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brightwheel

Childcare Center, Daycare, and Preschool Management Software

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brightwheel Pricing, Features, Reviews and Alternatives

brightwheel product overview

What is brightwheel?

Brightwheel is an all-in-one childcare management software solution designed for child care programs such as centers, preschools, daycares, camps, and after-school programs. The platform provides directors, administrators, and staff teachers with the tools for digital child assessments, robust parent communications, online enrollment, automated reporting, online paperless billing, and more. Parents using brightwheel get access to real-time updates on their child’s activities with photos and notes via the real-time newsfeed.

Key benefits of using brightwheel

  • Brightwheel enables quick and secure one-touch student check-ins and attendance reports for billing and licensing purposes.

  • Brightwheel provides automated invoicing & receipts, and payments can be made with ACH, credit cards, or checks.

  • Photosharing captures classroom moments with a click, and real-time feeds provide daily summaries for parents.

  • Teachers can stay in touch with families via brightwheel's messaging system, as well as send quick notes and reminders to add to the calendar.

  • All brightwheel client billing and payment data is encrypted and protected by the highest levels of security.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    brightwheel pricing information

    Value for money

    4.5

    /5

    2.8K

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    brightwheel features

    Functionality

    4.5

    /5

    2.8K

    Total features

    49

    2 categories

    Most valued features by users

    Activity Dashboard
    Learning Management
    Alerts/Notifications
    Data Import/Export
    Parent Portal
    Daily Reports
    Calendar Management
    Electronic Payments

    Functionality contenders

    brightwheel users reviews

    Overall Rating

    4.7

    /5

    2.8K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.97/10
    Rating distribution

    5

    4

    3

    2

    1

    2,019

    746

    90

    10

    7

    Pros
    I love that it is easy to navigate and allows users to control the settings. I rarely have glitches and if I do the customer support is excellent.

    AR

    Anonymous Reviewer

    Ease of use, great features and most of all our families love it. Brightwheel is such an amazing app to have especially in this post covid world.

    BP

    Brittni P.

    Overall, this product seems promising. The opportunity to engage families in a new, innovative way is exciting and we are hopeful to have opportunities to implement this in the future.
    AvatarImg

    Tyler Jae S.

    Cons
    Unfortunately, there are some issues with the Payments section. The link "Print Invoice" does not work for me, so a daycare had to send me the invoice via email.

    AR

    Anonymous Reviewer

    The only thing that bothered me was the billing. But they've already updated me on this point.

    EE

    Engoudou Edzimbi B.

    After a family emergency, I had to pick up my 5-year-old grandson from school.

    HR

    Holly R.

    Overall rating contenders

    Overall Rating

    My daycare rocks for using this!

    Reviewed a year ago

    Transcript

    Missy J.: Hi. My name is Missy, and I work in the childcare education sector. I'm a Program Manager,...

    AS
    AvatarImg

    Allison S.

    manager

    Legal Services, 11-50 employees

    Review source

    Overall Rating

    love this platform

    Reviewed 8 months ago

    Transcript

    Allison: So my name's Allison, I manage a law firm. We're evaluating Brightwheel. And for more reviews,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Happy Campers, San Carlos

    Reviewed 3 years ago

    Overall our experience has been really great. There were some serious issues when we decided to use Brightwheel billing. I'm certain those issues have been documented, but we seem to be good now. I have been a big fan of Brightwheel and sincerely look forward to what's next!

    Pros

    I love how much Brightwheel has improved since we first joined the program. Administration, Parents and Staff love all of the features. I am very happy with the way Brightwheel has fostered "community" between home and school, and even school and extended family. Grandparents love seeing their grandchildren and being in the loop. Community is very important to our program! I appreciate the level of professionalism Brightwheel adds to my program. Touring families always have great comments about Brightwheel.

    Cons

    I wish multiple accounts could be under one umbrella login. I do not like having to log out and log in to my three programs. We have an account with ADP and use just one login for all 3 programs. I simply just have to click which program I need to see. I wish I could access a simple version of a class list with birthdays and just parents names and emails without all of their personal information. Parents request class lists quite often for birthday party invitations. Perhaps even an "opt-in" directory for parents to see would be a great feature. Parents could choose to include email/phone numbers in the "public" directory.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    How to manage your managerial work at School with brightwheel

    Reviewed 2 months ago

    I helped one of the school daycares to manage inventory, students, and payments quite well.

