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User Experience (UX) Software - Page 3

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BrainStorm logo
4.6
16

Transform the way your users tackle software adoption.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.8
Pros and Cons from BrainStorm users   
+11
The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.
The browsability of content suffers somewhat behind the construct of skill path assignments.
As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees.
You have to pay for other trainings (Zoom, WebEx..etc).
I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.
Sometimes difficult to remember steps to create things.
The staff at BrainStorm is great to work with. I highly recommend the company and the service.
For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path.
The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools.
Ease of use and customer service. Good quality for the price.
Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions.
The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.
Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats.
The QuickHelp platform was seamless to integrate into our environment and easy to use.
The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.
The browsability of content suffers somewhat behind the construct of skill path assignments.
As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees.
You have to pay for other trainings (Zoom, WebEx..etc).
I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.
Sometimes difficult to remember steps to create things.
The staff at BrainStorm is great to work with. I highly recommend the company and the service.
For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path.
The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools.
Ease of use and customer service. Good quality for the price.
Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions.
The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.
Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats.
The QuickHelp platform was seamless to integrate into our environment and easy to use.
The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.
The browsability of content suffers somewhat behind the construct of skill path assignments.
As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees.
You have to pay for other trainings (Zoom, WebEx..etc).
I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.
Sometimes difficult to remember steps to create things.
The staff at BrainStorm is great to work with. I highly recommend the company and the service.
For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path.
The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools.
Ease of use and customer service. Good quality for the price.
Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions.
The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.
Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats.
The QuickHelp platform was seamless to integrate into our environment and easy to use.
Userflow logo
4.8
12

Userflow lets your whole team build in-app tours and surveys

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.8
    Customer support
    4.7
Pros and Cons from Userflow users   
avatar
avatar
avatar
+9
The flow builder works great and there are just a huge number of ways to build logic into the flows. We have a complex UI, and so it is great to have several methods of building logic to fall back on.
There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it.
It is a great tool at a great price. The customer service is great.
Limited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device.
If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.
Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.
This software is wonderful and quite intuitive, in my experience as an analyst.
It performs most of the tasks essential to the smooth running of our website, from welcome messages to tooltips, help widgets and even onboarding checklists.
In order to create a top-notch customer experience, the new enhancements to the Userflow platform consolidate and link much-needed capabilities. The user interface is quite nice.
When assistance is required, their support is very helpful and quick to respond.
Within a week, we were able to create and publish 10+ flows. It's simple and shrewd to establish connections with your goods.
The software is straightforward to use and very flexible.
The flow builder works great and there are just a huge number of ways to build logic into the flows. We have a complex UI, and so it is great to have several methods of building logic to fall back on.
There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it.
It is a great tool at a great price. The customer service is great.
Limited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device.
If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.
Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.
This software is wonderful and quite intuitive, in my experience as an analyst.
It performs most of the tasks essential to the smooth running of our website, from welcome messages to tooltips, help widgets and even onboarding checklists.
In order to create a top-notch customer experience, the new enhancements to the Userflow platform consolidate and link much-needed capabilities. The user interface is quite nice.
When assistance is required, their support is very helpful and quick to respond.
Within a week, we were able to create and publish 10+ flows. It's simple and shrewd to establish connections with your goods.
The software is straightforward to use and very flexible.
The flow builder works great and there are just a huge number of ways to build logic into the flows. We have a complex UI, and so it is great to have several methods of building logic to fall back on.
There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it.
It is a great tool at a great price. The customer service is great.
Limited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device.
If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.
Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.
This software is wonderful and quite intuitive, in my experience as an analyst.
It performs most of the tasks essential to the smooth running of our website, from welcome messages to tooltips, help widgets and even onboarding checklists.
In order to create a top-notch customer experience, the new enhancements to the Userflow platform consolidate and link much-needed capabilities. The user interface is quite nice.
When assistance is required, their support is very helpful and quick to respond.
Within a week, we were able to create and publish 10+ flows. It's simple and shrewd to establish connections with your goods.
The software is straightforward to use and very flexible.
BetaTesting logo
4.9
11

Real-environment feedback & technical testing platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.7
    Customer support
    4.9
Pros and Cons from BetaTesting users   
No pros & cons found
Userfeel logo
4.6
15

