Additional information for Akio
Key features of Akio
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- Answer & themed search
- Customizable reporting & statistics
- Email & link opening tracking
- Knowledge base
- Multi-channel communication
- Multi-channel management
- Queue manager
Native omnichannel cloud platform
All traditional and digital channels in one place: telephone, email, chat and social media.
Simple and user-friendly
A unified customer service platform. Agents have access to a customised application that enables them to provide an omnichannel experience to all customers.
A unified omnichannel knowledge base is available to your agents at all times, regardless of the channel they are using to communicate with your customers.
All of our applications can easily be integrated with other business applications through APIs, webhooks, connectors and more.