Naverisk Pricing, Features, Reviews & Comparison of Alternatives

Naverisk

Remote monitoring & management for managed service providers

4.76/5 (21 reviews)

Naverisk overview

Naverisk is a complete RMM (remote monitoring and management) and service desk solution that provides robust technology monitoring, management, patching, alerting, scripting and automation for managed service providers and IT professionals.

Naverisk focuses on the business of servicing technology for customers, providing users with the monitoring, PSA, remote control and device management tools, including ticketing and billing functionality in a single, web-based solution.

Users can monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more, as well as troubleshoot and repair devices behind the scenes—without interrupting end users. Remote control access allows for integrated, secure and mobile friendly remote control tools powered by Splashtop.

Open source scripting allows users to run and automate scripts coded in OS native languages PowerShell, Batch, JavaScript and more. Users can also patch OS, device drivers and applications efficiently without the need for WSUS, define various agreements, type and billing/ invoicing options with SLAs for clients, and track, report and manage all helpdesk and technician activities with native and built-in ticketing.
www.naverisk.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Naverisk Introduction

Naverisk reviews

Excellent
16

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.4
  4.5
  5.0
Alex Bailey

Having tried a few other RMMs over the years, we are now in our 5th year as a very happy customer

Used daily for 2+ years
Reviewed 2018-01-05
Review Source: Capterra

We are able to manage a lot more customers' systems with a small team than we could before.Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.

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Evgeny Sh

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Used daily for 2+ years
Reviewed 2018-01-16
Review Source: Capterra

Naverisk gives us more control, flexibility and functionality for the adequate price. Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

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Jon Burford

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Used daily for 2+ years
Reviewed 2018-01-08
Review Source: Capterra

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

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Scott Sheridan

Naverisk RMM has transformed our Business

Used daily for 2+ years
Reviewed 2018-01-04
Review Source: Capterra

Increased Revenue Decreased time to resolve issuesThe Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

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Glynn Williams

Amazing tech support. Those guys are quick and very knowledgeable.

Used daily for 6-12 months
Reviewed 2018-01-17
Review Source: Capterra

We use this software everyday to manage and maintain our clients end devices as well as for ticketing. The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

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Naverisk pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Naverisk for detailed pricing information.

Naverisk features

Monitoring
Workflow Management

API (145 other apps)
Activity Dashboard (63 other apps)
Automatic Notifications (70 other apps)
CRM Integration (61 other apps)
Chat (145 other apps)
Contact History (62 other apps)
Customizable Branding (63 other apps)
Customizable Templates (51 other apps)
Email Integration (67 other apps)
Instant Messaging (77 other apps)
Knowledge Base (88 other apps)
Multi-Channel Communication (63 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (76 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (63 other apps)
Third Party Integration (80 other apps)
Ticket Management (56 other apps)

Additional information for Naverisk

Key features of Naverisk

  • Live chat
  • Screen sharing
  • Remote monitoring
  • Device management
  • Remote control access
  • Open source scripting
  • Workflow & automation
  • Patch management
  • Agreements & billing
  • Invoicing
  • Ticketing & helpdesk
View All Features

Benefits

Remote monitoring - Monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more.

Device management - Troubleshoot and repair devices behind the scenes—without interrupting end users.

Workflow & automation - Troubleshoot and repair devices behind the scenes without interrupting end users.

Ticketing & helpdesk - Track, report and manage all helpdesk and technician activities with native and built-in ticketing.

Real–time alerting - Receive real-time alerts and info about devices, networks, users and more.