Remote usability testing application for UX researchers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.2
Pros and Cons from Userfeel users   
avatar
+9
When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive.
Terrible user pool, lied about the possibility of a refund before ordering.
It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment.
I did like most the easy way of use and testing on this software.
The user interface is very easy. A tool that helps us a lot.
My overall experience is the software is very easy to use and i really like feed back from other people when i need an answer to a problem the software works easy too.
I really like the highlights reel you can create.
Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing.
If companies are establishing a new website, it is very important. Feedback is a benefactor.
You can test any site in any language and using screener questions you can have better targeting.
When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive.
Terrible user pool, lied about the possibility of a refund before ordering.
It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment.
I did like most the easy way of use and testing on this software.
The user interface is very easy. A tool that helps us a lot.
My overall experience is the software is very easy to use and i really like feed back from other people when i need an answer to a problem the software works easy too.
I really like the highlights reel you can create.
Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing.
If companies are establishing a new website, it is very important. Feedback is a benefactor.
You can test any site in any language and using screener questions you can have better targeting.
When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive.
Terrible user pool, lied about the possibility of a refund before ordering.
It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment.
I did like most the easy way of use and testing on this software.
The user interface is very easy. A tool that helps us a lot.
My overall experience is the software is very easy to use and i really like feed back from other people when i need an answer to a problem the software works easy too.
I really like the highlights reel you can create.
Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing.
If companies are establishing a new website, it is very important. Feedback is a benefactor.
You can test any site in any language and using screener questions you can have better targeting.
Smaply logo
4.4
19

Customer experience solution with customer profile sharing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.9
    Features
    3.8
    Customer support
    4.5
Pros and Cons from Smaply users   
avatar
avatar
avatar
+9
Smaply is very easy to use and the company has good customer service. Whenever I had questions they were answered quickly and friendly.
The limited flexibility with features makes it difficult to use for multiple purposes.
Helps employees understand their role in the whole services and generates a lot of impulsed for change and innovation. It is a kind of proof for management supporting decision making.
Feel it is ridged and if you can’t do it within the structure they present it is hard to do.
Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties.
There is no rewind button. If you delete something it's gone.
The concept is great and the support documentation is useful.
No persona templates so a lot of repetitive data entry required. Collaboration can lock you out of models.
What if I design several Service Blueprints and I want to know how this or that company capability is involved. How do I search for data if what I get is just a beautiful drawing.
Lack of tablet functionality but must of the work is desktop based anyway.
Smaply is a very good tool for making detailed customer journey maps. To compete with other providers I wish they had some more options to customize the maps though.
Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us.
Smaply is very easy to use and the company has good customer service. Whenever I had questions they were answered quickly and friendly.
The limited flexibility with features makes it difficult to use for multiple purposes.
Helps employees understand their role in the whole services and generates a lot of impulsed for change and innovation. It is a kind of proof for management supporting decision making.
Feel it is ridged and if you can’t do it within the structure they present it is hard to do.
Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties.
There is no rewind button. If you delete something it's gone.
The concept is great and the support documentation is useful.
No persona templates so a lot of repetitive data entry required. Collaboration can lock you out of models.
What if I design several Service Blueprints and I want to know how this or that company capability is involved. How do I search for data if what I get is just a beautiful drawing.
Lack of tablet functionality but must of the work is desktop based anyway.
Smaply is a very good tool for making detailed customer journey maps. To compete with other providers I wish they had some more options to customize the maps though.
Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us.
Smaply is very easy to use and the company has good customer service. Whenever I had questions they were answered quickly and friendly.
The limited flexibility with features makes it difficult to use for multiple purposes.
Helps employees understand their role in the whole services and generates a lot of impulsed for change and innovation. It is a kind of proof for management supporting decision making.
Feel it is ridged and if you can’t do it within the structure they present it is hard to do.
Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties.
There is no rewind button. If you delete something it's gone.
The concept is great and the support documentation is useful.
No persona templates so a lot of repetitive data entry required. Collaboration can lock you out of models.
What if I design several Service Blueprints and I want to know how this or that company capability is involved. How do I search for data if what I get is just a beautiful drawing.
Lack of tablet functionality but must of the work is desktop based anyway.
Smaply is a very good tool for making detailed customer journey maps. To compete with other providers I wish they had some more options to customize the maps though.
Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us.
Spearline logo
4.5
13

Transforming global communications

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Spearline users   
No pros & cons found
Wootric logo
4.6
12

