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Issuetrak

4.6
(187)

Write a review

Report. Resolve. Relax. It starts with Issuetrak.

(5)

Issuetrak Pricing, Features, Reviews and Alternatives

Issuetrak FAQs

Q. What type of pricing plans does Issuetrak offer?

Issuetrak has the following pricing plans:
Starting from: $26.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Issuetrak?

Issuetrak has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Issuetrak support?

Issuetrak supports the following languages:
Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish


Q. Does Issuetrak support mobile devices?

Issuetrak supports the following devices:
Android, iPad, iPhone


Q. Does Issuetrak offer an API?

Yes, Issuetrak has an API available for use.


Q. What other apps does Issuetrak integrate with?

Issuetrak integrates with the following applications:
Google Analytics 360, Microsoft Azure, Zapier, Azure Active Directory, Okta, Microsoft 365, SwaggerHub, Microsoft Power BI


Q. What level of support does Issuetrak offer?

Issuetrak offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

Issuetrak product overview

Price starts from

26

/user

Per month

What is Issuetrak?

Issuetrak makes it possible for customers from a broad range of industries to track information in a way that is easy to enter, display, and interact with. Customers can choose whether to host Issuetrak themselves on-premise, or take advantage of our Cloud environment.

Key benefits of using Issuetrak

- Industry-leading customer support and fast setup
- Highly configurable - tailor to suit your business
- Dashboards and the Issue Hub provide at-a-glance insights
- Business Rules and Round Robin issue assignment let you automate your processes
- Reports let you analyze your issues for future risk management

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support

Training options

Videos
Live Online
In Person
Documentation
Webinars

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Issuetrak pricing information

Value for money

4.6

/5

187

Starting from

26

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Issuetrak features

Functionality

4.4

/5

187

Total features

168

15 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

Issuetrak users reviews

Overall Rating

4.6

/5

187

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.85/10
Rating distribution

5

4

3

2

1

124

51

11

1

0

Pros
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
Cons
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.

Overall rating contenders

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