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ITSM
Surveys feedback

Top Rated ITSM Software with Surveys feedback - Page 5

Last updated: October 2026

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Features

Surveys & Feedback

Audit Trail

Help Desk Management

Asset Tracking

Incident Management

Integrated with

Zapier

PagerDuty

Microsoft Azure

Freshdesk

ServiceNow

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Free

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User rating

All Reviews

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114 software options

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Autotask PSA

4.2

(156)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT Business Management Software Platform

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

Kayako

4.0

(176)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled unified customer service platform

Kayako - ITSM Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Navvia

(0)

Business process management solution

Navvia Process Modeling Software provides process modeling and documentation tools to assess, design, and govern IT and business processes. Navvia supports quick and cost-effective design of workflows, user stories, and requirements to drive automation and digital transformation. The software includes process repository features for securely organizing and sharing processes across an organization.

sDesk

(0)

Cloud-based IT Service Platform

sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.

i-net HelpDesk

(0)

Streamline Support with Intelligent Ticketing

i-net HelpDesk supports IT service management through Incident, Problem, and Change workflows. SLA-based prioritization, deadline tracking, and escalation help teams organize support. Linked assets, configurable forms, and a knowledge base connect service processes to useful context.

Opsore IT Service Manager

(0)

ITIL 4-aligned cloud ITSM for growing IT teams

ITIL 4-aligned cloud ITSM platform for incident, request, change, and CMDB/asset management, with no-code workflows, a self-service ...

Read more about Opsore IT Service Manager

Users also considered

KLX ESM

(0)

Enterprise service management and automation platform

KLX ESM is an enterprise service management platform that centralizes IT and HR service management for small and medium businesses. The solution features a self-service portal, incident management compliant with ITIL practices, and automated workflows for both IT and HR processes. KLX ESM integrates with common business tools like Active Directory and Microsoft Teams while providing customizable dashboards for data-driven decision making.

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Helpion

(0)

Cloud-based software designed to optimize IT operations

Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

IT Communication Assistant

(0)

Fast creation of effective IT communications

IT Communication Assistant is a low-key web app that provides IT specialists a workspace with interactive IT communication templates and tools, born from real experiences and challenges within IT teams.

Read more about IT Communication Assistant

Users also considered

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.