Modern customer experience and feedback management tool

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.4
Pros and Cons from Wootric users   
avatar
avatar
+10
All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use.
I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.
Wootric is very useful for our Customer Success team.
Our employees are able to know in real time the problems our customers have.
I really like the fact that Wootric allows us to see exactly which customers have submitted an NPS score, and the ease of use to find their info when I need to contact them.
The mobile version is a mess, it is not responsive.
It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics.
We embed in emails marketing and send to our customers. It has worked perfectly since the beginning.
Wootric is a great customer satisfaction survey tool, because with it we can monitor our customers' satisfaction monthly and also view the positive and negative comments made.
Perfect NPS especially the integration with intercom.
Great tool for tracking customer satisfaction and feedback.
Good for a simple NPS tool, should have a better API though.
The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.).
All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use.
I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.
Wootric is very useful for our Customer Success team.
Our employees are able to know in real time the problems our customers have.
I really like the fact that Wootric allows us to see exactly which customers have submitted an NPS score, and the ease of use to find their info when I need to contact them.
The mobile version is a mess, it is not responsive.
It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics.
We embed in emails marketing and send to our customers. It has worked perfectly since the beginning.
Wootric is a great customer satisfaction survey tool, because with it we can monitor our customers' satisfaction monthly and also view the positive and negative comments made.
Perfect NPS especially the integration with intercom.
Great tool for tracking customer satisfaction and feedback.
Good for a simple NPS tool, should have a better API though.
The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.).
All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use.
I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.
Wootric is very useful for our Customer Success team.
Our employees are able to know in real time the problems our customers have.
I really like the fact that Wootric allows us to see exactly which customers have submitted an NPS score, and the ease of use to find their info when I need to contact them.
The mobile version is a mess, it is not responsive.
It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics.
We embed in emails marketing and send to our customers. It has worked perfectly since the beginning.
Wootric is a great customer satisfaction survey tool, because with it we can monitor our customers' satisfaction monthly and also view the positive and negative comments made.
Perfect NPS especially the integration with intercom.
Great tool for tracking customer satisfaction and feedback.
Good for a simple NPS tool, should have a better API though.
The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.).
Lou logo
4.6
12

Deliver in-app experiences & turn new users into power users

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Lou users   
avatar
avatar
avatar
+7
But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou.
The only important feature missing is the mobile compatibility, but that is also in the works.
I like the easiness of installation. It's highly customizable and quite fun, actually, to set up.
The price is a bit out of our budget unfortunately.
Its quick, user friendly, and helps you get done what you need swiftly.
We love the ability to integrate tooltips and announce new features.
Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions.
The software looks very pretty. The mobile access is a nice touch.
It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it.
Great light weight product announcements platform.
But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou.
The only important feature missing is the mobile compatibility, but that is also in the works.
I like the easiness of installation. It's highly customizable and quite fun, actually, to set up.
The price is a bit out of our budget unfortunately.
Its quick, user friendly, and helps you get done what you need swiftly.
We love the ability to integrate tooltips and announce new features.
Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions.
The software looks very pretty. The mobile access is a nice touch.
It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it.
Great light weight product announcements platform.
But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou.
The only important feature missing is the mobile compatibility, but that is also in the works.
I like the easiness of installation. It's highly customizable and quite fun, actually, to set up.
The price is a bit out of our budget unfortunately.
Its quick, user friendly, and helps you get done what you need swiftly.
We love the ability to integrate tooltips and announce new features.
Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions.
The software looks very pretty. The mobile access is a nice touch.
It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it.
Great light weight product announcements platform.
PlaybookUX logo
5.0
7

UX testing solution designed to track customer experience

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from PlaybookUX users   
No pros & cons found
Aurelius  logo
4.3
13

