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Naverisk

Remote monitoring & management for managed service providers

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Naverisk Pricing, Features, Reviews and Alternatives

Naverisk product overview

Price starts from

No info

What is Naverisk?

Naverisk is a complete RMM (remote monitoring and management) and service desk solution that provides robust technology monitoring, management, patching, alerting, scripting and automation for managed service providers and IT professionals.

Key benefits of using Naverisk

  • Remote monitoring - Monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more.

  • Device management - Troubleshoot and repair devices behind the scenes—without interrupting end users.

  • Workflow & automation - Troubleshoot and repair devices behind the scenes without interrupting end users.

  • Ticketing & helpdesk - Track, report and manage all helpdesk and technician activities with native and built-in ticketing.

  • Real–time alerting - Receive real-time alerts and info about devices, networks, users and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Knowledge Base
    Phone Support

    Training options

    Videos

    Naverisk pricing information

    Value for money

    4.8

    /5

    33

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Naverisk features

    Functionality

    4.4

    /5

    33
    Total Features107 14 categories

    Most valued features by users

    Reporting/Analytics
    API
    Customizable Branding
    Reporting & Statistics
    Live Chat
    Alerts / Escalation
    Activity Dashboard
    Surveys & Feedback

    Functionality contenders

    Naverisk users reviews

    Overall rating

    4.7

    /5

    33

    Positive reviews

    97%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.24/10
    Rating distribution

    5

    4

    3

    2

    1

    24

    8

    1

    0

    0

    Pros
    Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

    AH

    Allan H.

    Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

    JC

    Justin C.

    In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.

    SJ

    Sebastian J.

    Cons
    The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.

    Jonathan A.

    It can be difficult to figure out which report will get you the intended data you need.

    MG

    Max G.

    We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.

    Glynn W.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

    Reviewed 4 years ago

    I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

    Pros

    simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

    Cons

    all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A Great RMM / PSA and Soon to Be Backup Solution

    Reviewed 10 months ago

    It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

    Pros

    Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

    Cons

    Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Limited product, horrible customer service

    Reviewed 3 years ago

    In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration...

    Pros

    Easy to use and simple. Quick deployment. Responsive UI.

    Cons

    Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Naverisk Review

    Reviewed 4 months ago

    While there were bumps in the road and the software was not always the best or without issues, they have always been worked out and [SENSITIVE CONTENT HIDDEN] team has been great working through everything.

    Pros

    Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

    Cons

    Project Management and Cloud Spaces modules, both are rather useless to us.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

    Reviewed 4 years ago

    Naverisk gives us more control, flexibility and functionality for the adequate price.

    Pros

    Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team....

    Cons

    Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

    Naverisk FAQs and common questions

    Naverisk has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Naverisk has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Yes, Naverisk has an API available for use.


    Naverisk integrates with the following applications:
    ConnectWise Control, TeamViewer, QuickBooks Online Advanced, e-automate, ConnectWise Manage, Splashtop Remote Support, Autotask, Xero, Zendesk


    Naverisk offers the following support options:
    FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support

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