ChildPilot Reviews

Startup was so simple and fast! This product easy to use and straightforward forward, not full of features that I don't need. I love how customizable it is I can select what features I want/need and can disable what I don't need. It is well rounded and it's perfect from an administrative aspect as well as a great classroom tool. My staff and families LOVE this app. To top off how great the program is itself is the customer service is amazing. Our reps is an amazing resource. If I have any questions or concerns she/he is very responsive, informative and helpful.

The only thing I would change is the lesson planning section. I think its great for a program that may not have a system. But we have an established( specific ) way we create lesson plans and have a hard time transitioning it to the app.

Shelby, thanks for choosing ChildPilot and leaving us a review. We are so pleased to hear that You, Your Staff, and Your Parents are enjoying ChildPilot. It's feedback like yours that reminds us why we do what we do. We are continuously working to make sure we deliver the best service and will look further into making improvements based on your recommendations.

We are a Lutheran preschool and the price fit into our budget nicely. It's also user friendly for both our preschool staff and parents. The customer service is phenomenal! Within a few minutes of an email that we are having an issue or we forgot how to do something, we will get a call or email back within seconds or minutes. This program has saved us so much time when it comes to billing and payroll! It was a Godsend during the quarantine, our preschool was closed and the teachers were able to post their lessons and make videos for the kids so they could continue learning while at home.

We wish parents could upload photos so that teachers could see them in their messages.

Lori, we're delighted to hear about your experience with ChildPilot. Thanks for sharing! We appreciate you and will continue to work hard to deliver the best customer service. As we continue to make improvements to our software, we will look further into making improvements based on your feedback.

Ease of use and self service with family tax document preparation.

Check-in/out with teachers has been a problem since day 1. Messaging on the platform is lacking badly. Lately we've had families say they cannot connect or keep receiving a spinning wheel when attempting to check-in/out their children.

Jonathan, thank you for taking the time to provide your feedback. We are happy to hear we have facilitated parent functions. We take our clients' satisfaction very seriously and continuously work to ensure our clients have a positive experience. The check-in issue was addressed and fixed immediately; if parents are still experiencing this issue, please discuss this matter or any additional concerns with your representative via phone, email, database support chat, or email us directly at support@childpilot.com. We look forward to connecting with you soon!

That the software is not based on the number of children you have enrolled or the number of classrooms.

We did not have any issues w/the software when we switched.

The reason I chose ChildPilot and the reason I am excited about implementing it is the ability to have all of our records in one place. No longer do we need accounting software, employee time cards, rosters, credit card processing equipment, etc. Every part of our business can be accessed from our ChildPilot program. In addition, our parents are thrilled to be able to access their account at any time and pay their tuition at any time.

We are still working out the 'kinks" and customizing the software to meet our specific needs, but I was aware that this would be a process when I signed up. The thing I like the least is the process the parents have to go through in order to get on the waiting list. I think there is some confusion for them. Many parents think that just setting up an account is enough to register their child.

Thank you for your feedback, Pamela. We are glad ChildPilot's versatility is helping your child care program in so many ways. We are also pleased to hear parents and staff are enjoying their experience. Along with providing the best software, our number one priority is always providing excellent customer service.

Parents get real time updates about what is going on in their child's day. Parents really enjoy receiving pictures and the ease of communicating. We like the easy billing and the access to daily reports for all children. I like that when I need help with anything at all, customer service is available and seems like she is truly willing to help! I also love that when we make suggestions for the product, they make it happen for us and its totally customizable.

There seem to be some glitches in the software from time to time but they have been improving!

Lindsey, thank you for your kind words and allowing ChildPilot to serve you. Your feedback is very important to us and as we promised we are continuing to improve our system to deliver the best service.

I like how it is so easy to use and to do reports. Having the parent portal it is so easy to send out updates to parents and to keep them informed of important things!

How people can go on e website and just add their names on the waiting list and haven’t been into the center to even tour!

Thanks, so much for the feedback Ricky! We are so happy the software has helped you streamline the management of your school. We wanted to let you know that we are currently in the process of releasing an update that will allow you more control of who can access and enroll through your database. New families will now fill out an inquiry page and you get to decide if they get access as a parent portal user. We will notify you as soon as the feature is live.

I love that ChildPilot is super easy to use for administration as well as the staff and parent users. I really like that if a child is not checked out, they are still able to check in the next morning without having to find a director to correct the missing punch. The dashboard makes it super easy to see how many kids vs teachers we have in a classroom. I like that the ChildPilot representatives are very responsive when I have emailed them. I usually receive an email or phone call within 15 minutes.

I have not found anything that I do not like about this software. Anytime we have had an issue, it has been corrected very quickly.

Thank you for your positive words Penny! We know how busy running a childcare center can be, it is our mission to always work hard and offer the best service possible right away.

I love this software for communication with families. We no longer have to worry about a paper trail. It is so easy to communicate with staff and parents

It can be glitchy at times, causing us to redownload frequently. Works better on our phones than our tablets, which can be an issue with State.

Thank you for your review, Megan! We are pleased to hear ChildPilot has made communication with parents and staff members a breeze. We are continuously working to make sure we deliver the best service possible and will look further into making improvements to minimize any glitch issues.

ChildPilot has helped our preschool significantly reduce the amount of paperwork that was needed for each child. ChildPilot created our enrollment application and condensed all the information we required into one simple form. Parents used to complain about all the forms they had to fill out, but not anymore.

As administrator, I wish we had the ability to view the Parent's Portal as they see it...that we could view what the parent sees on their end. For example, when the parent needs to complete an enrollment form, the steps we follow to finish a task are different than what the parent does. It would be much easier to walk them through the process.

