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ITSM Software with Remote Access/Control (2026) - Page 3

Last updated: April 2026

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77 software options

Issuetrak logo

Issuetrak

Issue tracking and workflow automation platform

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Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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Naverisk logo

Naverisk

Remote monitoring & management for managed service providers

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Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

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CommandLink SD-WAN logo

CommandLink SD-WAN

(0)

Network mamagement platform

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CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.

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Action1 logo

Action1

Patching That Just Works

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Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

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ManageEngine Endpoint Central logo

ManageEngine Endpoint Central

Desktop, mobile device & patch management software

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Endpoint Central is integrated desktop & mobile device management software that helps in managing servers, laptops, desktops, mobiles & tablets from a central location

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Electric AI logo

Electric AI

IT management software for managed software providers (MSP)

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Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

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Vivantio logo

Vivantio

Flexible Software. Focused Service.

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Achieve service excellence by adopting best practices and established process oriented frameworks. Make use of incident, problem and change management to deliver the highest value to the business. Organize, plan, and prioritize work to ensure the right teams are working on the right projects.

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EZO logo

EZO

Asset tracking and management software

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EZO offers enterprise-grade asset intelligence solutions through intuitive cloud-based platforms designed for businesses of all sizes. EZO provides a centralized hub for tracking, managing, and optimizing physical and IT assets, helping organizations maximize ROI value.

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Hiver logo

Hiver

Modern, AI help desk software built for fast teams.

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Hiver is a modern, AI ITSM tool that helps teams resolve issues quickly. IT requests from email, chat, and portals are centralized in one place. With AI triage, automations, collaboration tools, self-service, and reports, IT teams work faster and smarter.

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Supremo Remote Desktop logo

Supremo Remote Desktop

Remote assistance, IT professionals, System administrators

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SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

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Deskcenter Management Suite logo

Deskcenter Management Suite

Discover, organise and manage all IT assets

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DeskCenter Management Suite is a solution for IT asset management, license management, software and OS deployment, reporting, real time system management & more

Read more about Deskcenter Management Suite

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Uniqkey logo

Uniqkey

More than Just a Business Password Manager

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Uniqkey is Europe’s leading password and access manager. It simplifies employee security while empowering companies with enhanced control over their cloud infrastructure, access security, and employee management.

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Pulseway logo

Pulseway

Remote monitoring and management platform for IT

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Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

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C2 logo

C2

The ultimate ITSM platform

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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DeskDirector logo

DeskDirector

ITSM software for managed service providers

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DeskDirector Portal is an ITSM software designed to help managed service providers (MSPs) automate tasks and streamline communication processes to manage customer service. Administrators can configure custom approval workflows and manage incoming client requests.

Read more about DeskDirector

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HaloITSM logo

HaloITSM

ITSM solution for managing incidents & assets

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

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ConnectWise Cybersecurity Management logo

ConnectWise Cybersecurity Management

Cybersecurity management tool with custom alert thresholds

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ConnectWise is transforming the way IT and cybersecurity are delivered to small businesses. We believe technology should empower business growth, not bottleneck it—and we’re 100% committed to helping MSPs and their customers take on whatever lies ahead.

Read more about ConnectWise Cybersecurity Management

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Zoho Assist logo

Zoho Assist

Cloud-based remote support solution

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IT support can use Zoho Assist to offer remote support to customers by connecting to their computers. Supports ticketing integration, chat, file transfer & more

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Rzilient logo

Rzilient

IT management solution

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Rzilient, the next-generation IT management partner for small and medium-sized businesses to simplify, automate and secure your IT management.

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Tiflux logo

Tiflux

System for the management of ticket flows and attendance

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Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

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Infraon IMS logo

Infraon IMS

Unified infrastructure monitoring software

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Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
Opting for Infraon IMS/ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance.

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Hornbill logo

Hornbill

Workflow automation software for service, IT & HR teams

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Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication.

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Sunrise ITSM logo

Sunrise ITSM

Revolutionise your ITSM with our service desk software.

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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

Read more about Sunrise ITSM

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Device42 logo

Device42

Automated IT infrastructure visualization & management tools

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Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

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Total Network Inventory logo

Total Network Inventory

PC audit and software inventory solution

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Total Network Inventory (TNI) is a solution for handling PC, Mac, Linux, and FreeBSD audit, reporting and software license management.

Read more about Total Network Inventory

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