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ITSM
Page 6

ITSM Software with Access Controls/Permissions (2026) - Page 6

Last updated: April 2026

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Features

Access Controls/Permissions

Inventory Management(98)

CRM(38)

Remote Access/Control(65)

Self Service Portal(116)

Integrated with

Microsoft 365(30)

Microsoft Teams(40)

Salesforce Sales Cloud(16)

Google Workspace(13)

Slack(49)

Pricing model

Free(39)

Open Source(6)

Free Trial(118)

One Time License(4)

Subscription(120)

Devices supported

Mac(88)

iPad(70)

Android(78)

Linux(87)

Web-based(141)

iPhone(77)

Windows(108)

Organization types

Small Business(137)

Non Profit(78)

Large Enterprises(139)

Public Administrations(77)

Freelancers(54)

Mid Size Business(135)

User rating

All Reviews

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142 software options

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Sponsored

Infraon Infinity

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Infraon Infinity

Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

Read more about Infraon Infinity

Users also considered

CommandLink ITSM

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management tool

CommandLink ITSM is an all-in-one IT service management tool for SD-WAN, UCaaS, CCaaS, firewalls, and more. It enables customizable workflows, event-driven actions, analytics, ISP services, project management, and dashboards. The platform also provides integrated support, voice and phone system controls, invoice automation, secure SD-WAN, user roles, and SASE configurations, ensuring efficient global network performance management.

Read more about CommandLink ITSM

Users also considered

Structure PPM

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Agile project management solution in Jira

Structure: Elevate ITSM. Break silos, streamline workflows, and gain insights with the ultimate Jira project management tool.

Read more about Structure PPM

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered

tbXMS

(0)

Unified network management and automation platform

tbXMS is an enterprise grade network monitoring and network management platform. The goal is to be a truly distributed, scalable management application platform for all aspects of the FCAPS network management model.

Read more about tbXMS

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

CommandLink SD-WAN

(0)

Network mamagement platform

CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.

Read more about CommandLink SD-WAN

Users also considered

ServiceTeam ITSM

(0)

Microsoft-centric ITSM software

Infused with the same technology as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365.

Read more about ServiceTeam ITSM

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

K inventory

(0)

Cloud and mobile-based inventory management software

K inventory is an online software and mobile app of inventory management, created for all types of companies. It improves the reliability of your assets' tracking.

Read more about K inventory

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered

Navvia

(0)

Business process management solution

Navvia Process Modeling Software provides process modeling and documentation tools to assess, design, and govern IT and business processes. Navvia supports quick and cost-effective design of workflows, user stories, and requirements to drive automation and digital transformation. The software includes process repository features for securely organizing and sharing processes across an organization.

Read more about Navvia

Users also considered

sDesk

(0)

Cloud-based IT Service Platform

sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.

Read more about sDesk

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered

KLX ESM

(0)

Enterprise service management and automation platform

KLX ESM is an enterprise service management platform that centralizes IT and HR service management for small and medium businesses. The solution features a self-service portal, incident management compliant with ITIL practices, and automated workflows for both IT and HR processes. KLX ESM integrates with common business tools like Active Directory and Microsoft Teams while providing customizable dashboards for data-driven decision making.

Read more about KLX ESM

Users also considered

Helpion

(0)

Cloud-based software designed to optimize IT operations

Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

Read more about Helpion

Users also considered

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