Aveni Detect - 2026 Pricing, Features, Reviews & Alternatives

Aveni Detect helps businesses transform quality assurance operations for financial services firms through intelligent AI automation that helps businesses systematically monitor and analyse every customer interaction. Acting as a machine line of defence, the platform enables businesses to identify critical risks, ensure regulatory compliance, and deliver operational efficiency across the organization.

Built specifically for financial services, Aveni Detect allows managers to address the fundamental challenges facing compliance and QA teams today. Aveni Detect lets stakeholders scale coverage across calls and documents. The platform allows operators to leverage advanced natural language processing trained specifically on financial services data to understand complex regulatory requirements, customer communications, and adviser interactions. The domain expertise enables accurate detection of consumer duty compliance issues, vulnerable customer identification according to FCA guidelines, and conduct risk assessment across all interaction types including fact-finding calls, ongoing advice sessions, and complaint handling.

Consumer duty compliance is integrated throughout the platform, letting teams automatically monitor key performance indicators and generate regulator-ready reports. Administrators can track good customer outcomes, identiys potential breaches, and provide the management information required for board-level reporting. Vulnerability detection capabilities embed the FCA's fair treatment of vulnerable customers framework directly into the assessment process. The AI automatically identifies vulnerability indicators across interactions, categorizing findings according to FCA vulnerability classifications and enabling appropriate customer treatment protocols.

The platform can be integrated with leading contact centre systems including Genesys, NICE, Verint, and major CRM platforms. The integration enables automatic case transfer, real-time risk flagging, and streamlined workflows that fit naturally into existing operational processes. Advanced analytics and reporting capabilities provide deep insights into adviser performance, customer experience trends, and operational efficiency metrics. Managers gain visibility into coaching opportunities, performance patterns, and areas requiring attention through intuitive dashboards and customisable reports. The data-driven approach enables proactive management and continuous improvement across the adviser team.