Help Scout, Salesforce Sales Cloud, Slack, Basecamp, GetResponse, Weebly, Meta for Business, Highrise, Keap, Mailchimp, Joomla, Hootsuite, Xero, Smartsheet, BigCommerce, Join.Me, Shopify, Zendesk Suite

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    Q. What level of support does ClickDesk offer?

    ClickDesk offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support

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    ClickDesk pricing information

    Value for money

    3.4

    /5

    19

    Starting from

    14.99

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ClickDesk features

    Functionality

    3.9

    /5

    19

    Total features

    43

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Live Chat
    Surveys & Feedback
    Email Management
    Activity Tracking

    Functionality contenders

    ClickDesk users reviews

    Overall Rating

    3.6

    /5

    19

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.22/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    7

    2

    1

    3

    Pros
    Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.
    If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.
    This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
    Cons
    Terrible business practice and on principle alone would NEVER advise doing business with this company.
    ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
    The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund.

    Overall rating contenders

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    Aaron C.

    Verified reviewer

    201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great way for social connections and messaging

    Reviewed 4 years ago
    Pros

    Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

    Cons

    A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

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    Elizabeth W.

    Verified reviewer

    Retail, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Cost Effective Chat Service

    Reviewed 4 years ago
    Pros

    Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

    Cons

    Would benefit from a screen-sharing or file-sharing feature.

    RM
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    Robert M.

    Sporting Goods, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Be careful... ClickDesk will charge for services not used... and will refuse to give a refund :(

    Reviewed a year ago
    Pros

    We used ClickDesk app for a few years, and it worked OK.

    Cons

    We used ClickDesk for a number of years. Unfortunately, they charged us for a year’s worth of service we did not want. As soon as we saw the charge, we contacted ClickDesk and told them we were not using this service and requested a refund. ClickDesk said since they already charged us, they would not give us a refund. What kind of business does that? We do not think it is right to charge a company for a service they are not using. We are very disappointed with ClickDesk’s business practices. We have a filed a complaint with the Better Business Bureau (BBB) to get our refund from ClickDesk. After this, we will no longer use ClickDesk, and we warn others to learn from our experience with ClickDesk and not use ClickDesk either.

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    Luciano G.

    Verified reviewer

    E-Learning, 11-50 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Useful

    Reviewed 7 years ago

    I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

    Pros

    Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

    Cons

    Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

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    Estela R.

    Verified reviewer

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I'm very happy

    Reviewed 5 years ago
    Pros

    I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.

    Cons

    I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.

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