Online registration and payment options. Messaging capabilities. Attendance tracking. Time off management for staff.

No streamlined user manual. Instead, you have to go search youtube videos. No daily notes individualized for each child (if you add an activity, it's for the whole class) No way to upload teacher-specific documents (like a "favorites" form) so the whole class can access it. The about me section is not sufficient. The emails only come from noreply@childpilot and often go to spam. Would also love for parents to be able to reply directly from the emails we send.

ChildPilot took the time to listen to my daycare needs and customized their product for us! Amazing customer service! Parents love it!!!

Would love to be able to see more then the day of children scheduled. Would be nice to click on a calendar day and see who is scheduled. I have a lot of part time children and sometimes parent need to add a day, right now I have to write down who is scheduled and check the write list.

We are loving ChildPilot! My organization (Jewish Kids Groups) has been using it for almost a year now. We run multiple afterschool programs. The majority of the features are very user-friendly and work for our needs as an afterschool organization. The check-in system for students and the clock-in system for teachers has been extremely useful for us. The billing/tuition system is straight forward and has enhanced the way we run our organization. The customer service team has been very helpful; when we have a challenge, they are quick to respond and deal with the issue.

The main challenge we've seen is that the QuickBooks integration did not work well for us. We attempted to integrate ChildPilot into Quickbooks, and it was a pretty messy process. In the end, we decided not to integrate. It's not the end of the world, but it would be great if we could have a seamless integration between the two systems.

Easy to use. Direct access to families! Features it provides such as name-to-face, daily reports, assessments, etc.

We would love a component of curriculum that automatically gives teachers lesson plans and then they can share it to the parents from the app. (like tadpoles offers Teaching Strategies/Creative Curriculum) Would love creative curriculum or something similar to be an added part of the service.

User friendly and great customer service

I need to explore all of the features this software offers.

Maret, we are thrilled to have you as part of the ChildPilot family! Your kind words mean a lot to our entire team. We will continue to enhance our software and meet your needs at all times.

We love the sign in and sign out process. It makes it easy for parents and is a quick process. We are able to check attendance quickly and throughout the day. We have our own technician to talk to whenever needed. She always answer the phone or gets back to us within the hour which is a huge plus.

We have had a few glitches with the portal in which parents or grandparents were not able to check in or out. Also, a few issues with daycare picking up more than one child. They have to log in to check in and out one child then log out and back in to check out the next child and so on, I wish this could be changed.

The program is a great form of communication between staff and parents

When writing messages i wish it was more like word and corrected your grammar and capitalized letters that need to be.

Of all the childcare software solutions I have tried, this one is the BEST! It is easy to use right from the start! All information is right at your fingertips. You don't have to click through numerous windows. And the billing is phenomenal. Once you set it up, it does all the calculating and invoicing. It even allows me to have attendance based individualized billing. The tech team is just an email or phone call away, and they make modifications to suit your needs.

The reports are great, but I would like the pdf forms in a larger font.

I love how versatile this program is for our center. It seems that everyone has a different favorite use.

I am ready for a employee scheduling module that integrates into our classroom schedule so that we can see any future staff shortage and track tardies, absences, and overtime projections.

ChildPilot has made communication with the parents of children in our care easier and more efficient. Having everything I need to manage our daily schedules, billing or communication with staff and parents from any location has made my job so much easier, especially when I'm away from the office.

There are still some updates that are needed on how Shot Records are updated that we hope they will be able to address soon.

Teresa! We are so glad to hear childpilot has facilitated parent communication and madeyour management tasks easier. We appreciate your kind review and feedback. We are continuously looking for ways to improve our software and we will review our shot records feature for any improvements that can be made.

We are a different kind of child care entity. ChildPilot has been good to work with us to customize our needs to the software, so it works for us.

Didn't segway with Quickbooks as easily as it was advertised to. Still trying to work out kinks in the software for these two programs to match.

Gini, thank you for your feedback. We are pleased to hear ChildPilot is a helpful tool for your child care program. We appreciate you and are continuously working to make sure we deliver the best service possible.

This software does almost everything our business needs. It is an all encompassing program and to have everything look the same makes it user friendly and quick to learn. We love how each child and family are connected with all of their pertinent information! The graphics make us feel happy when we work in it! The consistency of each pages layout makes finding information efficient. The technical support is superior!

We didn't like some of the communication limitations where parents can't send texts and email responses through the management system. We also would love to have the ability to pay our employees through this management system.

Our families love having the ability to follow along with what their children are doing during the day. Staff love the ability to share the day with families, while also helping each other be notified of daily activities.

Every suggestion I've made has been heard and either implemented or passed on for the development team to work on. I have no complaints about ChildPilot or the team!

I really like how much time it has saved me in regards to billing and staff scheduling/payroll. I have also gotten a lot of positive feedback from the parents in regard to pictures, activities, and sharing stories with them.

I did not like that the software did not save my child data, as I entered it in safari instead of chrome. I also wish there was more of an option for assessments/milestones on the app. Many companies I am sure would be happy to have their assessment on your software. Please look into this!

Tiffany, thank you for your kind review and feedback. We are so glad to hear ChildPilot is saving you time performing administrative tasks, and parents are enjoying their experience. We are continuously looking for ways to enhance our software and will look further into making improvements based on your recommendations.

The customer service is amazing. Each time we speak to the same person. [sensitive content hidden] is our representative. She knows us and we have a history with her. She is a gem! Not an annoying call center!

Easier way to post pictures and lesson plans.