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Infraon Helpdesk Logo

Infraon Helpdesk

(0)

Cloud-based helpdesk and customer success software

Infraon Helpdesk - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Infraon Helpdesk?

Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.

The platform lets supervisors create customer service journeys and manage agents and internal teams. The low-code software handles tickets, support requests, and more. Infraon Helpdesk offers features such as, data visualization, customer management, and chatbots. It facilitates customer engagement through emails, tickets, WhatsApp, and chatbots. Administrators can leverage analytics capabilities to troubleshoot and resolve priority issues. The system enables users to gain insights into customer data and support strategies.

Infraon Helpdesk automates common issues and requests with pre-built workflows and machine learning capabilities. The solution optimizes historical data and pattern recognition to deliver query resolutions. Users can automatically assign representatives and streamline field support operations. The self-service portal offers a web interface for submitting, viewing, and updating customer requests. Managers can access information and assistance using the knowledge base. It helps synchronize multiple helpdesk teams and field service technicians, facilitating collaboration and issue resolution.

Benefits of using Infraon Helpdesk

• Customer support: Infraon Helpdesk integrates all customer support channels into a single platform. Customers can receive assistance from a unified source, while support staff can access all interactions in one place, ensuring consistent service.
• Centralized knowledge base: Users can access an easily searchable centralized repository with frequently asked questions, articles, and standard information. Infraon Helpdesk stores details about products, services, policies, and procedures, streamlining ticket management and reducing volume.
• Improved first contact resolution: The software assists agents with customer information including, contact details, purchase history, and previous interactions. Infraon Helpdesk empowers agents to resolve issues without transferring customers.
• Reduced support costs: The tool automates routine tasks such as ticket handling, routing, and activity tracking. Infraon Helpdesk enhances communication between support staff and customers, offering a centralized location for storing and accessing support information.
• Enhanced agent productivity: Supervisors can leverage automation capabilities to free up support staff, enabling them to focus on higher-value responsibilities. Infraon Helpdesk provides visibility into agent activities, facilitating performance monitoring, training, and support.
• Streamlined business operations: Infraon Helpdesk centralizes information, fostering streamlined operations across different business departments. It reduces duplication of effort, enhances collaboration, and boosts overall efficiency.
• Omnichannel customer support: Infraon Helpdesk delivers an omnichannel experience, enabling customer support through phone, email, chat, and more.

Starting from

19

/user

Per month

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Infraon Helpdesk's features

Access Controls/Permissions
(0)
Activity Dashboard
(0)
Alerts/Escalation
(0)
API
(0)
Automated Routing
(0)
Customer Database
(0)
Customizable Branding
(0)
Customizable Fields
(0)
Data Import/Export
(0)
Document Storage
(0)
Email Templates
(0)
IT Asset Management
(0)
Knowledge Base Management
(0)
Macros/Templated Responses
(0)
Multi-Channel Communication
(0)
Performance Metrics
(0)
Prioritization
(0)
Real-Time Notifications
(0)
Reporting/Analytics
(0)
Self Service Portal
(0)
Service Level Agreement (SLA) Management
(0)
Third-Party Integrations
(0)
Workflow Management
(0)

Infraon Helpdesk alternatives

Infraon Helpdesk logo

Infraon Helpdesk

(0)

Starting from

19

/user

Per month

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Free version
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Value for Money
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Zoho Desk logo

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Starting from

14

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4.5
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4.3
SysAid logo

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BOSSDesk logo

BOSSDesk

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Starting from

29

Per month

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Infraon Helpdesk pricing

Pricing plans

Standard

19

/user

Per month

Features included:

  • Ticket Management
  • Email to Ticketing
  • Knowledge Base
  • Ticket Auto assignement
  • Ticket Custom Fields
  • Custom Views
  • Custom Status
  • Custom Email Template
  • Custom Roles and access
  • Ticket Approvals
  • Ticket linking for parent/child relation
  • Email and SMS notifications
  • Self-service Portal
  • Standard Dashboards
  • Standard reports and analytics
  • Chat and Collaborate within the Team
  • Thread Creation and conversation
  • Task Management
  • Unlimited custom Dashboards
  • Analytics and Reporting
  • SLA Management
  • SLA Notification
  • AI-powered automatic ticket classification
  • Mobile App support for Customer
  • Mobile App Support for Agents

Enterprise

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Infraon Helpdesk integrations (2)

Top integrations

Infraon Helpdesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Webinars
Documentation
Videos
Live Online

Infraon Helpdesk FAQs

Q. What type of pricing plans does Infraon Helpdesk offer?

Infraon Helpdesk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Infraon Helpdesk?

Infraon Helpdesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Infraon Helpdesk support?

Infraon Helpdesk supports the following languages:
English, Arabic, Hindi

Q. Does Infraon Helpdesk offer an API?

Yes, Infraon Helpdesk has an API available for use.

Q. What other apps does Infraon Helpdesk integrate with?

Infraon Helpdesk integrates with the following applications:
Azure Active Directory, Slack

Q. What level of support does Infraon Helpdesk offer?

Infraon Helpdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

Help Desk