Akio Pricing, Features, Reviews & Comparison of Alternatives

Akio

Multi-channel customer interaction management platform

  0 reviews

Akio overview

Akio.CX is a cross-channel customer interactions platform combined with a complete analytics system of customer feedback.

Akio is designed to help companies optimize the customer service experience and increase customer knowledge.
www.akio.com

Pricing

Starting from
€50
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe

Supported languages

English, French
Akio screenshotAkio Unified - Retour d'Expérience - KIABI - Service clientsINTERFLORA - Visite du Service Clients

Akio reviews

There are currently no reviews of Akio.
 

Akio pricing

Starting from
€50
Pricing options
Free trial
Subscription
View Pricing Plans

Contact Akio for detailed pricing information.

Akio features

API
Chat
Contact History
Knowledge Base
Multi-Channel Communication
Reporting & Statistics

Activity Dashboard (77 other apps)
Automatic Notifications (76 other apps)
CRM Integration (69 other apps)
Customizable Branding (68 other apps)
Email Integration (70 other apps)
Instant Messaging (82 other apps)
Monitoring (77 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (94 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Akio

Key features of Akio

  • Call routing
  • Call transfer
  • Call list management
  • Call center management
  • Multi-channel communication
  • Contact history
  • Contact management
  • Knowledge base
  • Email & link opening tracking
  • SMS integration
  • Voice mail
  • Queue manager
  • API
  • Multi-channel management
  • Communication management
  • Natural language search
  • Dynamic FAQ
  • Answer & themed search
  • Behavior monitoring
  • Email marketing
  • Unsubscribe tracking
  • Click-through tracking
  • Customizable reporting & statistics
View All Features

Benefits

Native multi-channel cloud platform:
All traditional and digital channels in one place: calls, emails, chat, social media, click to call and SMS.

Simple and user-friendly:
A unified customer service platform. Agents have access to customised tools that enable them to provide an omnichannel experience to all customers.

Customer-centric:
A unified, omnichannel knowledge base is available to your agents at all times, regardless of the channel they are using to communicate with your customers.


Cutting-edge technology
A powerful datamart that provides reliable tools to manage real-time and past interactions. Akio.CX is able to handle thousands of interactions at the same time.