Research repository and insights platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.2
    Features
    4.4
    Customer support
    5.0
Pros and Cons from Aurelius users   
avatar
avatar
avatar
+9
Overall we're very happy. Customer service--i.e., the ability to communicate w/ Zack--has been monumentally helpful in getting our bugs resolved and in expressing our feature requests.
It became difficult to find voice-of-customer when I needed it.
I love the search functionality, tagging and key insights. Works perfectly for what I do as a conversion copywriter - even if it was made for UX research.
The notes may be from different people/categories, and unless you write their names, it will be hard to understand while looking at all notes belonging to one tag.
Aurelius is quickly becoming my favorite research tool: I love the way it make it easy to capture, organize, store and share notes/insights.
Their voice-of-customer data is usually scattered, which means they can't see patterns and it's hard to keep track of what quotes we've already used.
Love the tagging feature and how it can be used to slice insights across projects. I like the apparent hierarchy of projects>insights>notes>tags.
I have some struggles with the visual design around tagging.
We're excited to work together to make Aurelius the best it can be.
There are lots of pithy, well-placed contextual help videos, and the customer-service response is very good.
I've already recommended this to several other clients and colleagues.
And then, on top of the work I have to do to write the copy, I was also creating client report on findings. With Aurelius, I don't have to create reports - I can share insights linked to notes.
Overall we're very happy. Customer service--i.e., the ability to communicate w/ Zack--has been monumentally helpful in getting our bugs resolved and in expressing our feature requests.
It became difficult to find voice-of-customer when I needed it.
I love the search functionality, tagging and key insights. Works perfectly for what I do as a conversion copywriter - even if it was made for UX research.
The notes may be from different people/categories, and unless you write their names, it will be hard to understand while looking at all notes belonging to one tag.
Aurelius is quickly becoming my favorite research tool: I love the way it make it easy to capture, organize, store and share notes/insights.
Their voice-of-customer data is usually scattered, which means they can't see patterns and it's hard to keep track of what quotes we've already used.
Love the tagging feature and how it can be used to slice insights across projects. I like the apparent hierarchy of projects>insights>notes>tags.
I have some struggles with the visual design around tagging.
We're excited to work together to make Aurelius the best it can be.
There are lots of pithy, well-placed contextual help videos, and the customer-service response is very good.
I've already recommended this to several other clients and colleagues.
And then, on top of the work I have to do to write the copy, I was also creating client report on findings. With Aurelius, I don't have to create reports - I can share insights linked to notes.
Overall we're very happy. Customer service--i.e., the ability to communicate w/ Zack--has been monumentally helpful in getting our bugs resolved and in expressing our feature requests.
It became difficult to find voice-of-customer when I needed it.
I love the search functionality, tagging and key insights. Works perfectly for what I do as a conversion copywriter - even if it was made for UX research.
The notes may be from different people/categories, and unless you write their names, it will be hard to understand while looking at all notes belonging to one tag.
Aurelius is quickly becoming my favorite research tool: I love the way it make it easy to capture, organize, store and share notes/insights.
Their voice-of-customer data is usually scattered, which means they can't see patterns and it's hard to keep track of what quotes we've already used.
Love the tagging feature and how it can be used to slice insights across projects. I like the apparent hierarchy of projects>insights>notes>tags.
I have some struggles with the visual design around tagging.
We're excited to work together to make Aurelius the best it can be.
There are lots of pithy, well-placed contextual help videos, and the customer-service response is very good.
I've already recommended this to several other clients and colleagues.
And then, on top of the work I have to do to write the copy, I was also creating client report on findings. With Aurelius, I don't have to create reports - I can share insights linked to notes.
Ribbon logo
4.8
8

Customer feedback management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.9
    Features
    4.5
    Customer support
    5.0
Pros and Cons from Ribbon users   
No pros & cons found
Maze logo
4.5
10

AI-powered continuous product discovery platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.2
    Customer support
    3.8
Pros and Cons from Maze users   
avatar
avatar
avatar
+11
The integration with Figma that allows you to test your prototypes is great. The survey building set up is also very good and it is easy to create good surveys and you really have a lot of control.
If I had to say one bad thing is that sometimes testers have had problems on loading the prototypes I was testing.
Best user testing tool with awesome features like smart reporting, easy collaboration, super fast integration, and target reach.
This software it's annoying in some cases, it's difficult to understand and to use for some new users.
As someone who is passionate about user experience, I love how Maze provides valuable insights into user behavior and preferences.
It's a bit limited in question templates, I miss a multiple choice format with images for example.
My experience with Maze has been fantastic. The platform has helped me to validate product decisions, collect valuable customer insights, and optimize user experiences that drive impact.
Its presentation format can cause confusion for participants and the heat mapping function is poorly implemented.
Also they way the results are presented are outstanding.
Ultimate is a nice tool for quality product research for all businesses. Make sure to grab your own piece of the pie.
Conducting some solid user research and a great way to have users evaluate prototypes.
I like this software, it provide us great tools and functions.
Maze offers literally almost all the most sought-after User testing solutions at low pricing fees with quality customer support services.
Importing prototypes is easy and I can develop surveys within Maze itself. Price is reasonable too, and auto generated reports at the end are a huge time saver.
The integration with Figma that allows you to test your prototypes is great. The survey building set up is also very good and it is easy to create good surveys and you really have a lot of control.
If I had to say one bad thing is that sometimes testers have had problems on loading the prototypes I was testing.
Best user testing tool with awesome features like smart reporting, easy collaboration, super fast integration, and target reach.
This software it's annoying in some cases, it's difficult to understand and to use for some new users.