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Famly Logo

Childcare management software that automates your busywork

Table of Contents

Famly - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2026

Famly overview

Based on 264 verified user reviews

What is Famly?

Famly is a daycare tool offering key features such as data security, a parent portal, communications management, alerts and notifications, attendance tracking, and daily reports, among others.

Who uses Famly?

By industry, Famly reviewers are most commonly professionals in education management (54%). The most frequent use case for Famly cited by reviewers is daycare (100% of reviewers).

Starting price

49 /
per month

Alternatives

with better value for money


Pros & Cons

Nursery-Parent Communication

Information Access

Occupancy Reports

Parent Engagement

Bugs and Issues

Child Sign-In

Famly’s user interface

Ease of use rating:

Famly review summaries overview

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(63)
5(200)

What do users say about Famly?

Users report that Famly greatly improves communication between nurseries and parents, offering real-time updates, easy messaging, and streamlined sharing of daily activities and important information. They find it simplifies invoicing, attendance tracking, and administration, saving significant time and reducing paperwork for both staff and families. Most describe the app as intuitive and easy to use, even for those less comfortable with technology.

Reviewers appreciate responsive customer support and note that the Famly team is open to feedback and frequently implements suggested improvements. Some mention a desire for enhanced features like staff rota management, more customization, and better notification controls.

Select to learn more


Who uses Famly?

Based on 264 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Child Day Care Services
Civic & Social Organization
Recreational Facilities and Services
Education Management

Use cases

Daycare

Famly's key features

GetApp's analysis of 54 verified user reviews collected between July 2021 and October 2024 identifies Famly's most critical features and summarizes user sentiment about those features.

Data security

Reviewers appreciate Famly's data security capabilities, noting the importance of protecting sensitive information about children. They report that access can be restricted, ensuring only authorized individuals can view specific data. Users highlight the ability to control who sees posts and downloads pictures. However, some reviewers mention concerns about previous employees accessing old data and issues with displaying children's full names on signing sheets. They also appreciate capabilities like auto-logout with PIN and individual logins for enhanced security. Of the 26 Famly users who gave detailed accounts of their use of Data Security, 100% rated this feature as important or highly important.


Parent portal

Users report that Famly's parent portal significantly improves communication between parents and nursery staff. They find it easy to receive updates, photos, and messages about their child's activities. Reviewers highlight the portal's ability to keep both parents informed, especially in separated families. They appreciate the convenience of accessing billing, newsletters, and daily activities in one place. Some users suggest improvements for better navigation and additional capabilities like document access and enhanced security for estranged parents. Of the 30 Famly users who gave detailed accounts of their use of Parent Portal, 100% rated this feature as important or highly important.


Communications management

Reviewers indicate that Famly's communications management capabilities enhance interaction between parents and nursery staff. They appreciate the ability to send messages, updates, and reminders quickly. Users report that communication is centralized, making it easier to track and manage. However, some reviewers suggest improvements like better message categorization and search functionality. They also mention the need for nursery managers to have visibility into all messages. Overall, users find it effective for maintaining smooth communication. Of the 22 Famly users who gave detailed accounts of their use of Communications Management, 100% rated this feature as important or highly important.


Alerts/Notifications

Users report that Famly's alerts and notifications are helpful for staying informed about important updates. They appreciate the ability to customize notification settings, including setting 'quiet times' to avoid interruptions. Reviewers mention that notifications allow for quick responses and timely communication between parents and staff. Some users note issues with receiving too many notification emails and occasional problems with alerts not coming through. Overall, they find the notifications clear and useful for keeping updated. Of the 19 Famly users who gave detailed accounts of their use of Alerts/Notifications, 95% rated this feature as important or highly important.


Attendance tracking

Reviewers find Famly's attendance tracking capabilities valuable for logging children's attendance and absences. They appreciate the ability to track attendance in real-time and generate reports for parents. Users mention that it helps identify attendance patterns and ensures compliance with regulations. Some reviewers suggest improvements like better data visualization and attendance percentage capabilities. They also note that the system is easy to use for both parents and staff, providing peace of mind about their child's attendance. Of the 19 Famly users who gave detailed accounts of their use of Attendance Tracking, 89% rated this feature as important or highly important.