    Pros

    It is very easy to track down your schedules on the calendar It is easy to keep a record of students' attendance along the week It is easy to plan well on how your schedule

    Cons

    The only thing not good about this software is that it is not yet known all over Lesotho

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Brightwheel Review

    Reviewed 4 years ago

    We switched to Brightwheel as our previous software was no longer being supported. We liked moving to a cloud based product and the flexibility that gave our administrators and parents. We enjoy the ability for parents to see their billing and the ability to pay through the app. Customer support for the transition and set up was very good. Since launch, customer support is responsive (not always...

    Pros

    What we like best is this is a cloud based software. The parent portal allowing parents better access to their child's day and classroom progress as been extremely well received by our parents. We like the check-in feature which allows us to know at any time how many children are in the facility. The ability for the teachers to post notes / pictures for parents allows the parents real time updates instead of waiting till the end of the day to receive a hand written note that is stuffed in the child's belongings and forgotten.

    Cons

    The back office side of the software is lacking. The reporting capabilities of the software is very limited. For example, we are unable to run an accounts receivable report by family. We can run by child, but you have to run multiple reports for families with more than one child in the program. The software does not currently allow for prepayments or credits on account. Also, on the program side,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Easy to set up and easy to use with many features

    Reviewed 4 months ago

    Our overall experience has been great. The software does most of what we need and we are able to do a work around for items that may one day be implemented through customer feedback. Most importantly we have NEVER had a lock out of software or temporarily unavailable for any reason. We have had access to our software 100% of the time. That was not the case for the software we were using previously.

    Pros

    The onboarding was easy and the specialist was friendly and knowledgeable. Customer service was easy to contact with questions and responses were professional and clear for quick use. Extensive online help is available at your finger tips if needed. Real time attendance and real time communication with parents through the app are exceptional. Pictures are posted with captions along with one touch categories for quick future reference. Timecards are easily generated for payroll purposes while also providing real time ratio numbers with a touch of a button. Private or group messaging is easy and helps with teacher/director/parent logging so everyone involved has access to what is being communicated.

    Cons

    Brightwheel struggles with after care billing/invoicing that our center could benefit from. The attendance base billing for that needs options with one touch toggles to accommodate different scenarios. The Room Device Mode also needs a toggle for children assigned to that classroom as a "homeroom" in their profile, instead of being able to see all children in the center that are assigned to a room as a secondary room. Tracking room transfers are imperative to align with state mandates but having a clean visual of attendance is also important.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Great Product! Easy to use for staff and parents.

    Reviewed 2 months ago

    Our general experience has been incredible. The product does the majority of what we really want and we can accomplish a work around for things that may one day be executed through client criticism. In particular we have NEVER had a keep out of programming or briefly inaccessible under any circumstance. We have approached our product always. That was not the situation for the product we were utilizing beforehand.

    Pros

    The onboarding was simple and the expert was amicable and proficient. Client support was not difficult to contact with questions and reactions were proficient and clear for fast use. Broad web-based help is accessible readily available if necessary. Continuous participation and ongoing correspondence with guardians through the application are outstanding. Pictures are posted with inscriptions alongside one touch classes for fast future reference. Timecards are effortlessly produced for finance purposes while additionally furnishing constant proportion numbers with a dash of a button. Private or gathering informing is simple and assists with educator/chief/parent logging so everybody in question approaches what is being imparted.

    Cons

    Brightwheel battles with after care charging/invoicing that our middle could profit from. The participation base charging for that needs choices with one touch switches to oblige various situations. The Room Device Mode additionally needs a switch for kids allocated to that study hall as a "homeroom" in their profile, rather than having the option to see all youngsters in the middle that are doled out to a room as an auxiliary room. Following room moves are basic to line up with state commands yet having a spotless clear line of sight of participation is likewise significant.

    brightwheel FAQs and common questions

    Q. What type of pricing plans does brightwheel offer?

    brightwheel has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of brightwheel?

    brightwheel has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does brightwheel support?

    brightwheel supports the following languages:
    English


    Q. Does brightwheel support mobile devices?

    brightwheel supports the following devices:
    Android, iPad, iPhone


    Q. Does brightwheel offer an API?

    No, brightwheel does not have an API available.


    Q. What level of support does brightwheel offer?

    brightwheel offers the following support options:
    Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

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