Daily reports

Users report that Famly's daily reports are a standout aspect, providing detailed updates on their child's activities and progress. They appreciate the ease of sharing information with parents, including photos and observations. Reviewers highlight that daily reports help parents feel connected and informed about their child's day. Some users suggest adding capabilities like video uploads and attendance percentages. Overall, they find the daily reports helpful for maintaining communication and understanding their child's development. Of the 25 Famly users who gave detailed accounts of their use of Daily Reports, 88% rated this feature as important or highly important.


All Famly features

Features rating:

Activity dashboard
Activity tracking
API
Billing & invoicing
Calendar management
Check-in/Check-out
Class scheduling
Contact database
Customer accounts
Document management
Electronic signature
Employee management
Enrollments/Onboarding
Immunization & allergy tracking
Incident management
Lesson planning
Meal/Nutrition management
Milestone tracking
Mobile access
Multi-Language
Multi-Location
Payment processing
Records management
Registration management
Reporting & statistics
Role-Based permissions
Student information/records
Task management
Third-Party integrations
Wait list management

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Famly pricing

Value for money rating:

Starting from

49

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Famly price and value

Value for money rating:

To see what individual users think of Famly's price and value, check out the review snippets below.

“As a manager its easy to monitor staff, children, room activity, deal with enquiries, contact parents, add sleep times and checks, meal times etc.”
JH

Jacqueline H.

Nursery manager

“Allows us to keep parents up to speed on obs meds accidents when children arrive and leave club”
GC

Gail C.

Director

Famly integrations (5)

Integrations rated by users

We looked at 264 user reviews to identify which products are mentioned as Famly integrations and how users feel about them.

Xero logo
Xero

Integration rating: 3.7 (3)

Integration rating: 4.0 (1)

Integration rating: 3.0 (1)

Hosted direct booking page

Process online payments

MC

Matt C.

Owner

1/2

Integration rating: 5.0 (1)

Still haveing major issues

LW

Lee W.

Arborist

Famly customer support

What do users say about Famly customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Famly customer support.

A large number of users highlight Famly's customer support as responsive, helpful, and quick to resolve issues.

Broad user base appreciates the availability of support via online chat and the team's willingness to adapt the platform to their needs.

Widespread user sentiment notes that support is professional, caring, and consistently available during onboarding and daily use.

Support options

Phone support
Email/help desk
Chat
Faqs/forum
Knowledge base

Training options

Documentation
Live online
Webinars
Videos

To see what individual users say about Famly's customer support, check out the review snippets below.

“Customer support have been very helpful!”

YT

Yvonne T.

Nursery Manager

Famly FAQs

Q. Who are the typical users of Famly?

Famly has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

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Q. What is Famly used for?

Famly is childcare management software built to take the busywork off your team's plate, so the people running centers can spend their time on children instead of admin. Billing and finance Automate billing, payments, and payment reminders, and stop chasing families for money. Famly supports complex payment plans, including multiple bill-payers, subsidies, sibling/staff discounts, or any combination of the above, so even the most complicated family situations are handled without manual workarounds. Predict and track enrollment, occupancy, and revenue at a glance, so you always know where your business stands. Family engagement Keep families close with daily updates, photos, and messaging translated instantly across 130+ languages, so every parent gets news about their child in a language they're comfortable reading. Famly's in-app writing assistant, Sidekick, checks spelling, grammar, and tone before a message goes out, so staff can share professional, polished updates in minutes instead of drafting and redrafting. Child development and daily operations Capture observations, assessments, and learning journeys on the go, right from a phone or tablet in the classroom. Log check-ins, name-to-face counts, and naps in a tap, so head counts and safety checks take seconds. Programs that participate in CACFP meal programs can generate meal reports, including eligibility tracking by category and monthly claim summaries, so reimbursement paperwork doesn't eat into your week. Multi-site management Manage one center or multiple sites from a single login. Customizable role-based access means teachers, directors, and owners each see exactly what they need, no more and no less, whether that's a single classroom or a whole group of locations. Support you can count on Famly is backed by a support team that replies in about 20 minutes, offers free and personalized onboarding to get your team up and running, and includes a robust help center and chatbot with hundreds of articles for whenever you want to solve something yourself.


Q. Does Famly support mobile devices?

Famly supports the following devices:
iPad, Android, iPhone


Q. What level of support does Famly offer?

Famly offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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